Hover Reviews 

A great provider of tld name registration services.

Hover is exceptionally awful. The app doesn't work effectively (links are broken, instructions unclear and challenging to follow, doesn't generate home model as promised). I did find a lot more descriptions of their poor performance online and I have to join the voices telling the truth about this product. My insurance company is forcing me to use them for a policy and it is a nightmare. Their customer service was rude and dismissive, gave me no help whatsoever. I wonder if they can't get real users and have figured this out as a way to get to people. It's a nightmare.

Started out so long ago with Hover they called themselves Netidentity. Over the years, one disappointment after another:
1. recently instituted or enforced a limit of 10 -12 emails on a "chain." (Previously i was able to send to all the groups i needed to reach and my largest is like 150.)
2. spam screening of incoming e-mails is among the worst and best described as oafish. (you can reclassify as "not spam" and the next e-mail from that sender will go back to spam. Even when i reported this issue to customer service they did nothing in keeping with the companies' strategy to exploit the end user without providing a satisfactory solution. AVOID Hover at all cost unless you enjoy being tortured by unresponsive dumb a$$es!
All in all, do some research and find a more customer oriented solution as this one seems managed by those who were made to wear "dunce" hats when they were in grammar school. I don't want to give up my e-mail address and pray Hover Mail will be sold to a more responsive/competent entity. If starting out, you would need your head examined to go with Hover over Gmail.

I bought a domain and asked for a cancellation in less than 12 hours of a working day. Hover said they would create a ticket and get back to me and they did not. I contacted them and they still did not response.

What a complete joke of a company.
I bought a domain, got a confirmation.

Then my account was got frozen?
I called customer service, and they told me that there are some discrepancies.
I asked what it was and how we can resolve it -- they told me that they are a private company so they cannot disclose.

Rudest experience I've ever had.

Their domain url forwarding only works for basic http:// which is useless as most browsers connect securely using https://. This means users typing in the domain name do not get redirected. I've raised this with the support team and TuCows but nobody is fixing the issue despite me hosting multiple domains with them.

Dith was incredibly helpful in clarifying various concepts and providing guidance.

AVOID!
Refused to give a refund after settings mistakenly set to auto-renew. Slow and unhelpful customer service. I will never use it again or recommend it to anyone.

Cannot log in to account- they claim to email you a log in code but don't. I have this problem every year because they keep taking down my website instead of asking me to renew the domain name. No other company works in this way.

I opened a Vistaprint website with a free custom domain. Hover took over my free domain and now keep charging me for it.... Scammers. Really bad customer service too

I signed up for this service 20 years ago before Hover bought it and it was great. Unfortunately Hover has not improved it in the same 20 years and it is unacceptably slow. I intend to cancel our services with 6 accounts. Sad.

Same as a lot of others, got transferred from
Vistaprint and this Hover is absolutely useless - definitely feels like a scam and get no help whatsoever.

Potentially Scam Company

Never requested their services but somehow via a transfer of Vistaprints web services i have them as my domain host
Trying to charge me 70.99 for this is absolutely extortionate charge that previously and for the last 10 years was included in my monthly subscription to vistaprint

Would never of chosen this company and still dont really understand why Vistapriint chose them

I registered a domain and they blocked my account for no reason. The online technical support is rubbish, they just tell you to call a number that no one answers. They are scammers, you register a domain and maybe even request a service and then they block your account for no reason. Absolutely not recommended.

Hover’s auto-renewal system is extremely disappointing and feels very scammy. They charge a significantly higher rate than the initial purchase price without clear warning, and they refuse to issue refunds even if the business has shut down. Their lack of transparency and poor customer service make it a service I cannot recommend.

The system has been very unreliable and today it was down half the day and my outlook was still not working. When I called concerning this, their solution was to complete delete my outlook and lose everything I have saved in outlook and setting up outlook again. I would NEVER recommend this service. I run a business and need reliable email service. Clearly this company is unable to provide that service

I work for a church and I am fairly new to hover-2 mos. I 'inherited' it from a co-worker, where the other church is, we combined bulletins. It seems to always be down and I can not get emails for announcements. The other secretary can't use hers to get to her daily email. I wish there was a way to have this email but bounce to Gmail or Yahoo. In other words it stinks! I do not recommend it.

Really disappointed. Their email service is down again. Has had frequent disruptions recently. No information on their website. Don't appear to be running a viable service.

Bought a carpet shampooer not a cheap one and it has already broken. Can't get anyone to help. Don't buy any HOOVER products.

Extremely discredited service. I lost money to buy a domain name but it was locked and I couldn't access my account. The domain name is still free and anyone can still register it, but my visa account is still charged. Contacting for help or asking for a refund is impossible. SHOULD stay away.