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House of Windows Ltd Reviews 

619
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently discuss the extremely straightforward ordering process and truly appreciate receiving helpful phone calls alongside timely updates about their expected delivery windows. Many buyers note that the products arrive promptly, look absolutely fantastic, and are meticulously crafted to fit their specific home dimensions and personal requirements perfectly. However, some reviewers were not happy with receiving incorrect sizes, missing parts, or experiencing unexpected manufacturing defects across their delivered units. A few customers also mentioned unprofessional customer service communication and frustratingly long delivery delays when trying to resolve these troublesome order fulfillment issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly on the... See more

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items that match... See more

Quality

Clients share positive opinions on quality, consistently highlighting that products arrive in great condition... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing requests is... See more

Service

Consumers find service to be positive, highlighting professional contact, helpful support over the phone, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched online found this website and some reviews upset me but I don't still want to try don't know why? Easy to used website to placed order everything straight forward. After placing... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, great value and the window looks fantastic aswell- I’ve a golden oak veneer front door and I bought a upvc oak look a like window for next to the door in the the porch - I’m very h... See more

Company replied

Rated 5 out of 5 stars

From start to finish had a great experience with House of windows. Clear and easy to use web site, a great range of windows, good value. After ordering I received a phone call to confirm all the detai... See more

Company replied

Rated 5 out of 5 stars

Excellent service from beginning to end. Spoke to a member of staff to clarify measurements as this was my first time ordering windows and they were very helpful. Order was placed and email to conf... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Shop
  4. Door Supplier
  5. Home Improvement Store
  6. PVC Windows Supplier

About House of Windows Ltd

Written by the company

House of Windows are proud to supply both the UK Trade and DIY marketplace with industry leading, British manufactured uPVC double glazed windows. Based in the East Midlands and established over a decade ago, we're dedicated to offering an array of frame colours and glazing finishes in both uPVC and aluminium. Every window is bespoke and made to order according to the customers exact requirements. House of Windows prides themselves on their fast lead times and low price promise. In fact, we think we're hard to rival when it comes to purchasing A' rated windows that offer both quality and style at an incredible price point.

Choosing the right windows for your home can add value and street appeal and replacing them with energy efficient, double or triple glazed windows can significantly reduce your heating bills, whilst providing light, warmth and ventilation.

Choosing which style and design you would like, whether considering windows for replacement or a new construction, you'll probably discover that you need different types. We offer a range of casement, flush-fit, tilt and turn and bay windows along with vertical sliding sash windows, perfect for retaining the existing character of a period property. All our uPVC products are maintenance free, not only will they look beautiful for years to come, they only require an occasional ‘wash down’ with soapy water. What could be easier?

And if you like everything to match, we have that covered too! All of our windows are available in a range of colours that exactly match our entrance doors including White, Anthracite Grey, Cream, Chartwell Green, Oak, Black Brown and Agate Grey. You can even have the frames white on the inside and coloured on the outside.

Although we all want our home to look as attractive as possible, we also understand that a home owner’s first priority has to be to make sure the property is as secure as it can be. With this is mind, every window has a multi-chambered uPVC profile with fully welded joints and come fitted with high security multi-point locking as standard.

With a combined 186 years of industry experience under our belt, we pride ourselves on providing exemplary products that exceed customer’s expectations… FAST! House of Windows is the clear choice for trade customers and DIY'ers. We offer:

  • Faster lead times
  • Bespoke, made to measure windows and doors
  • Glazed and unglazed options
  • Competitively priced products
  • In-house design assistance
  • First order guidance and continued support for repeat customers
  • Free delivery*

Why not visit us online for an instant quote: https://www.houseofwindows.co.uk

Or give our friendly, knowledgeable sales team a call today: 01530 515161

* The delivery is free on all orders over £250 to Mainland England, Scotland, Cornwall & Wales.

