The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good. Shipment was right on time, however ups left my parcel outside of my doo... See more
Company replied
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Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following M... See more
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Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptio... See more
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Fantastic dealings with House of Lor. Vicki was very attentive answering messages outside of working hours. My ring was ordered and very quickly delivered. The packing is second to none, beautifully p... See more
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Company details
Written by the company
The House of Lor range consists of a comprehensive Irish Rose Gold and Sterling Silver collection. We also use 9 carat Yellow and White Gold in our Love Shamrock Collection, incorporating the Irish Rose Gold in each and every design. Ireland has a rich, living culture drawn from its heritage and its enduring creative associations. Our collections live and breathe the duality of Ireland today, enhanced by the richness of an ancient society: constantly looking to the future whilst always honouring its past.
Contact info
10 Knockmitten Business Park, D12 YE39, Dublin, Ireland
- +353 (1) 4762112
- info@houseoflor.com
- houseoflor.com
4.6
Excellent
114 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from House of Lor
Thank you Jane from all the team at House of Lor.
Arrived but charged transport cost.
Arrived as expected on time and happy with the product.
However there was a handling fee from UPS which was unexpected. Which I had to pay to cover transport. Please update your website to ensure customers are aware that free transport does not mean free transport. And at the charge of £42 it was 30% more than the original cost of £150.
June 25, 2024
Reply from House of Lor
Hi Damien, thank you for taking the time to leave a review.
With the UK's exit from the EU, there are now new regulations in place regarding import duties and taxes on goods crossing borders. As a result, orders shipped to the UK may be subject to additional charges imposed by UK customs. Unfortunately, there is nothing we can do to circumvent this. However, we do offer free shipping to help mitigate the cost.
Understanding Import Duties and Taxes:
Import VAT: Orders with a value exceeding £135 may be subject to UK import VAT. This will be calculated based on the value of the goods, including shipping costs.
Customs Duties: Some orders may incur customs duties, which are calculated based on the type of goods and their declared value.
These charges are levied by UK customs authorities and are separate from any charges incurred during the online purchase process.
Unfortunately due to Brexit import duty is being applied to all goods into Britain from EU countries, as free trade between EU countries was one of the casualties of Brexit.
A lovely gift from my husband!
It was pro
Poly shipped, and beautifully packaged.
I get so many compliments on my necklace. I love it!
June 18, 2024
Reply from House of Lor
Hi Anne your husband has excellent taste! The Claddagh pendant with green stone is one of our bestsellers. Thanks for taking the time to write a review.
A very enjoyable shopping experience
A very enjoyable shopping experience. The website was clear and easy to use. I got exactly what I ordered and delivery was very fast. 10 out of 10!
June 6, 2024
Reply from House of Lor
Hi Aiden, cannot ask for any better than that! Thank you from all at House of Lor.
Reply from House of Lor
Hi Sinéad, thank you for your review. We really appreciate it when our customers take the time to do so.
Beautiful products, great service.
I mean the product is great. It is a beautiful piece and it feels really precious. It was shipped very fast too. Living in Canada I was a bit worried about ordering jewellery from abroad. I must admit I bit my nails for a day or two until boom, I got a fedex delivery notice from Ireland. One thing that perhaps you could add in your ordering process would be a confirmation email upon purchase. Perhaps I missed it if you did send one.
May 14, 2024
Reply from House of Lor
Hi Pierre thank you for taking the time to write such a lovely review. It is very much appreciated. We do send a confirmation email upon purchase. I have checked at our end and all appears to be working. Perhaps it went into your Spam or Junk folders? It would be great if you could let me know, that was the issue. Do not want any customer biting their nails. :)
Reply from House of Lor
Hi Patrick many thanks for taking the time to write the review.
Reply from House of Lor
Hi Margaret you are a superstar! Thank you for being such a wonderful customer. All of us at House of Lor appreciate the review.
Great company to deal with
Fantastic customer service. Beautiful ring. Would recommend them and will use again.
February 21, 2024
Reply from House of Lor
Hi Sarah, thank you so much for taking the time to write your great review. We are absolutely delighted you were happy with our service and Jewellery.
They sorted the issue I had once I went…
They sorted the issue I had once I went to them. Thanks
February 20, 2024
Unprompted review
Reply from House of Lor
Hi Paul thank you for the 5 star rating. We are delighted we were able to sort out the issue for you.
Quickest arrival and beautiful necklace
January 30, 2024
Reply from House of Lor
Hi Marquita so pleased your experience with us was so positive. Thank you.
Beautiful jewelry
Beautiful jewelry! it looks better than in pictures and the Irish Gold it's so delicate and elegant
January 15, 2024
Reply from House of Lor
Delia, thank you so much for taking the time to write such a lovely review. Much appreciated.
Beautiful jewellery very pleased with it
July 6, 2023
Reply from House of Lor
HI Conor thank you so much, that is lovely to hear about our Jewellery.
Nice jewellry
Very easy website to order from .nice jewellry .Bought as a gift for someone
April 26, 2023
Reply from House of Lor
Thank you Eloise for taking the time to write a review. We are very pleased to hear your experience on our website was positive and you like our Jewellery.
Not being very good at buying on line
Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptional the delivery info was v good & fed ex info was v good.let’s hope the present will compliment the bangle and ring already punched locally.
April 19, 2023
Reply from House of Lor
Hi Norman thank you for your review. We are sorry you experienced frustration with inputting your details on the website. I have passed your feedback to our IT department to ascertain if they can remove this friction. We are pleased the rest of your experience was positive.
Lovely product delivered in great time…
Lovely product delivered in great time for a gift for my niece x
April 5, 2023
Reply from House of Lor
Hi Roisin thank you for your review. We are delighted to receive it.
Perfect gift
Perfect gift. My necklace is so beautiful. The Irish gold is very unique and very nice on the skin. The design is original. I love it!
February 26, 2023
Reply from House of Lor
Hi Marie thank you for taking the time to write such a lovely review. We are delighted you love your Celtic Tree of Life pendant.
Reply from House of Lor
Hi Lauren thank you for your review. Delighted you were pleased with our delivery and Jewellery.
Your products are terrific but delivery…
Your products are terrific but delivery instructions were ignored and so the parcel was sent to my home address instead of the designated one, and was left behind a pillar at the bottom of our garden and was soaked by the time my wife discovered it the following day. Very annoying and inexcusable.
January 20, 2023
Reply from House of Lor
Hi Derek thank you for your review. Apologies for the mix-up in shipping to you, I am afraid that was down to human error. With regard to the delivery we partner with the courier companies FedEx and UPS for our shipping, unfortunately, the positioning of the package at the end of your garden was out of our hands. Thankfully this is a rare occurrence. However, we did contact UPS to express our and your annoyance to them.
Reply from House of Lor
Thank you, Ursula. Great to hear.
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