Houseplans.com Reviews 698

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach, which contributes to an easy and efficient overall experience. However, some customers also noted issues with the product itself, specifically regarding the completeness and usability of some plans. A few people mentioned that certain plans lacked necessary structural details or were based on outdated measurements, making them unusable for modern construction. Additionally, some reviewers were not happy with customer service when issues arose after purchase, reporting unhelpful responses or an unwillingness to address concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the responsiveness and helpfulness of... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the great selection of floor plans,... See more

Service

Users describe positive interactions with service. Many customers praise the helpfulness and efficiency of... See more

User experience

People report positive experiences with the user experience. Customers found the website very user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason is a professional in this day of inept order takers. He was respectful, courteous and went the extra mile for me without attitude. I'm sure your like most businesses and could use many more like... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, but the plan / architect was far above average. I find many small house plans omit a spot for the water heater, so at the last minute, your trying to figure out what clo... See more

Company replied

Rated 5 out of 5 stars

Great variety of homes. Nice to see plans that aren't ridiculous in size, have amazing flow, and are also beautiful. Called to ask a question and receive some guidance, and was met with super responsi... See more

Company replied

Rated 5 out of 5 stars

Great team from Plan designer, Jason and the website are just fantastic. Easily accommodated my questions and revision questions. Even pointed out the often overlooked “if I do this, this will need t... See more

Company replied


Company details

  1. Blueprint Service
  2. Architectural Designer
  3. Building Design Company
  4. Online Marketplace

About Houseplans.com

Written by the company

Houseplans.com

Find the Right Plan for You at Houseplans.com

Thinking about building a home? Houseplans is the industry leader in predrawn blueprints and has been in business since 2004. Explore 40,000 designs of all sizes and styles and get friendly advice and answers to your questions.

Whether you're looking for a rustic barndominium floor plan, a sleek modern farmhouse, or a cute cottage design, we've got the plan for you. Small, budget-friendly house floor plans? Yep. Tiny plans? Absolutely. From simple to luxurious,
you'll find it here.

Our experienced and friendly team of house plan advisors would love to talk. Want to make changes to a plan? Our modification service can make all kinds of alterations, big or small, to make the design exactly right for you. It's easy to get started. Call 1-800-913-2350 or contact us.

Professional builders! We've got a special club just for you. Get pro-level perks and the plans you need. Join for free here.

Start Your Search

 

Promo Codes and Special Offers

Written by the company

Get a Cost to Build Report for Just $4.99!
Use code CTB2025 to get a personalized building cost estimate for your house plan. Limit one per order.
Free Shipping On Every Plan
Get free ground shipping on your house plan order. (Within the continental United States.) No code needed.

Get the Best Price. It's Our Guarantee.

We'll match and beat house plan prices

We're committed to giving you the best deal on your home plan. If you find the same design on another site for a lower price, we'll match it - and beat it by 5%. Now you can just focus on finding the right plan for you. Just call 1-800-913-2350.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lots of styles and sizes

Lots of styles, sizes, and floor plans to choose from, we found the perfect craftsman for us.

September 24, 2025
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Reply from Houseplans.com

Excellent! Craftsman style is so timeless.

Rated 5 out of 5 stars

Pleasant experience

Customer representative Jason was very helpful, answered all questions clearly and thoroughly and made for a pain free purchasing experience.

October 1, 2025
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Reply from Houseplans.com

Great! Jason will love to see this note. Appreciate it and all the best with your build.

Rated 5 out of 5 stars

Simple

Everything was easy to do. However, would like to get my PDF version at checkout once I’ve paid.

September 25, 2025
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Reply from Houseplans.com

Love to hear that it was easy! We'd love to add more instant-download PDF options in the future (currently the designers send most orders). Stay tuned.

Rated 5 out of 5 stars

Michelle was very helpful

Michelle was very helpful! Been working with her for a couple years, right, it took me that long to pick a floor plan. No matter where the plan was, she had it, so since she was so helpful I always went to her.

September 18, 2025
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Reply from Houseplans.com

That's awesome! She'll love to see this. All the best with your build and let us know how it goes (we'd love to see photos).

Rated 4 out of 5 stars

Very easy to navigate the site and…

Very easy to navigate the site and filter but every time you click on a floor plan and try to zoom in on the screen up it will automatically refresh your screen. It’s very aggravating but I just kept screenshotting them and going back to my pictures to view the floor plan

September 24, 2025
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Reply from Houseplans.com

Hi Hunter, sorry to hear that! If you wouldn't mind, would you email us at sales@houseplans.com with a screenshot of what you're seeing and a few more details on which browser you're using (on phone or desktop)? That would help our development team investigate. Thank you!

Rated 4 out of 5 stars

Lots of photos and floor plans

Lots of photos and floor plans. Relatively easy with guides to assist you. Ways to tailor your choices and present only plans that meet those guidelines.

September 23, 2025
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Reply from Houseplans.com

Glad that you liked all the photos and filtering options, Daniel!

Rated 5 out of 5 stars

Loving this site so far

Loving this site so far. I have downloaded 2 set of plans already. The options here are endless. Houseplans opens your mind to possibilities and they've done all the work already or atleast most of it. There's no way you won't find several plans you like here but my advice is not to go with the first plan you like, keep looking. Otherwise, you'd spend twice and there's no refund.

September 17, 2025
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Reply from Houseplans.com

Thanks, Gideon! We're so happy that you've found inspiration and great plans. We'd love to see photos of your builds so that you can inspire others, too!

Rated 5 out of 5 stars

Quick and easy

Quick and easy

September 10, 2025
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Reply from Houseplans.com

Nice! We're happy to hear that, Jamie.

Rated 5 out of 5 stars

Great looking house plan

Working with Michelle, I got the house plans I wanted at the best price. The process was transparent and I look forward to working with the designer for modifications.

September 12, 2025
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Reply from Houseplans.com

Stu, we love this note. Thank you for your business and we can't wait to see how your home turns out (please share photos!)

Rated 1 out of 5 stars

House plans were very old and used the…

House plans were very old and used the old dimensional lumber measurements. Totally unusable for modern lumber. I received 4 plan sheets only, for the price of these plans I expected more detail and cross section plans on the method of building.

September 11, 2025
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Reply from Houseplans.com

Hi Joanne, we're sorry that the plan didn't meet your expectations. As we discussed with you, we're fully refunding you. We look forward to helping you find a different plan.

Rated 5 out of 5 stars

Easy as 123

We are looking for plans to add to our collection as we are a small builder. This makes the process very easy.

September 9, 2025
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Reply from Houseplans.com

Nice! Thank you for this. We love working with builders and we look forward to collaborating with you more in the future.

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