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House of Windows Ltd Reviews 

619
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently discuss the extremely straightforward ordering process and truly appreciate receiving helpful phone calls alongside timely updates about their expected delivery windows. Many buyers note that the products arrive promptly, look absolutely fantastic, and are meticulously crafted to fit their specific home dimensions and personal requirements perfectly. However, some reviewers were not happy with receiving incorrect sizes, missing parts, or experiencing unexpected manufacturing defects across their delivered units. A few customers also mentioned unprofessional customer service communication and frustratingly long delivery delays when trying to resolve these troublesome order fulfillment issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly on the... See more

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items that match... See more

Quality

Clients share positive opinions on quality, consistently highlighting that products arrive in great condition... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing requests is... See more

Service

Consumers find service to be positive, highlighting professional contact, helpful support over the phone, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched online found this website and some reviews upset me but I don't still want to try don't know why? Easy to used website to placed order everything straight forward. After placing... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, great value and the window looks fantastic aswell- I’ve a golden oak veneer front door and I bought a upvc oak look a like window for next to the door in the the porch - I’m very h... See more

Company replied

Rated 5 out of 5 stars

From start to finish had a great experience with House of windows. Clear and easy to use web site, a great range of windows, good value. After ordering I received a phone call to confirm all the detai... See more

Company replied

Rated 5 out of 5 stars

Excellent service from beginning to end. Spoke to a member of staff to clarify measurements as this was my first time ordering windows and they were very helpful. Order was placed and email to conf... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Shop
  4. Door Supplier
  5. Home Improvement Store
  6. PVC Windows Supplier

About House of Windows Ltd

Written by the company

House of Windows are proud to supply both the UK Trade and DIY marketplace with industry leading, British manufactured uPVC double glazed windows. Based in the East Midlands and established over a decade ago, we're dedicated to offering an array of frame colours and glazing finishes in both uPVC and aluminium. Every window is bespoke and made to order according to the customers exact requirements. House of Windows prides themselves on their fast lead times and low price promise. In fact, we think we're hard to rival when it comes to purchasing A' rated windows that offer both quality and style at an incredible price point.

Choosing the right windows for your home can add value and street appeal and replacing them with energy efficient, double or triple glazed windows can significantly reduce your heating bills, whilst providing light, warmth and ventilation.

Choosing which style and design you would like, whether considering windows for replacement or a new construction, you'll probably discover that you need different types. We offer a range of casement, flush-fit, tilt and turn and bay windows along with vertical sliding sash windows, perfect for retaining the existing character of a period property. All our uPVC products are maintenance free, not only will they look beautiful for years to come, they only require an occasional ‘wash down’ with soapy water. What could be easier?

And if you like everything to match, we have that covered too! All of our windows are available in a range of colours that exactly match our entrance doors including White, Anthracite Grey, Cream, Chartwell Green, Oak, Black Brown and Agate Grey. You can even have the frames white on the inside and coloured on the outside.

Although we all want our home to look as attractive as possible, we also understand that a home owner’s first priority has to be to make sure the property is as secure as it can be. With this is mind, every window has a multi-chambered uPVC profile with fully welded joints and come fitted with high security multi-point locking as standard.

With a combined 186 years of industry experience under our belt, we pride ourselves on providing exemplary products that exceed customer’s expectations… FAST! House of Windows is the clear choice for trade customers and DIY'ers. We offer:

  • Faster lead times
  • Bespoke, made to measure windows and doors
  • Glazed and unglazed options
  • Competitively priced products
  • In-house design assistance
  • First order guidance and continued support for repeat customers
  • Free delivery*

Why not visit us online for an instant quote: https://www.houseofwindows.co.uk

Or give our friendly, knowledgeable sales team a call today: 01530 515161

* The delivery is free on all orders over £250 to Mainland England, Scotland, Cornwall & Wales.

