Brilliant Service. Super sonic delivery. I love this company, all the latest hoverboards and hoverkarts. Even my 90 year old grandma was using this hoverkart and my daughter, she loves it. I get so ma... See more
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I ordered 3 hoverboard bundles for my granddaughters. When the first one arrived the seat was missing, I emailed, received a reply and the seat was sent to my address within 2 days (amazing). The chil... See more
Company replied
Poor poor communication! Ordered 2 scooters, one was great, the other looked battered and didn’t turn on! Nearly 3 weeks later and I’m trying to finalise a return so I can order another….. defini... See more
Company replied
TERRIBLE CUSTOMER SERVICE & REMOVED MY LAST REVIEW! Returned an order that had marks & scuffs on it as if it had maybe been used, you have received the order back yet u still haven't processed my... See more
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Company details
Written by the company
At Hoverboard Store, we're more than just a retailer. We're a passionate team united by our love for adventure, freedom, and innovation. Our mission is to provide high-quality hoverboards and scooters that bring joy to people's lives. Join our community and experience the thrill of hoverboarding.
Contact info
Birmingham, United Kingdom
- contact@hoverboardstore.co.uk
- hoverboardstore.co.uk
3.6
Average
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been trying to contact you all…
I have been trying to contact you all week to return the products. I have emailed every day and called every day and had no response. I would never by from this site
October 22, 2023
Reply from Hoverboard Store
Hi,
We apologise for any inconvenience you may have experienced while trying to contact us. We take customer communication seriously, and it's important to us that you have a positive experience.
It appears that we haven't received any emails from you under your name. We're here to assist you, and we want to resolve any issues you may have with your order promptly.
To ensure we can address your concerns effectively, please contact us via email at contact@hoverboardstore.co.uk, or you can also reach out to us through our live chat option. Our team is ready to assist you with your return and any other questions you may have.
We appreciate your feedback and hope to have the opportunity to assist you further.
Best regards,
Hoverboard Store
paid next day delivery and still not…
paid next day delivery and still not received order
October 26, 2023
Unprompted review
Reply from Hoverboard Store
Hi,
We apologise for any inconvenience you may have experienced regarding your order's delivery. We understand how important it is to receive your items on time, especially when you've paid for expedited shipping.
According to our records, your order was indeed dispatched and it was delivered on 28-10-2023. If you have not received your order or have any further concerns, please do not hesitate to contact us at contact@hoverboardstore.co.uk. We are here to assist you and ensure that your issues are resolved promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Delighted with this product
Delighted with this product, my son is having the best time
October 1, 2023
Reply from Hoverboard Store
Thank you for your delightful review! We're thrilled to hear that your son is having the best time with our product. Making your loved ones happy is what we strive for, and your feedback means the world to us.
If you ever need assistance or have questions in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction.
Thanks again for choosing Hoverboard Store!
Best regards,
Chloe
My order came really quick
September 12, 2023
Reply from Hoverboard Store
Hi,
Thank you for your feedback! We're delighted to hear that your order arrived quickly. Customer satisfaction is our top priority, and we always strive to provide fast and efficient service. If you have any more orders or questions in the future, please feel free to reach out to us. We appreciate your support!
Kind Regards
Chloe
Hoverboard Store
Item not received! Ordered over a week ago had…
Ordered over a week ago had notification the next day it was dispatched and was with the courier and given a tracking number. Checked the tracking every day and the courier are still waiting for the package.
August 31, 2023
Reply from Hoverboard Store
Thank you for sharing your experience, and we sincerely apologise for the delay you encountered with your order. Your feedback is essential to us, and we're here to address your concerns.
We regret to hear that your order was not received within the expected timeframe. Unfortunately, it seems there was a delay in the courier's delivery process, and we understand your frustration.
We must note that we did not receive any prior communication from you regarding this issue, which prevented us from assisting you promptly. However, upon seeing your review, we took immediate action to resolve the situation.
We have sent out a replacement wheel for your order via DPD Next Day Delivery, and we're pleased to confirm that you have received it. We hope this solution has resolved the issue to your satisfaction. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to assist you, please feel free to let us know.
