House Of Radiators Reviews 118

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Clare was very helpful and explained what heat output we would need from the radiators for our rooms. It was great to see the radiators in the showroom, it's not always possible to see exactly what... See more

Company replied

Rated 5 out of 5 stars

The bench radiator we purchased looks lovely and the quality of build is really good. The house of Radiators customer services team provided good updates regarding the manufacture timeline and the d... See more

Company replied

Rated 5 out of 5 stars

Great experience. Lisa was so helpful, coordinating everything from home due to Covid restrictions. Colour samples arrived by post to help with ordering and Lisa kept me advised all through the... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault the customer service. Such a professional service.Lauren was so helpful and explained what size radiator we would require for our room size, something neither myself or husband realised... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

House of Radiators is a specialist Designer Radiator retailer offering an extensive range of quality radiators and accessories. You can visit us at our Bath showroom, order online or by phone. We display over 50 styles of radiator and deliver ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The bench radiator we purchased looks…

The bench radiator we purchased looks lovely and the quality of build is really good.
The house of Radiators customer services team provided good updates regarding the manufacture timeline and the delivery.

July 19, 2021
House Of Radiators logo

Reply from House Of Radiators

Hello. Thank you for your 5* review.

Rated 5 out of 5 stars

House of Radiators

Clare was very helpful and explained what heat output we would need from the radiators for our rooms. It was great to see the radiators in the showroom, it's not always possible to see exactly what you're buying online.

Clare also made sure that the radiators arrived on time for our build.

June 30, 2021
House Of Radiators logo

Reply from House Of Radiators

Thank you for your wonderful 5* review.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, kind and professional. Great personal service. Highly recommend.

June 24, 2021
Unprompted review
House Of Radiators logo

Reply from House Of Radiators

Thank you for your 5* review.

Rated 4 out of 5 stars

Great service

Great service , fantastic radiator - beyond our expectation - it looks so cool in our bathroom
If not for delayed delivery date would give a full five stars

April 29, 2021
Rated 5 out of 5 stars

Amazing and informative team

Amazing and informative team! Great communication and advice. Extremely happy with my purchase and would highly recommend!

April 24, 2021
House Of Radiators logo

Reply from House Of Radiators

Hi Nia. Thank you so much for your 5* review. Looking forward to seeing the radiator once it is installed.

Rated 5 out of 5 stars

Great Experience

Great experience.
Lisa was so helpful, coordinating everything from home due to Covid restrictions.
Colour samples arrived by post to help with ordering and Lisa kept me advised all through the production process, even when there was going to be a delay.
The radiator was delivered direct to me by the manufacturer and looks great.
Thanks very much.

April 22, 2021
House Of Radiators logo

Reply from House Of Radiators

Hi Stuart, thank you for your wonderful review, much appreciated.

Rated 5 out of 5 stars

Fantastic experience.

Great experience from ordering / to delivery - the sales team Lisa and Clare were particularly helpful and a joy to deal with - radiators aren’t up yet though !!

April 21, 2021
House Of Radiators logo

Reply from House Of Radiators

Hi Richard. Thank you for your 5* review. We hope all goes well with the installation.

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. They are excellent in communicating and keeping you up-to-date with delivery situation even though there were delays due to Brexit on their imports. Regards John

April 19, 2021
House Of Radiators logo

Reply from House Of Radiators

Hello. Thank you for your 5* review, very much appreciated.

Rated 5 out of 5 stars

Excellent service | Highly recommended

The service we received from House of Radiators was truly exceptional. Without ever losing patience with us, the director and his daughter helped us with all our questions and many changes to our preferred choices of products and manufacturers. They offered us good old fashioned and honest service and always received us with geniality and willingness to help. The director visited us, free of charge, to assess and discuss our needs and preferences. Their quotes were competitive and attractive, and with their expert help, we purchased a set of radiators that met our very specific requirements. We like to add we the company and the staff were previously unknown to us and we found the company after a google search. We have no doubt that our happy experience is shared by many other their customers. We wholeheartedly recommend the House of Radiators.

March 29, 2021
Rated 5 out of 5 stars

Quality products and good service

Very happy with quality of products and service from company. Good communication to check if delivery went well. One radiator was damaged during transit but was replaced straight away. Would order from them again

March 29, 2021
House Of Radiators logo

Reply from House Of Radiators

Thank you for your 5* review

Rated 5 out of 5 stars

Thanks Lisa and House of Radiators

Thanks Lisa and House of Radiators! The service was excellent, delivery fast and efficient. In these days of online ordering and almost contactless dealings, you were a breath of fresh air! Couldn't have asked for more! Will certainly recommend you to others.

March 24, 2021
Unprompted review
House Of Radiators logo

Reply from House Of Radiators

Hello. Thank you for your 5* review, we really do value the personal touch still. Thank for recommending us.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Radiators are brilliant. Very pleased all round. Thank you. We will certainly be back.

March 12, 2021
House Of Radiators logo

Reply from House Of Radiators

Hello. Thank you for your 5* review, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Really helpful staff who kept me…

Really helpful staff who kept me updated with delivery dates. I received a courtesy call to ensure my radiator had arrived safely. Will go back to this shop time and time again for the exceptional service we receive.

February 20, 2021
House Of Radiators logo

Reply from House Of Radiators

Thank you for your 5* review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look