Houst Reviews 3,282

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent locations, often noting their convenience to public transport, shops, and attractions, making travel easy and enjoyable. The properties are consistently described as clean, comfortable, and well-equipped, providing a welcoming and homely atmosphere with modern facilities. Many people praise the staff for their professionalism, helpfulness, and efficiency, making the overall service experience smooth and stress-free. However, some people were dissatisfied with the management services, reporting ignored requests, lost keys, and a lack of responsibility for issues like plumbing problems. There were also concerns about cleaning standards, with some reviewers mentioning dirty hide-a-beds, stained linen, and properties left in extremely unclean conditions by cleaners. A few other people also felt that certain amenities were lacking, such as sufficient kitchen utensils or extra towels, and some found beds uncomfortable or noisy.

What people talk about most

Location

People report positive experiences with location, often highlighting its beauty, amazing views, and peaceful... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, responsiveness, and... See more

Facilities

Consumers find facilities to be positive, often describing them as clean, comfortable, and well-equipped with... See more

Service

Clients share positive opinions on service, with many reviewers finding the support and communication very... See more

Quality

Reviewers mention positive feedback about quality, highlighting that apartments are often nicely renovated,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The apartment was nicely renovated, clean and comfortable. The support service and communication was very efficient. We managed to check in earlier and were contacted during our stay to see if ever... See more

Rated 5 out of 5 stars

Houst managed my short term (Airbnb) rental in east London and honestly Ken and CJ were both absolutely brilliant. They took care of everything - including an accidental plumbing issue and all of the... See more

Rated 5 out of 5 stars

A beautiful and well-maintained flat that is superbly equipped. The flat was very clean and furnished with comfortable and tasteful furniture. Any queries were dealt with very quickly, in a friendly a... See more

Rated 5 out of 5 stars

Great location, peaceful and spacious accomodation. Perfect for a working visit to West London. The main living area was modern and clean, the 4 bedrooms were all a good size. Such a quiet neighbourho... See more


Company details

  1. Short Term Apartment Rental Agency

Written by the company

Discover a higher income from your property. Learn how Houst can maximise your rental income whilst de-stressing your life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I couldn't get a greater experience

I had a great experience with Houst. The service was professional and everything was handled perfectly. I’m very satisfied and would highly recommend them to anyone looking for a reliable property management service.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very efficient. Lots of emails informing us of all the details we needed to know and also checking up on us. Very happy with the service given. Will probably deal with you again as definitely want to come back and stay in this house again.

February 28, 2026
Rated 5 out of 5 stars

Great service!

Sara is an excellent client manager who makes the whole experience seamless and stress-free.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

the experience was really good

the experience was really good, since the first contact until when we leaved the airbnb, everything was great. the airbnb is real comfortable with a nice location. julie was kind and really clear with the informations about the airbnb. highly recommendation.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great air bnb

Information was laid out well and clear. Smooth process.
House was lovely and clean, felt at home. Everything needed was in walking distance.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Superb experinece

It was a delight staying at the property, the locality was great there were quite a few pubs and bakery near it with a park nearby too.

The view from the property was also great and we also had a supermarket nearby, the vicinity to Tower Bridge also made for a pleasant walking trip.

Overall we had a great experience and would recommend this property to others too.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very clean, quiet and spacious!

Very clean, quiet and spacious apartment with everything in it that you might need for a nice comfortable break. Stone throw away from the bustling Kings Road but located in a quiet street. Would highly recommend!!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Belsize Park Apartment

Great location in Belsize Park.
Apartment was very comfortable for the three of us. Plenty of room, clean and nicely decorated. Central location in Belsize Park, yet a quiet block was ideal. 5 minute walk to BP tube and 12 minute walk to Hampstead Heath. Couldn't have asked for more

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect location, spotless and fully equipped apartment

The apartment is extremely clean, very well equipped, and clearly designed to offer comfort from the very first moment. Everything worked perfectly, and we didn’t miss anything during our stay.

The location is excellent: it’s close to the subway, supermarket, restaurants, and train station, which makes getting around the city very easy. On top of that, you can walk to the London Eye in about 15 minutes, which is a great bonus.

I would definitely recommend it to anyone looking for comfort, convenience, and a very well-located place to stay in London.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent stay

Stayed in a property for a couple of months whilst my flat was being repaired following leak damage. The communication was quick and responsive, very helpful. The stay was great, the place was clean and tidy when we arrived. Easy to collect keys.

October 21, 2025
Unprompted review

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