MADE TO MEASURE WNDOWS & DOORS

Written by the company

FROM THE UK'S MOST TRUSTED SUPPLIER
House of Windows offer an extensive range of made-to-measure windows and doors and are proud to supply both the trade and DIY sector throughout the UK. Trading for over a decade, our reputation precedes us within the DIY double glazing industry, we're known for our fast lead times, commitment to quality, value for money and exemplary customer service. We come highly recommended and offer a substantial supply only window and door range: white uPVC windows / coloured uPVC windows / uPVC sash windows / uPVC flush casement windows / uPVC bay windows / uPVC cottage style windows / tilt and turn windows / uPVC triple glazed windows / uPVC entrance doors / uPVC back doors / uPVC French doors / uPVC sliding patio doors / composite entrance doors / aluminium bifold doors / aluminium sliding patio doors / aluminium French doors / Heritage style external and internal doors / aluminium windows / aluminium roof lanterns / aluminium flat roof lights. Offering you peace of mind, all of our supply only uPVC window and door products are fitted with multipoint locking systems. They're also BFRC rated and approved, fully accredited to meet the appropriate standards and comply with the latest Building Regulations for doors and uPVC windows. Enhanced security features such as laminated glass, shootbolts, hinge protectors and retainers to comply with PAS24 certification are also available upon request. House of Windows glazed uPVC window frames are supplied with double glazed A' rated sealed units as standard. And for added heat assurance all of our uPVC windows are filled with Argon gas. The solar heat gain through double glazed units will ultimately keep you warmer in winter, cooler in summer and help to reduce your energy bills. To further improve the window energy rating and U value, triple glazed uPVC windows are also available for enhanced energy efficiency and noise reduction. House of Windows endorse the lead-free Liniar sculptured profile as standard, (the Liniar chamfered profile is also available upon request). The Liniar profile has some unique qualities, offering slim sightlines to achieve maximum light and uses a patented double-action bubble gasket to ensure a continuous seal right in to the corners. This technology not only weather proof's your double glazed uPVC windows, it also ensures they are completely leak-free, rendering pesky draughts a thing of the past. We believe that we supply one of the best performing uPVC double glazed window profiles on the market. The Liniar window profile is a product that you can trust and more importantly, a product that will enhance your home for many years to come. House of Windows don't believe in smoke screens, we guarantee our first price is our lowest price. Our reputation is built on recommendation! The outstanding quality and workmanship that goes into fabricating every single one of our windows and doors is evident. With fast lead times and DIY uPVC windows prices starting from just £86 inc VAT, you can rest assured assured that you're getting a fabulous deal as well as a fantastic product!

HOUSE OF WINDOWS

PRODUCT GUARANTEE OFFERS PEACE OF MIND

PRODUCT GUARANTEE OFFERS PEACE OF MIND
All uPVC and aluminium profiles, doors slabs and UPVC panels supplied by the company (House of Windows Ltd), carry a comprehensive guarantee. The performance and quality of all uPVC profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year, from the date of delivery allowing for fair wear and tear. * Excludes Oak and Darkwood coloured slabs - 5 year warranty to hand-applied stained colours.

Contact info

Heritage Crittal Style Aluminium Doors

Manufactured right here in the UK for both internal and external use

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(619)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Replacement window…

Website very easy to use and understand when ordering windows. Delivered within timeframe at time of order and on the agreed day. Delivery driver was very helpful, only thing he didn’t do was fit it! 😂. I will go back again as they were so easy to use with good communication and excellent price.

February 12, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Simon, thank you for the fantastic review. I'm pleased to hear that you had such a positive experience 'from start to finish', when you recently purchased windows from House Of Windows.

We'd love nothing more than to help you again with any future home renovation projects... that said we'll leave the installation to the experts! :)

Rated 5 out of 5 stars

Good quality product

Good quality product, very good at keeping customers updated on progress. Delivery driver also phones ahead so we didn't need to wait in.

March 21, 2025
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Reply from House of Windows Ltd

Hi David, thank you for the glowing 5 star Trustpilot review. At HOW we believe that communication is key. I am delighted to hear that you were kept 'up to speed' during the ordering process and that you weren't required to remain indoors while your product was delivered. Great news!

Rated 4 out of 5 stars

House of windows very helpful used them…

House of windows very helpful used them on a number of occasions, the product is of good quality for the cost, I will be using them again. In

March 14, 2025
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Reply from House of Windows Ltd

Hi Paul, thank you for the wonderful review. It's great to hear from a repeat customer whose not only satisfied with the product but the price point too. HOW look forward to working with you on future projects.

Rated 5 out of 5 stars

Well impressed

Ordered bi fold doors off these guys and was told delivery up to 4weeks, 2weeks later got a lovely lady telling me my doors were ready. Must admit they look great, quality is unbelievable. Will definitely recommend these guys, professional service with fantastic products 👍

March 5, 2025
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Reply from House of Windows Ltd

Hi Mr Leivers, thank you for the glowing 5 star review! House Of Windows strive to exceed customers' expectations rather than just meet them. I'm therefore thrilled to hear that the anticipated bifold doors arrived so much quicker than anticipated.

HOW truly appreciate your recommendation to family and friends and hope to work with you on future projects.