Thank you for choosing Hoverboard Store and we look forward to serving you better in the future.
Best regards,
Chloe
Fast reliable delivery
Fast reliable delivery. My son absolutely loves his new toy, we brought it for his 7th birthday and so glad we did, it's quick to charge and lasts for ages. Only problem now is we can't keep him off it.
August 23, 2023
Reply from Hoverboard Store
Hi Sarah,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your son is enjoying his new toy, especially on his 7th birthday. 🎉
It's fantastic to know that the delivery was fast and reliable, ensuring your son could enjoy his new toy right on time. We designed it to be quick to charge and provide long-lasting fun, and we're delighted to hear that it's living up to your expectations.
We totally understand the challenge of keeping kids off such an exciting and entertaining toy! It's a testament to how much joy it brings to their lives.
If you ever have any questions or need assistance with anything related to your purchase, please don't hesitate to reach out. We're here to ensure that your son's experience continues to be filled with fun and adventure.
Thank you for choosing our product, and we look forward to being a part of many more unforgettable moments for your family.
Wishing your son endless joy and memorable adventures with his new toy!
Best regards,
Chloe
Hoverboard Store
Reply from Hoverboard Store
Thank you for your review and for choosing our shop as the best! We are delighted to hear that you had a positive experience with us. We strive to provide the best products and services to our valued customers. If you have any specific feedback or suggestions on how we can further improve, please feel free to let us know. We appreciate your support and look forward to serving you again in the future.
Best regards
Chloe
Hoverboard Store
Prompt reply to my enquiries
Prompt reply to my enquiries. Prompt tracked delivery right on time.
Thanks
June 29, 2023
Reply from Hoverboard Store
Thank you for your review and for highlighting our prompt reply to your enquiries. We value our customers' questions and concerns, and we make it a priority to respond to them quickly and efficiently. We are also glad to hear that our tracked delivery service was prompt and arrived right on time for you. Your satisfaction is our utmost priority, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing us and we look forward to serving you again soon.
Best regards
Chloe
Hoverboard Store
Ordered the hover board with the buggy…
Ordered the hover board with the buggy board. Absolutely fantastic from start to finish. Great company to deal with and will definitely recommend to all my friends. My little girl loves it.
Great deal great product and great people.
Thank u so much
June 24, 2023
Unprompted review
Reply from Hoverboard Store
Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience from start to finish with your order of the hover board and buggy board. We strive to provide exceptional products and service, and we're thrilled that you found our company to be great to deal with. It's fantastic to know that your little girl loves her new hover board. We appreciate your recommendation to your friends and your kind words about the deal, product, and our team. Thank you so much for choosing us and for taking the time to share your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best wishes to you and your family!
My little girl absolutley loves her…
My little girl absolutley loves her hover board kart. After reading some really negative reviews, I was quite nervous to order from this company. I was wrong!. I got the kart and hoverboard 2 days after I ordered it, like they say on the site. It works perfectly and my daughter is over the moon. She's played with it every night in the street and on the grass. It lasts about an hour on a full charge if on a road a little shorter if on grass and if the music is on perminantly it takes approx 10 minutes off the run time, then takes approx 2 hours to fully charge. I researched alot of other hoverboards, some through major toy retailers, and in the small print, they all noted half an hour constant play before the need to recharge, so I'm mega impressed with the board! The kart attachment instructions weren't the best as the pictures were tiny but It was quite simple to put together using common sense. The only 2 negative things I can say about the board it's self is 1) The rubber cover for the charge point wasn't very good quality and broke off within 2 uses (but we wont be using it in the wet anyway) and 2) for the blutooth to work you have to be within 2-3 metres of the board at all times. However, I remedied this by putting my old mobile phone in a little backpack for my daughter to wear while she's riding it, and it works fine. I would highly recommend this company and their products. I'm so happy I chose this company and not the highstreet toy shop as she's able to play longer, and it's a massive hit! You've made my daughter one happy little cool dude!!! Thanks so much!!!!
