Howden Insurance Reviews 

71,869
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and knowledgeable, providing expert and professional advice. Many highlight the excellent customer service, appreciating the personal touch and the ability to speak directly with an agent, making interactions pleasant and efficient. Consumers also frequently report finding great prices and significant savings, with quotes often competitive or lower than alternatives. The process is described as quick, painless, and efficient, making arranging insurance straightforward and offering great value for money.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as exemplary,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Price

Customers had positive experiences with price, often finding competitive rates and significant savings on... See more

User experience

People report positive experiences with user experience, describing it as quick, painless, and easy, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into my local branch in Fareham as I prefer a face to face interaction to renew my car insurance. Staff always welcoming and helpful, checked out a few alternatives but all within a few pounds of... See more

Rated 5 out of 5 stars

The people I spoke with were great, friendly, knew the products well and found great prices. What I particularly liked was I didn’t feel pushed into making a decision and that in itself helped me mak... See more

Rated 5 out of 5 stars

My first time using an insurance broker suggested by friends. Found Howden Insurance via a Google search. Dealt with Joe who eased me through the process successfully finding new insurers for my hous... See more

Rated 5 out of 5 stars

Can't fault the customer service ! From my initial call to the two call backs afterwards checking how my break down recovery was going John was great. Especially as it all happened late Friday after... See more


Company details

  1. Insurance Broker

Written by the company

Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72K reviews

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4.8

All reviews

(71,869)

8,966 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service by Bethany Powell on…

Excellent service by Bethany Powell on annual travel policy. Great advice around travel insurance and sporting events and also trips planned that meant the cover was tailored to what I need right now and I also know options for the future also when it comes to additional cover. The service Howden provide when it comes to claims management is worth its weight in gold.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I don’t normally write reviews but I am very grateful for Emma for sorting out my insurance which was not a typical home & buildings cover.
She was very professional and committed in finding the right package that met all my needs
Thank you Emma for your time and effort, it’s much appreciated
Best wishes
Bally

August 4, 2026
Rated 5 out of 5 stars

Excellent customer service

Emma, the customer service assistant was great. She has been with the company many years and is expert and extremely helpful. I use Howdens because I know I can speak to a named person whenever I want to discuss my requirements.

August 4, 2026
Rated 5 out of 5 stars

Good and reliable advice

Good and reliable advice. No major swings in insurance costs from one year to another - just moderate, expected increases.
Clear emails and clearly marked full insurance details sent straight away on acceptance.

August 4, 2026
Rated 5 out of 5 stars

Fantastic Communication between offices…

Fantastic Communication between offices and myself. the quotation pre advice was spot on, i purchased the classic car insurance instantly, and as a result of Tom's service the remainder of our home fleet will be directed to Howden Insurance, which is a total of five vehicles.
Thanks again.
Andy

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Cant praise them enough .

Got fed up with the comparison sites there not the best by far. Friendly staff at Ipswich office and done there best to get me a better deal with the items that I wanted in my policy ,Ive been a fan of this company even when it was A-plan and have told my friends and family to get prices most have joined .
Cant praise them enough in these hard times .

August 5, 2026

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