Rated 2 out of 5 stars

Frame height made too small ( look at small print)

Frame height made too small, should be made more clear that cill is incorporated into the total height, thus making frame 30mm short.
Frame extension needed to solve issue (£27) but £50 to deliver!( must be sent by armed guard delivery service.
1 x pane of glass smashed on delivery, 7 days to deliver replacement.
Not great this time but products decent quality.

May 7, 2025
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Reply from House of Windows Ltd

Thank you for your feedback Jason. We sincerely apologise that a glass unit arrived damaged upon delivery. While this is a rare occurrence, we always aim to supply and deliver replacements as quickly as possible. Regarding the height, our website does state that the height ordered needs to be inclusive of any cill required. We offered to provide the frame extension at cost, which directly covers the courier charge to us due to the length required. Unfortunately, we were unable to reduce this cost any further.

Rated 5 out of 5 stars

Easy from start to finish

Easy to order from website. Follow up call to double check things. Lead time explained and window arrived on time and well packaged. Will definitely consider House of Windows again.

April 24, 2025
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Reply from House of Windows Ltd

Hi Ian, thank you for the fab review, it's fantastic to hear that you wouldn't hesitate to purchase from House Of Windows again. HOW endeavour to make the ordering process as easy as possible, while offering a vast array of products to choose from.

It's reassuring to hear that the product arrived on time and well packaged. I'm sure that the installation will be a great success.

Rated 5 out of 5 stars

Excellent service at a competitive…

Excellent service at a competitive price. Can do any bespoke work.

May 7, 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for the wonderful review Derek. HOW strive to keep costs low while consistently offering exemplary made-to-measure products. We look forward to working with you in the future.

Rated 5 out of 5 stars

Easy to order

April 14, 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for wonderful 5 star Trustpilot review! House Of Windows' website has been designed to be easy to navigate and enjoyable to use. Those three little words 'Easy To Order' sum up the exact customer experience we want each and every one of our customers to encounter.

Rated 5 out of 5 stars

Really impressed with the whole…

Really impressed with the whole experience.

Purchased a composite door to replace our back door.

Website, brilliant for the way you can build the door specification, as well as live pricing as you change things.

After submission, great to have the phone call to confirm details and make payment.

Confirmation email is clear, we had a discrepancy with cill on the design, which was soon rectified with a phone call referencing the initial design.

Hey presto, 2 weeks later receive a notification that door is to be delivered later in the week.

Arrived as expected.

Fitted door the following day, fairly straight forward.

Yes, definitely use them again, currently looking at replacing front door.

April 11, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi Peter, thank you for the tremendous 5 star Trustpilot review! I truly appreciate that you have taken the time to forward a comprehensive account of your purchasing experience.

House Of Windows strive to make the process of selecting and designing, ordering and delivery as smooth as possible. Our friendly, knowledgeable sales team confirm each customer order over the phone to ensure that there are no discrepancies, and are always happy to answer any queries that may arise.

I am pleased to hear that the door arrived 'bang on time' and that the installation went smoothly. I look forward to speaking to you in the future when you're ready to replace your entrance door.

Rated 5 out of 5 stars

Extremely prompt and courteous service…

Extremely prompt and courteous service with very competitive prices

February 19, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi Ian, thank you for the fabulous 5 star Trustpilot review. House Of Windows are delighted with your feedback, we strive to deliver an exceptional product which is keenly priced and delivered with speed. We're lucky to have a wonderful team who make it their business to deliver what we believe to be a 'hard to beat' level of customer service.

Rated 5 out of 5 stars

Great service.

Great service.

February 17, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi, thank you for the 5 Star review. Sometimes, just a few words says it all, I think you have encapsulated Just Doors perfectly!

Rated 1 out of 5 stars

Horrible company, stay away

Left my house to be with two unsecured windows more than a week and counting. Dragging abut the quality when cant even send out right window glassing beads.
Ordered two windows. First they send one window glass to be wrong one - no bigy. Got replacement glass. Put both windows in to find glassing beads are wrong as well. They have no urgency to get it sorted, one email a day company. Got triple glazed windows to save and now paying fortune for heating as two windows are not fully secured.
Absolutely horrible experience.

February 16, 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for taking the time to share your feedback, we sincerely apologise for the frustration and inconvenience you’ve experienced with your recent order.

To clarify, you contacted us on Sunday 9th February to report the issue and we responded to you the next working day at 11.30 am Monday morning to address your issue. I can see we expedited the correct glazing beads and as a gesture of goodwill, we have provided a replacement window sash free of charge to address the damage that occurred when you were installing the window. Furthermore, we have offered you a reimbursement for the inconvenience this situation has caused. We hope this helps to offset the additional heating costs and demonstrates our commitment to making this right.