June 22, 2023
Reply from Hoverboard Store
Thank you so much for your amazing review! We are absolutely thrilled to hear that your little girl is loving her hoverboard kart and that it has exceeded your expectations.
At Hoverboard Store, we take pride in providing top-quality hoverboards and exceptional service to our customers. We understand that reading negative reviews can be worrisome, but we are delighted that we could prove those reviews wrong and deliver an outstanding experience for you.
We appreciate your feedback regarding the run time, charging duration, and performance of our hoverboard. It's fantastic to hear that it surpasses other options you considered. We take note of your comments about the rubber cover for the charge point and the Bluetooth range and will use them to further improve our hoverboards.
Your recommendation means the world to us! As a small business, we are dedicated to offering the best service possible, and knowing that we have made your daughter one happy little cool dude brings us immense joy!
If you ever need any assistance in the future, please don't hesitate to reach out. We are here to provide ongoing support and ensure your continued satisfaction.
Once again, thank you for choosing Hoverboard Store. Your review has truly made our day and inspires us to keep delivering exceptional products and experiences to our valued customers.
Best regards,
Chloe
Hoverboard Store
Very friendly and excellent customer…
Very friendly and excellent customer service. Quick delivery Really good product I will definitely recommend to everyone. Great value for money.
June 28, 2023
Unprompted review
Reply from Hoverboard Store
Thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with our friendly customer service, quick delivery, and found our product to be of great value. We truly appreciate your recommendation and support.
At Hoverboard Store, providing excellent customer service and offering high-quality products are our top priorities. We're dedicated to ensuring that every customer receives the best experience possible.
If you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We're here to help and ready to serve you and everyone else looking for top-notch hoverboards.
Thank you again for choosing Hoverboard Store. Your satisfaction means the world to us.
Best Regards
Chloe
Hoverboard Store
Great overall experience
Great overall experience, fast and reliable service, excellent customer service and most of all excellent quality products at reasonable prices.
June 21, 2023
Unprompted review
Reply from Hoverboard Store
Dear Parv,
Thank you so much for your amazing review! We're delighted to hear that you had a great overall experience with us. Providing fast and reliable service is a top priority for us, and we're glad that we could meet your expectations.
We take pride in offering excellent customer service, and it's wonderful to know that we were able to assist you effectively. Your satisfaction is our utmost priority, and we're always here to help with any inquiries or concerns you may have.
Moreover, we're thrilled that you found our products to be of excellent quality at reasonable prices. We strive to provide value for money and ensure that our customers receive products that meet their expectations.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and recommendation. If you need anything in the future, please don't hesitate to reach out. We're here to provide you with the same level of exceptional service.
excellent thank you very much spot on…
excellent thank you very much spot on little man very happy
June 18, 2023
Reply from Hoverboard Store
Thank you so much for your excellent review! We're thrilled to hear that your little man is very happy with his purchase. It's our goal to provide products that bring joy and excitement to our customers, and we're glad to have achieved that for your family.
Your satisfaction means a lot to us, and we're grateful for your kind words. We appreciate your support and hope that the product continues to bring lots of fun and enjoyment.
If you ever need any assistance or have any questions, please feel free to reach out to us. We're here to ensure that you have a positive experience with us.
Thank you again for choosing us and for taking the time to share your feedback. We truly appreciate it!
Best regards,
Chloe
Hoverboard Store
The hoverboard broke within 20 minutes…
The hoverboard broke within 20 minutes and I've tried to contact the store and had no reply. Numerous times. Even PayPal haven't had a response.
June 6, 2023
Reply from Hoverboard Store
Dear KD,
We apologise for the inconvenience you have experienced with your hoverboard and the lack of response from our store. We value your feedback and are committed to providing excellent customer service.
We have checked our records and unfortunately, we have not received any messages from you via email or our live chat on WhatsApp. We understand your frustration and would like to assist you with the issue you are facing.
To resolve this matter promptly, we kindly request that you send us your order details and a description of the issue to contact@hoverboardstore.co.uk. Our team will prioritize your request and work towards a satisfactory resolution.
We appreciate your understanding and apologize for any confusion caused. Our goal is to ensure your complete satisfaction with our products and services. We look forward to hearing from you soon.
