Hewlett Packard Enterprise Reviews 32

Absolute garbage

The original Printer they sold me was faulty and the replacement they’ve sent me is also faulty and I’ve wasted over six hours with completely useless technical support and I’m now locked out of my HP account. Absolute garbage.

I was laid off and discriminated. The people from Aguadilla/San Juan Puerto Rico (peers), USA Massachusetts (product owner) and one dude from India (Manager), decided to ask me to lead an innovation project relating to AI. I accepted and started an interview process with the current subject matter expert, designed and developed a Cognitive AI Agentic system with Memory - Retrieval Augmented Generation, few shot learning and adaptive prompting engineering with Bayesian optimization for the memory system.

The short term memory was intended for SKUs, the long term memory was for document version evolution and a separate DB served for context. The data was word docx files, so the justification for the custom ETL was that LangChain does not process Docx and the data needed to be exactly as on the original document that had 4 channels of data containment: images, tables, text and other files (csv, xls, pdf, html, docx, etc). The potential of the project was huge, it could have automated many tasks of the team leading to faster dev time, less re-work before testing due file errors and in the future, overall automated testing for the specific process.

In addition to the entire custom AI architecture, a custom data engineering ETL with OCR (ML integration) pipeline was created and Industrial Engineering methods for process improvement was implemented to provide the analysis after meeting with the SME.... The whole project was cut off before reaching the implementation of AIOS for better managing the LLM and non LLM tasks for better efficiency, and before implementation on the cloud.

The manager from India admitted that the people of Puerto Rico, and that one product owner from Massachusetts, did not know anything about what I was doing, like not one single thing about AI/ML nor Data... at least this was the excuse, nevertheless, without ANYONE helping me, the manager had the audacity to push for me to deliver.

The team seemed like they did not wanted to learn from me, or even talk. Instead of replying my extensive communication via meetings, emails, team chats, or jira, they just decided to ignore me. Even in person, when I talked about the topic (in Puerto Rico), they quickly changed the subject. This is how people try to sabotage smart engineers. The experience that I walked away with was: Puerto Ricans apparently hate AI because they have an inferiority complex due to colonial insularism that ONLY allows them to shake tits, ass, vagina and penis to the lame Bad Bunny music.

The claim "There was no communication", was false and the PC can prove it. They wanted "education" yet no one asked nor talked. There was plenty of communication and information shared, they just ignored it. I was extremely underpaid for my role, so I would have been more underpaid in the case of providing education material to the site. They are still trying to find a replacement 3 months later and I guarantee it will be 1.5 - 3 times more expensive than me so the claim of cost reduction will blow up on their face. I assume someone with technical experience will look at the project and laugh, or cry, at the stupid decision of firing the subject matter expert that started this Industrial/Software/Data/ML/AI system after so many story points where invested. Keep this in mind when you read the bull shit of "work life balance" since it only applies to people that seduce others, not for actual engineers.

In conclusion, if you have the chance of working on HPE... just don't. If you need to due to economic reasons, DO NOT LEAD PROJECTS NOR GO THE EXTRA MILE IF PUERTO RICANS, PRODUCT OWNERS FROM MASSACHUSETTS OR MANAGERS FROM INDIAN ARE INVOLVED.

After we sold Storeonce to a customer who HPE had failed to sell anything to for years, after the devices went EOL they sold new Storeonce directly and completely ignored us. They eventually admitted to the dishonest act and promised to compensate in some way, which they have not done to date. Avoid by all means.

They started spamming me, and despite being instructed to desist many times - they ignore all requests to stop.
I will never buy from the as a result, and will not give a positive recommendation.

Having worked for them (briefly) 14 years+ ago they didn't remove my data, as per GDPR rules. They then got hacked and my personal data, DOB, NI, Address etc is now on the dark web for criminals to buy and try and steal my identity/get credit in my name.

What was worse is this happened June 2024 and they only opted to tell me in March 2025 meaning my credit was vulnerable for 9 months before I could put any mitigation steps in place.

They have offered a subscription for 1 year with a credit reference agent, but I know most banks and credit cards use them and 2 others, and 1 year isn't enough. I have expressed how stressful this has been for me, someone who is fastidious when it comes to data protection, even composting letters with my name and address on.

They seem to care little about the fact they have broken GDPR rules nor the fact they had been lapsed enough to allow hackers into their systems.

I'm waiting on the ICO to respond and getting no where with compensation.

If you worked for them, check they have removed your data.
If you buy from them, imagine if this is how they treat ex employees what will they do with your data? Is it safe? I certainly wouldn't trust it.

Hewlett Packard dissociate themselves from HPE (Or HP CDS) saying they're a different legal entity and nothing to do with them. I'd argue they're part of the same brand and if they're allowed to break GDPR rules then you have to give some cadence of association where the apple doesn't fall far from the tree.

I have been an Aruba customer for quite a long time but the decline as they are brought closer to HPE has been obvious and drastic. There is almost no point contacting TAC, they don't really know how to help you, they can't assist with issues that their own (poor) documentation falls short on, and there seems to be no communication within the company about new feature availability - the marketing teams are happy to promote something, but nobody on support is prepared to answer questions about it. Each support case after a few days ends up being something you want to close just to stop the chase emails from people who haven't read what you're saying.

