Never received our order
Never received our order, no reply to email, avoid this website. We lost our money!
January 5, 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
It all began with a passion for aviation and a shared dream of bringing its wonders to the world. House of Pilots is the product of several leading aviation brands in Belgium and the Netherlands, formerly known as Crewlounge SHOP. These innovators were driven by their vision to inspire generations of pilots and aviation enthusiasts alike. House of Pilots embodies knowledge and camaraderie, uniting aviators from all corners of the globe. Join us on our journey to explore new frontiers! The company believes that the brand is for every pilot out there, regardless of their level of experience. Whether you are a student pilot, airline pilot or a balloon pilot, House of Pilots has something for you!
Contact info
Schiphol Boulevard 127, 1118 BG, Schiphol, Netherlands
- +31203699768
- support@houseofpilots.com
- houseofpilots.com
2.3
Poor
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received the order
Never received the order / No answer to email / Avoid this website at all cost / If you don't finalise your order, "Richard" will contact you via mail to help you complete it and then never answer to you again.
VAT number is still valid today. Fraud reported to the authorities
December 20, 2023
Unprompted review
No delivery, no service. Scam!
Ordered and paid a model plane, never received a track and trace. Never got my order. Send 2 mails, never got an answer back. Avoid this shop.
December 20, 2023
Unprompted review
Avoid this webshop!
Ordered and paid for a VFR chart that was in stock and should be shipped within a working day. 3 weeks later, I still haven't received anything. They do not answer their emails and the telephone number displayed on their website is no longer in use. Feels like a scam. Avoid this website!
October 29, 2023
Unprompted review
Poor
Ordered and paid for model plane only to be told that it was out of stock but new stock coming in two weeks. Two weeks came and went and no update. Emailed asking for an update, no reply. Then emailed twice asking for a refund, no reply. Messaged on Facebook, again no reply! Managed to get my refund back through PayPal, luckily. Otherwise it would be seen as theft. To ignore a customer like this - with no acknowledgment, no update and no refund - is disgusting- this is not how you should be running a business. Will never buy from this place.
October 30, 2023
Unprompted review
VFR Chart Belgium 2023 NGI
Ordered on a Sunday because of a 10% flash sale that day. Next (working) day, everything was shipped and nicely delivered on time, the day after. Packaging also was firm and not too big. So the VFR chart arrived scratch free and nicely in the mailbox.
June 1, 2023
Unprompted review
very bad sales service!
very bad sales service!
They are unable to answer delivery questions in 8 days instead of the 24 hours provided on the site.
Unable to receive a track number. Except after delivery.
People who tend to insult and threaten their customers!
June 1, 2023
Unprompted review
Reply from House of Pilots
Thanks for the review. You ordered on the holiday weekend where no couriers or people were working until Tuesday. The first working day everything was shipped and communicated where we kindly forwarded our messages and tracking and only received rude complaints and statements that you did not read/receive our mails. We even communicated in English and French. It seems almost that somebody is doing this on purpose to harm our business. You were from the start looking for this which makes no sense.
We complied with gracefulness and within time We were also scammed with a backcharge which we immediately filed. It is sad that people can do this.
A320neo scale model Brussels Airlines
Great service. Quick shipping of orders. A webshop to recommend with nice range of products for a aviation fan as myself. Great scalemodel 1/100 A320 neo Brussels Airlines.
May 16, 2023
Unprompted review
Lufthansa aircraft skin
When I purchase this product, didn’t really expect anything. But this company definitely went beyond, they provided the best customer service, and my boyfriend loved the gift. Thank you!
April 27, 2023
Unprompted review
Trustworthy company
Amazing and trustworthy site; very fast delivery (within 1 day). Kind and very helpful service! I strongly recommend this company.
May 5, 2023
Unprompted review
Delivery was fast
Delivery was fast. There was a mistake on their end and one of the people of the postal office decided to deliver all the way to the Netherlands to fix the issue. They really care about their costumers!
May 2, 2023
Unprompted review
Highly recommended!
I bought 2 miniplanes at House of Pilots: two models of the Brussels Airlines fleet: more particularly 'Aerosmurf' and 'Amare' (2 models of the Belgian Icons fleet).
These are Airbus A320 models on a 1:200 scale and they're made with such an eye for detail.
I was also very impressed with the fast delivery (I received them 1 day after I purchased online) and there very friendly service.
Recommended!
April 21, 2023
Unprompted review
Flying High with House of Pilots
I recently purchased a TUI fly Belgium Boeing 787 Dreamliner Scale Model from House of pilots and I wanted to share my thoughts on the product and customer service. I was really impressed with the fast and reliable customer service I received, and my order was delivered the next day which was great.
The model itself is absolutely stunning! The Boeing 787 Dreamliner is such an impressive aircraft and having a scale model of it is the perfect way to show my love for aviation. The 1:250 scale size is perfect too as it's large enough to showcase all the details of the plane, but small enough to fit on my desk or shelf.
Overall, I'm really happy with my purchase and the shopping experience I had with House of pilots. If you're a fan of aviation, I'd definitely recommend getting this scale model.
April 18, 2023
Unprompted review
Fantastic prices, great assortment, fast shipping and friendly service!
House of Pilots has fantastic prices, great assortment, fast shipping and friendly service. I ordered an E6B flight computer, and i got it for half the price that i would've paid for it in Denmark. And my order was at my door two days after i placed it, and it was shipped all the way from Belgium to Denmark! House of Pilots is definitely my new go-to pilot shop😄
March 22, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.