I got Macro Diffuser (Smart) on the 15.04.24, it’s been less than a year and already broke down. No complaints on the smells they are lovely. If u buy this Macro diffuser let me tell u it’s very no... See more
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See what reviewers are saying
I have bought several room sprays from Scent Australia over the past 12 months. So far, I have tried Rose, Oud, Plum and Sandalwood; they are all gorgeous. The spray nozzle works very well, and the bo... See more
Please be aware that Scent Australia are very good at filtering their reviews. There are only 2 positive reviews on their page for the diffuser. I’m extremely disappointed that a $250 device has su... See more
Scent Australia goes above and beyond when solving issues, they are a pleasure to buy from. Beautiful products. I use other brand water diffuser vibrating type and add 8 drops of Scent Australia oils,... See more
Company details
Written by the company
At kirri, we believe a beautiful home is about more than what you can see. It's about how a space makes you feel. Founded in Melbourne, Australia, kirri creates premium home fragrance products designed to transform everyday spaces through scent. From smart scent diffusers and fragrance oils to candles, reed diffusers and room sprays, our collection is carefully crafted to help create homes that feel calm, welcoming and memorable. Our fragrances are inspired by the places, moments and emotions that make a house feel like home. Whether you're looking to create a relaxing sanctuary, elevate your daily routine or leave a lasting impression on guests, our products are designed to deliver a consistent and luxurious fragrance experience. We are passionate about combining beautiful design with practical functionality. Our smart diffusers use waterless technology to deliver long-lasting fragrance, while our fragrance collections are developed to suit a variety of homes, lifestyles and personal preferences. Since launching, thousands of customers across Australia have trusted kirri to fragrance their homes. We are committed to providing high-quality products, exceptional customer service and an experience that extends well beyond the initial purchase. Our team is always available to assist with product recommendations, troubleshooting and ongoing support to ensure every customer gets the most from their kirri experience. As a proudly Australian-owned business, we are grateful for the community that continues to support us. Every review helps us improve and continue delivering products and experiences that bring comfort, atmosphere and enjoyment into homes across the country. Thank you for being part of the kirri journey.
Contact info
Ground Floor/36 Regent St, 3121, Richmond, Melbourne, Victoria, Australia
- 1300 731 680
- help@houseofkirri.com
- houseofkirri.com
3.6
Average
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Was good, now I’m disappointed
I have purchased many times with Scent Australia but my recent experience was terrible. I placed an order in November 2022 and was then told the product was out of stock after contacting them asking where my order was. I was told the item would be sent when it was in stock - that took 6 months and multiple emails where they kept pushing back the time it would arrive. Now I’ve been sent a diffuser with an empty glass bottle because the oils we have purchased previously don’t fit the machine. How am I meant to swap oils around if you’ve only given one empty bottle? Im disappointed with the quality of the machine that I was sent 6 months after I paid for it.
May 2, 2023
Unprompted review
Good friendly service.
April 27, 2023
Beautiful fragrances and fast shipping
April 27, 2023
Scent Australia goes above and beyond…
Scent Australia goes above and beyond when solving issues, they are a pleasure to buy from. Beautiful products. I use other brand water diffuser vibrating type and add 8 drops of Scent Australia oils, I turn 3 on with different scents in different rooms that way the change from room to room is noticeable and you don't get desensitised to scent during the day. Love these oils. They are quick getting orders sent out.
April 27, 2023
Great customer care.
April 25, 2023
The diffuser is clearly a faulty…
The diffuser is clearly a faulty product. I have had 2 replacement models sent out and the last one with 1 empty bottle that I'm supposed to fill which means I can only have 1 scent dedicated to this diffuser. This is not how its described on the Scent Australia Site.
April 26, 2023
Fast shipping and service !
Fast shipping and service !! No fuss.
Excited to use the lovely packaged product.
May 1, 2023
Great product and fast delivery
April 25, 2023
Great products fast delivery and were…
Great products fast delivery and were happy to deal with when my product didn’t arrive.
A lovely company 😀
April 30, 2023
Missing 1 oil.
April 26, 2023
Items very good and deverly very fast
April 7, 2023
Beautiful smelling home
My experience with Scent Australia has been second to none! Love the products and after sales care-thank you, thank you , thank you!!!
April 26, 2023
Love the products
Love the products and have purchased multiple times. Great customer service.
April 16, 2023
My home smells wonderful!
My home smells wonderful!! I have so many positive comments from friends and family, I don't want to give up my secret though it's so good, I want to keep Scent Australia Home all to myself!
March 31, 2023
Unprompted review
No communication after payment taken
Has been over 4 days now. No communication after payment was taken. Have tried calling, emailing, and commenting on their Facebook. They end up deleting my comment. Have asked PayPal for a refund. Would not recommend.
October 23, 2022
Unprompted review
Emma was so efficient and helpful when…
Emma was so efficient and helpful when placing my order. Highly recommend her.
Reema
November 15, 2021
Unprompted review
Excellent customer service ever Emma !
Overall experience with scentaustralia is above and beyound expectation. Thanks scentaustralia for their beautiful products and scent to make me feel special and feel luxurious. Last but not least the excellent customer service from Emma! Thank you for your quick response and great solution when I contact cuatomer service for the missing items from my delivery. To be honest this is the best customer service that I've ever had in my life . Scentaustralia is very lucky to have you. I think every company should have a person like you. You gave great service and made the customer to come back and buy more stuff.
November 2, 2021
Unprompted review
Everything exceeded expectations
Excellent service and easy to use website. Super fast delivery. Oils are presented in gorgeous tubes. Product smells amazing. I got the ginger flower and Jardin de Carthage.
September 7, 2021
Unprompted review
Love these fragrances!
Don't think you can go too wrong with the Scents Australia fragrances. They smell amazing!
Thanks Emma for your help when I was placing my order. The oils arrived today and all the samples smell amazing. What to choose when I order next...
August 30, 2021
Unprompted review
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