This company is bad i mean very bad. they offered me a credit line of £40.000 with a 20% deposit for 20 laptops, Broady and Graham was the people who was dealing with this, after chasing me for days we paid them and now they turned around and said there is a investigation going on, tried chasing them we have been fully ignored, we've basically been robbed and there is no way to contact them, mobile phones are off and they ignore your emails

We have a simple invoice question, and we need to change the bank info. But they literally won't even respond now, contacting multiple people. It has been 2 weeks, and we will be lucky to get a response within 1-2 weeks typically. This is ridiculous.
Recently, their servers went through maintenance, and we can no longer view any of our contracts on the online portal! It's been months since that happened, and I still can't view them. The laptops we've leased from them are hit or miss. Some we've had for only a couple of years are completely crapping out on us, but are no longer covered under the support/ warranty plan. Even if they were, the support may or may not solve the issue after 1-2 weeks.
Between their scammy printers, faulty laptops, and terrible anti-consumer practices, my company will never buy or lease an HP product again so help me god; Steer clear of HP.

lack of support, unprofessional in responses

Impossible to get support or ask questions to engineers. Expensive products. Software with huge lack of support functions, and extremely bad support robot

I don't even know where to begin with this review. I very stupidly did not do my homework on HP as I just assumed they would have good products. I bought a laptop off them end of January 2023 which was delivered in February. The laptop is faulty and I had to sit on the phone line for two hours with them doing tests, these tests confirmed the laptop was faulty for which I have the screen shots. They picked it up, did nothing and returned it saying it was not faulty. The screen goes black with white lines and the keyboard does not work. I am now stuck with a £500 computer that does not work. They do not fall under any Ombudsman and stupid me for paying for it with Paypal balance so no help there. DO NOT BUY THEIR PRODUCTS. STEER CLEAR. THEY ARE SHOCKING QUALITY AND THEY JUST DO NOT CARE.

I am an HPE partner and I sell HPE products and services. I have sold servers to customers that I can no longer get driver or firmware updates to. This is completely unacceptable. Once the base warranty expired on these products if an uplift warranty was not added then HPE is withholding access to these updates and will not even provide an option to purchase them nor will HPE provide an option to add an extended warranty. It was not a condition of the sale for the customer to keep a current warranty on the product to be able to download drivers and firmware. These systems are being rendered unusable as a result and customers are getting highly agitated.

Someone made an unauthorized charge on my account and when I tried to call these people it’s like pointless because there is no billing department smh

The support is horrible! We have next Business Day SLA.

The first time, I went thru all the diag support recommended. It was determined the part is faulty. the part is suppose to ship next day. waited until almost end of business day, there's no email/nor phone call. I called the support & was told there was supply chain problem, and HPE wasn't able to ship the replacement part out. but they didn't even try to contact me. it was escalated up and the part arrived the next day.

Current case, I called in on Tueday, again this particular item has Next Business Day SLA. late in the day, guess what "supply chain problem". there's no ETA. checked again on Wednesday, "supply chain problem". What about the Next Business DAY SLA? "We have escalated the issue". Thursday, same problem. Friday, same problem. Where is my replacement part.

Not going to order HP product in the future!

And their service continues to suck. 4 times I've scheduled and rescheduled, only for them not to show up ever for a server repair. Talking to someone in India is not helpful. DON'T WASTE YOUR TIME AND MONEY ON AN HP PRODUCT! THEY DON'T GIVE A DAMN ABOUT YOU, UNLESS YOU ARE HUGE CORPORATE CLIENT!

All they care about is increasing their sales.Their products are not durable and efficient and on top of that they do not provide customer support the way they should be. Their Call centres Reps have the same verboyage and does not help with anything out of the box. Won't transfer calls to the concerned person. Lie on the call about things if they do not have knowledge about it. Misguide customers into useless things and formalities instead of providing support or solution. From this moment on, I am not gonna spend a single penny on HP products nor will i allow any person i know to spend anything on the worst company of the PCs in the world. HP does not deserve the name it carries. They focus on the sales and fail to provide support. Just because your company can fool someone once doesn't mean that person is gonna invest in your company again. KUDOS

THey used to make a great product, and backed it up with a great warranty, not anymore. Avoid this company like the plague. I have two printers which I have purchased in the last year. Both do not work. After complaining about the flaws (which HP kept hidden and still does today regarding their printing cartridges), said if I spend even more money, I can get a special deal on a better, newer printer, the Office pro 6978. That has all kinds of NEW problems too. Why our government is not doing anything to protect consumers is beyond me. DO NOT BUY HP, unless of course you like throwing your money away.

Bought a printer
a) Lasted < 1 year and was within warranty
b) When it went wrong HP decided to send it to repair rather than replace it. After 3 weeks still not printer
c) The aim of the warranty should be to make good as asap not deprive businesses of equipment for 3 weeks. 3 days would be acceptable 3 weeks not
d) rang again and again: no use. Still no printer.
The customer service is non exsitence and the warranty is useless since you don't get your equipment repaired or replaced/