Best regards,
Chloe
Hoverboard Store
Faulty hover board x2!…
Order a hoverboard and go cart package was delivered and didn't work, returned it to have another delivered and it didn't work again. Three weeks after ordering and finally got a refund. My son can now order a new one that works and enjoy his birthday present.
June 3, 2023
Reply from Hoverboard Store
We apologise for the inconvenience you experienced with our hoverboards. We take quality control seriously, and it's disheartening to hear that you received two "faulty" units. When you reported the issue, we promptly provided a pre-paid return label and sent you a replacement hoverboard that underwent thorough testing.
Upon receiving the returned items, we found that they were charging and in working condition. We understand this may be frustrating, as we are unable to determine the specific problem you encountered. Nonetheless, we appreciate your patience throughout the return process, and we issued a refund promptly.
We strive to provide the best products and service to our customers, and we regret that we were unable to meet your expectations. We understand your decision to explore alternative options, and we hope you find a hoverboard that meets your requirements. If you have any further concerns or questions, please don't hesitate to reach out.
Thank you for your feedback and giving us the opportunity to improve.
Best regards,
Chloe
Hoverboard Store
Outstanding service.
All parts ordered arrived exactly as discribed, well packaged and on time. Even managed to save on costs as one of parts was highly discounted!! I will not hesitate to The Hoverboard Store again and highly recommend their, simple to use, on line store.
June 10, 2023
Reply from Hoverboard Store
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that all the parts you ordered arrived as described, well packaged, and on time. It's great to know that you were able to save on costs with one of the parts being highly discounted.
We appreciate your kind words about our online store and are delighted to hear that you found it simple to use. Providing a seamless and user-friendly shopping experience is important to us, and we're glad it met your expectations.
We sincerely value your recommendation and look forward to serving you again in the future. If you ever need any assistance or have further inquiries, please don't hesitate to reach out to us. We're here to ensure your satisfaction and make your shopping experience a fantastic one.
Thank you once again for choosing The Hoverboard Store. We truly appreciate your support and trust in our products and services.
Best Regards,
Chloe
Hoverboard Store
Very good with fast delivery
June 5, 2023
Reply from Hoverboard Store
Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our fast delivery service. Ensuring prompt and efficient delivery is a top priority for us, and we're glad that we met your expectations.
We appreciate your support and are grateful for your kind words. If you ever have any questions or need assistance in the future, please feel free to reach out to us. We're here to provide excellent customer service and ensure your satisfaction.
Thank you once again for choosing us. We look forward to serving you again in the future.
Reply from Hoverboard Store
Thank you for your positive feedback! We're thrilled to hear that your daughter is happy with her hoverboard and that it's working great. It's always a joy to know that our products bring happiness to our customers.
We strive to provide the best possible experience, so if there's anything specific you feel we could improve upon, please let us know. We value your feedback and would love to understand how we can earn that coveted 5-star rating from you.
Once again, thank you for choosing us and for taking the time to share your experience. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help.
Best regards,
Chloe
Hoverboard Store
Great price and fast delivery
May 31, 2023
Reply from Hoverboard Store
Thank you for your wonderful review! We're thrilled to hear that you found our price to be great and that the delivery was fast. Providing excellent value and efficient service is always our goal.
We appreciate your feedback and are delighted that we could meet your expectations. If there's anything else we can do to enhance your experience or if you have any further questions, please feel free to reach out to us. We're here to assist you.
Thank you once again for choosing us and taking the time to share your positive experience. We look forward to serving you again in the future.
Best regards,
Chloe
Hoverboard Store
Fits exactly as you would expect just…
Fits exactly as you would expect just undo the nut on top of the wheel body take old out and put in new tighten up bobs your uncle etc etc
May 21, 2023
Reply from Hoverboard Store
Thank you for taking the time to leave a review and share your positive experience with our product. We're glad to hear that the item fit perfectly and that the replacement process was straightforward for you.
Your detailed explanation of how to replace the wheel will undoubtedly be helpful to other customers who may need to do the same. We appreciate your contribution in providing clear instructions.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help.
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