We truly value your business and are committed to restoring your confidence in our products and service. If there’s anything else we can do to assist you in the meantime, please don’t hesitate to get in touch with our customer service team.

Rated 5 out of 5 stars

fantastic costumer services

fantastic costumer services, they was helpful and they explained everything on the phone thank you again
i bought a windows from the company

February 5, 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for the fabulous 5 star Trustpilot review. I am pleased to hear that you are happy with the windows that you recently purchased. House Of Windows excel in offering excellent customer service, I will pass on your kind comments to the team.

Rated 4 out of 5 stars

House of Windows Ltd provides a good…

House of Windows Ltd provides a good service overall. I recently made my second purchase with them as I was satisfied with the first. Their customer service is knowledgeable and helpful, answering queries promptly over the phone. I've ordered multiple windows, and they consistently deliver quickly and safely. Some minor issues with fittings and missing components were resolved without fuss. While there were challenges with a few elements of the product quality and fit kits, the team was responsive in sending missing parts. Ultimately, their competitive pricing, excellent delivery, and customer service make them a solid choice.

January 15, 2025
Unprompted review
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Reply from House of Windows Ltd

Thank you for your recent Trustpilot review and for submitting a detailed account of the service that you received. I am happy to hear that you received an excellent level of customer service and that the minor issues encountered were rectified speedily. House Of Windows strives to be competitive without compromising on quality. Your feedback is truly appreciated.

Rated 5 out of 5 stars

Very happy with the window I order

Very happy with the window I ordered . Great customer service who are very helpful, great prices so I ordered more windows

January 23, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi Lee, thank you for such a glowing review. House Of Windows are delighted to hear that you received fantastic customer service, received a product at a great price and furthermore, ordered more windows! :)

Rated 5 out of 5 stars

Excellent service

Amazing service, quick and compliant.

January 22, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi Aiden, thank you for the 5 star Trustpilot review. House Of Windows strive to offer the very best level of customer service, so it's wonderful to receive such fantastic feedback. We look forward to working with you on future projects.

Rated 5 out of 5 stars

Great company …

Easy to use website clear instructions no hassle ordering system good variety of window styles and colour schemes good value pricing great delivery system had a few windows from this company and will order more in future absolutely brilliant

January 21, 2025
Unprompted review
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Reply from House of Windows Ltd

Hi Tony, thank you for the fantastic review. As a returning customer, House Of Windows appreciate your positive feedback. We endeavour to make the purchasing experience as simple as possible, while ensuring that the product range suits all tastes and budgets. The delivery team are phenomenal, I will pass on your kind comments. We look forward to working with you in the not too distant future :)

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, excellent product and quick order turnaround. I highly recommend House of Windows

January 13, 2025
Unprompted review
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Reply from House of Windows Ltd

Thank you for the fantastic 5 star Trustpilot review! House Of Windows are thrilled to hear that the level of customer service, product received plus delivery time exceeded your expectations. We truly appreciate your recommendation to family and friends.

Rated 5 out of 5 stars

Superb company to deal with

Ordered new back door from house of windows. Wow, what a helpful company to deal with. From first point of contact they were superb. Order confirmation was emailed with in a couple of hours of me placing order with a lead time of 3 to 4 weeks delivery, great. However I received an email to say door was ready for delivery after just 2 weeks.this was then followed up by a phone call to check if delivery date was convenient and giving a 3 hour delivery window. Superb communication superb quality product and a very fair price. Putting an extension up in new year and will definitely be using House of Windows again.
Great service thankyou
KR BRIDGES CARPENTRY.

December 12, 2024
Unprompted review
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Reply from House of Windows Ltd

Hi Kevin, thank you so much for the 5 star Trustpilot review and for leaving such comprehensive feedback. I am thrilled to hear that the House Of Windows exceeded your expectations on every level - service, quality and the speed that the back door was delivered. I very much look forward to working with you in the future.

Rated 5 out of 5 stars

Once again excellent service from…

Once again excellent service from placing another order to receiving a well manufactured window. I will not hesitate to order some more windows in the next few weeks. The delivery driver apparently left at 5-30 am and battled through storm Bert to make sure my order arrived on time, very impressive.

November 23, 2024
Unprompted review
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Reply from House of Windows Ltd

HI Norman, thank you for the 5 star Trustpilot review. I am thrilled to hear that you have, once more, received a truly excellent level of service as well as a perfectly manufactured window. Our delivery team are exceptional, come 'hell or high water' they work tirelessly to ensure all orders arrive on time and in tip-top condition.

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