House of Plants Reviews 25

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I bought a £100 gift card for my brothers birthday only to find out the place shut down a few weeks later. I tried multiple times and multiple ways to contact them about a refund but no reply. I feel... See more

Rated 1 out of 5 stars

Buy plants for yourself if you want but not for your friends. Delivery company chosen means that you have to wait in all day. House of Plants can take many weeks to despatch if there is more than one... See more

Rated 1 out of 5 stars

I ordered stock plant mostera variegated albo . Do not survive two weeks ordered on October .th11 I left a review because I thought it was a good plant on sale closing down. 50 L pot. This plant Di... See more

Rated 5 out of 5 stars

I made an appointment & collected my plants not sure what to expect. The plants are very high quality & very well priced. I was blown away by the fantastic range & quality of plants at the nursery, th... See more

Company details

  1. Plant Nursery

Written by the company

House of Plants is a family owned and run tropical plant nursery, dedicated to delivering the finest quality house plants and trees to homes and businesses across the country. Operating online since 2005, you will not find a higher standard or level of expertise anywhere else.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

25 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Wow wow wow

Amazing service and the plants were beautiful and in perfect condition. I have ordered with other online plant companies and delivery was slow and I had to also take delivery of a large crate. House of Plants were fast and plants packaged well in easily disposed/recycled packaging. Already planning my next purchase.

November 2, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent - highly recommend them

I recently bought a Kentia palm and all I can say is I am the happiest I have ever been with a plant I have ever bought! It looks even better than the pictures, arrived in a very health condition, the staff were extremely helpful and the delivery prompt and on the day they told me it would arrive. Will probably only ever buy plants from them now and highly recommend to anyone else. Great value for money as well - I really am delighted.

June 21, 2016
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Sometimes it's when things don't go exactly right first time, that the true nature of a company is exposed. In my case shipping a two meter palm half way up the country was always a challenge. The plant that I ordered arrived within a couple of days, but unfortunately the courier had damaged some of the fronds. House of Plants immediate replaced the plant, without question and full apology, I would recommend this company to everyone.

November 6, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered two large plants for the office.
They answered all my questions really quickly and and called me to arrange a delivery.

the delivery was rather fast. The plants arrived in perfect condition and all wrapped carefully. The pot is really nice too.

Extremely please, would recommend to anyone.

October 16, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent plants!

I ordered a rubber plant and kentia palm from House of Plants and I couldn't be happier with the purchase. The plants arrived as scheduled, neatly packed and were left as instructed. They look really healthy with hardly any blemishes. The rubber plant is amazing with its glossy leaves. Highly recommended.

May 12, 2014
Unprompted review

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