MADE TO MEASURE WNDOWS & DOORS

Written by the company

FROM THE UK'S MOST TRUSTED SUPPLIER
House of Windows offer an extensive range of made-to-measure windows and doors and are proud to supply both the trade and DIY sector throughout the UK. Trading for over a decade, our reputation precedes us within the DIY double glazing industry, we're known for our fast lead times, commitment to quality, value for money and exemplary customer service. We come highly recommended and offer a substantial supply only window and door range: white uPVC windows / coloured uPVC windows / uPVC sash windows / uPVC flush casement windows / uPVC bay windows / uPVC cottage style windows / tilt and turn windows / uPVC triple glazed windows / uPVC entrance doors / uPVC back doors / uPVC French doors / uPVC sliding patio doors / composite entrance doors / aluminium bifold doors / aluminium sliding patio doors / aluminium French doors / Heritage style external and internal doors / aluminium windows / aluminium roof lanterns / aluminium flat roof lights. Offering you peace of mind, all of our supply only uPVC window and door products are fitted with multipoint locking systems. They're also BFRC rated and approved, fully accredited to meet the appropriate standards and comply with the latest Building Regulations for doors and uPVC windows. Enhanced security features such as laminated glass, shootbolts, hinge protectors and retainers to comply with PAS24 certification are also available upon request. House of Windows glazed uPVC window frames are supplied with double glazed A' rated sealed units as standard. And for added heat assurance all of our uPVC windows are filled with Argon gas. The solar heat gain through double glazed units will ultimately keep you warmer in winter, cooler in summer and help to reduce your energy bills. To further improve the window energy rating and U value, triple glazed uPVC windows are also available for enhanced energy efficiency and noise reduction. House of Windows endorse the lead-free Liniar sculptured profile as standard, (the Liniar chamfered profile is also available upon request). The Liniar profile has some unique qualities, offering slim sightlines to achieve maximum light and uses a patented double-action bubble gasket to ensure a continuous seal right in to the corners. This technology not only weather proof's your double glazed uPVC windows, it also ensures they are completely leak-free, rendering pesky draughts a thing of the past. We believe that we supply one of the best performing uPVC double glazed window profiles on the market. The Liniar window profile is a product that you can trust and more importantly, a product that will enhance your home for many years to come. House of Windows don't believe in smoke screens, we guarantee our first price is our lowest price. Our reputation is built on recommendation! The outstanding quality and workmanship that goes into fabricating every single one of our windows and doors is evident. With fast lead times and DIY uPVC windows prices starting from just £86 inc VAT, you can rest assured assured that you're getting a fabulous deal as well as a fantastic product!

HOUSE OF WINDOWS

PRODUCT GUARANTEE OFFERS PEACE OF MIND

PRODUCT GUARANTEE OFFERS PEACE OF MIND
All uPVC and aluminium profiles, doors slabs and UPVC panels supplied by the company (House of Windows Ltd), carry a comprehensive guarantee. The performance and quality of all uPVC profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year, from the date of delivery allowing for fair wear and tear. * Excludes Oak and Darkwood coloured slabs - 5 year warranty to hand-applied stained colours.

Contact info

Heritage Crittal Style Aluminium Doors

Manufactured right here in the UK for both internal and external use

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(619)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to fit and looks great

Easy to fit and looks great, but I dint get a window lock key.

August 7, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Stephen, thank you for the 5 star Trustpilot review. I'm delighted to hear that the installation went well.

I apologise that the window didn't arrive with a window lock key but am happy to hear that a set was sent out to you swiftly in the post.

Rated 5 out of 5 stars

Well made

Well made, good instructions, delivered on time & I sense a company that takes pride it what it does.
If i ever need a bespoke window again…. It’ll be you.

August 5, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for the 5 star Trustpilot review Paul, I'm pleased to hear that you're happy with your recent purchase.

We look forward to welcoming you back soon... It's wonderful to receive such an accolade, it's true, our team are committed to offering each customer the best purchasing experience possible.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, good communication by email and phone. Nice windows.

August 10, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Barbara, that's great to hear, HOW are thrilled to hear that you were happy with service plus windows received. We wish you well with the installation.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish, amazingly I measured correctly lol. Well made and communication was excellent. Very trustworthy company.

Thank you!

August 19, 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Superb! We can't ask for better feedback than that.

It's fab to hear that you felt that the communication plus product were both excellent and appreciate your validation of HOW to others.

Rated 5 out of 5 stars

First time I have used House of windows

This is the first time of using House of windows, and the communication was excellent, delivery was early on the appointed day. No waiting around for most of the day.
The delivery driver was pleasant and polite, I had to bring the frame and glass from the van to my property, but this was expected.
The frame was well protected, and obviously the glass required careful consideration and storage.
Would I use this company again? Yes I think so.

July 29, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Gordon, thank you for putting your trust in House of Windows, we truly appreciate the commitment you're making to our company, when you commit to making a purchase.

I'm pleased to hear that the products arrived on time and in good order. We would be delighted to assist you in the future.

Rated 4 out of 5 stars

While placing the order I had lots of…

While placing the order I had lots of support with confirming the sizing and style. Delivery was offered for a certain day but then 2 days before the date got changed. Then given delivery window and they turned up an hour before the delivery window when nobody was home. Also make sure you have someone who can help unload, this is in the small print. Windows do fit well and look good.

July 29, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Jessica, thank you for your positive review.

I'm sorry that the window arrived slightly earlier than anticipated. The window of time given is an anticipated slot of when the driver will arrive, taking in to account traffic and drive time. On the odd occasion a delivery may arrive earlier than expected.

