Hoxton Gal Reviews 164

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the products to be of good quality, stylish, and well-made, with some appreciating the unique designs. The customer service is often described as quick, helpful, and professional, with agents effectively resolving issues and guiding customers through processes. However, some people were dissatisfied with the return policy and the response time from customer service. Several customers reported difficulties with returns, including issues with obtaining return labels, slow responses, and unhelpful interactions, particularly when purchasing through third-party marketplaces. There were also instances where customers received items that differed from their online descriptions or were of poor quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise items as stylish,... See more

Return policy

Reviewers highlight negative aspects of the return policy, expressing significant frustration. Many customers... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant frustration,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express significant disappointment,... See more

Response time

Clients share negative opinions on response times. Many customers report not receiving any response, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... See more

Company replied

Rated 5 out of 5 stars

I bought two items from Hoxton Gal through Debenhams. One was absolutely perfect—stylish, well-made, and true to size. Unfortunately, I had to return the second item due to sizing, and that’s where... See more

Rated 5 out of 5 stars

Very happy with product. A lovely quality but unfortunately did not work for colour with what we needed it to go with. Service was excellent and blouse arrived very quickly and response from customer... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience shopping with Hoxton Gal. The clothes I ordered were exactly as described – stylish, flattering and really good quality. What impressed me even more was their cust... See more


Company details

  1. Clothing Store

Written by the company

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Contact info

3.0

Average

TrustScore 3 out of 5

164 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing products!

Amazing products!! Came really quickly and you can tell that its very good quality 😍😍 100% recommended

February 19, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Poppy, This is lovely to read! Thank you for sharing your review with us and the community :) - Hoxton Gal Team

Rated 5 out of 5 stars

Amazing quality and service

The quality is amazing and so is the service they provide. 100% would recommend I am very satisfied

February 10, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Sel, Thanks so much! This is lovely to read! <3 - Hoxton Gal Team

Rated 5 out of 5 stars

Stylish & Chic

Great customer service and good quality

February 8, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Rachel, This is fantastic to read. Thank you for choosing us! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Bought 2 jumpers from here

Bought 2 jumpers from here. Excellent speed and best fit with my size. The quality of the fabric is amazing!
Will definitely buy again!

February 8, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Deniz, This so lovely to read. Happy future shoppings! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Beautiful designs

Beautiful designs, great quality, and excellent service. I recommend!

February 8, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Kris! Thank you for your kind review. We are so happy to hear that! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Wasn’t expecting this quality

Wasn’t expecting this quality, really recommended

February 8, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Ece, Thank you so much! We really do love to hear your feedback! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Amazing quality and feel

Amazing quality and feel. My order arrived very quickly. Thank you very much.

February 8, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Belde, Thanks so much! This is lovely to read! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Good quality, quick shipping!

Really nice selection of good quality clothes. I was also very happy with the efficiency of the shipping!

February 7, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Gulce, This is lovely to read! Thank you for sharing your review with us and the community :) - Hoxton Gal Team

Rated 5 out of 5 stars

Great quality and service

Great quality and service. Favorite items in my closet.

February 7, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Ruzmetova, This is so great to read, thanks so much for taking the time to leave a review! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Excellent service and lovely pieces

I recently purchased a few pieces from Hoxton Gal and I’m super happy with all of them! The quality is excellent and shipping was very fast. Somewhere I’ll definitely be purchasing again from with confidence 👍🏼

February 7, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Fidan, We are so pleased you are happy with your item! Happy future shoppings! :) - Hoxton Gal Team

Rated 5 out of 5 stars

I bought a couple of products from…

I bought a couple of products from Hoxtongal which is absolutely perfect.great quality and very kind custumer service.

February 7, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Gupse, We're glad to hear that you're happy with your purchase and our service. Happy Future Shoppings! :) - Hoxton Gal Team

Rated 4 out of 5 stars

Great customer service

Great customer service.
I have a couple of items which are great quality, however I returned a recent purchase as they didn't suit me. There was an issue with the refund which was corrected immediately with no hassle at all. Thank you

February 1, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Francesca, You can always ask for help from our Customer Service Team to find your size. Because we are always here to help you, if you need us! :) Happy Future Shoppings! - Hoxton Gal Team

Rated 4 out of 5 stars

The quality of the products is amazing…

The quality of the products is amazing however I couldn't find the right size for me -shame! Great customer service though, thank you HoxtonGal!

January 21, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Gokce, We are very glad that you were satisfied with our service. You can always ask for help from our Customer Experience Team to find the right size for yourself. Thank you for choosing us! :) - Hoxton Gal Team

Rated 5 out of 5 stars

Great experience all round

Great experience all round, loved the designs, quality and easy ordering & delivery of the clothes I bought. Will definitely be using again!

January 14, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Rebecca, Thanks so much! Happy future shopping! :) - Hoxton Gal Team

Rated 5 out of 5 stars

I absolutely love my Hoxtongal pieces

I absolutely love my Hoxtongal pieces, fit perfectly and delivery was superb! A great affordable brand with lots of fashionable items on offer xx

January 8, 2022
Unprompted review
Hoxton Gal logo

Reply from Hoxton Gal

Hi Caroline, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team

Rated 5 out of 5 stars

Good products

I'm very happy with the purchase from this company, really like the design and quality.

January 5, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Aleksandra, thank you so much! We really do love to hear your feedback! <3 - Hoxton Gal Team

Rated 5 out of 5 stars

Great company!

Thank you for your excellent products and attentive customer service.
I love the flow of the shirt as it goes from office to casual dress easily.

January 5, 2022
Unprompted review
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Reply from Hoxton Gal

Hi Yvonne, thank you for your lovely review! This is so nice to read! <3 - Hoxton Gal Team

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