It was of course, unfortunate that no-one was at home at the time of arrival, but I can assure you that we're dedicated to ensuring that products are left in a safe space when a house is unoccupied.

I am of course, thrilled to hear that the windows were installed with ease and look great.

Rated 5 out of 5 stars

Good value

Bought our door from house of windows, prices are competitive, communication and customer service is good and happy with my purchase

July 26, 2025
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Reply from House of Windows Ltd

I'm so pleased to hear that you're happy with your recent purchase and the level of customer service that you received. I hope your new doors brings you many years of comfort and enjoyment.

Rated 4 out of 5 stars

Good quick response

Very pleased with the window i had, did deliver the wrong size top filer but new one delivered within 3 days after I contacted them

July 17, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Gary, thank you for your review, I'm delighted to hear that you're happy with the quality of the window received.

I apologise that you received an incorrect component but an happy to hear that a replacement part was sent out to you in a timely manner.

Rated 5 out of 5 stars

They get the important things right

Supplied with correct glass at a standard buildup, frame and cill did not arrive combined, did not arrive glazed. I don't need to worry about having to de-glaze for installation. I didn't bother buying the fixing pack, as long as you are frame fixing or have your own lugs you should be fine.

July 18, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Matthew, thank you for the 5 star Trustpilot review and also for taking the time to critique the product on arrival. Your comments are truly appreciated and will be of use to other DIY'ers/tradespeople.

Rated 5 out of 5 stars

Great service as always

Great service as always, excellent product and friendly delivery.

July 18, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

It always wonderful to hear from a returning customer. I'm delighted to hear that you received 'top notch' service and are more than happy with the product received.

Rated 5 out of 5 stars

Ordering was very easy e

Ordering was very easy , staff very pleasant & helpful , no queuing to answer the phone .Kept informed of progress of order , completely recommend this company .
Delivery driver informed me about delivery time , which was good , as I didn't have to stay in all day

July 18, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Bob, it's wonderful to hear that you had such a positive purchasing experience. It sounds like the entire encounter was nothing short of 'excellent' from start to finish. Fabulous news!

Rated 5 out of 5 stars

Great transaction would recommend

Simple process all carried out to plan great service and helpful staff

July 17, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Phil, HOW strive to keep the ordering process as 'stress free' and as simple as possible. We are lucky to have a fantastic team here at HOW, who work tirelessly to offer A* service.

Rated 5 out of 5 stars

Very helpful staff assisted me with…

Very helpful staff assisted me with order (and subsequent changes!) Order arrived quickly and the product was very good quality. Thank you.

July 10, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Gary, it's great to hear that the service you received was helpful and informative.

I'm pleased that you're happy with the quality of the product and that it arrived in a timely manner. Fab news!

Rated 5 out of 5 stars

Fantastic prices and great customer…

Fantastic prices and great customer service that go above and beyond. What more could you ask for. This will be my window shop from now on, don’t worry about the others just come here!

July 9, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Wow Gemma, what a fantastic review! HOW prides work tirelessly to offer the best shopping experience possible, with a strong ethos of 'treat others how you would like to be treated'. Obtaining customers' trust and satisfaction is hugely important to us.

We're delighted that you're happy with the service received and thank you for your 'huge shout out to others', to give HOW a chance to impress them just as well as we did you.

Rated 5 out of 5 stars

Excellent quality and made and…

Excellent quality and made and delivered ahead of schedule- definitely recommend

July 1, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Mr Austin, I'm glad to hear that you received your order ahead of schedule, that's great news!

House of Windows work tirelessly to offer exemplary products at affordable price points, thank you for your positive feedback.

Rated 5 out of 5 stars

Window fits perfectly

Window fits perfectly, was easy to install. It was delivered on time by somebody really helpful.

July 4, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi John, it's great to hear that your windows arrived on time, look delightful and were installed 'hassle free' :)

Rated 5 out of 5 stars

Highly recommended company. Great quality

This is the 2nd time we have fitted our own window which have come from House of windows. They have such a variety and breath of styles. So pleased with the quality of the windows. Highly recommended. My husband and son fitted the last one quickly. They looks smart. We choose cream inside and out. Many different options.

July 3, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Louise, firstly THANK YOU! House of Windows love nothing more than to hear from a returning customer.

We work tirelessly to offer a vast array of styles and colourways, while maintaining competitive price points. I'd love to share photos of your gorgeous cream windows on our social media platforms if you would consider it.. I'm positive they would be a great source of inspiration.

Rated 5 out of 5 stars

Really helpful and quick delivery

Really helpful and quick delivery

July 2, 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Paul. thank you for your recent 5 star Trustpilot review. Helpful and Quick - that's what we like to hear!

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