Hpsmart Reviews 370

THEY BASICALLY EXTORT YOU AND CONTROL WHAT YOU DO WITH WHAT YOU PAY YOUR HARD EARNED MONEY ON!!! YOU GET CHARGED EVEN IF YOU DONT USE IT AND IF YOU CANCEL THEY WILL MAKE IT SO THAT YOU CANT USE THE INK YOU ALREADY PAID FOR!!

HP printers and HP smart you should avoid at all costs. Recently bought an HP 2800e printer. Can only set up using HP smart and WIFI connection. Upon attempting to connect via wifi, it states it cannot connect as the printer can only connect to a 2.4GHz connection and the current wifi is 5GHz. Well that is funny because I have just connected the exact same printer on the exact same network on my phone and also the WIFI network properties show that it is in fact a 2.4GHz connection. So the HP app thinks the wifi is 5GHz when it is actually 2.4GHz. I am 28 by the way and this printer and app are impossible to work with. God knows how older/elderly people are meant to deal with this.

For such a big company, HP smart app and usage is ridiculously hard to use and they hid where you need to cancel the account. Shame on them. Don't touch it with a barge poll, you have been warned!

the HP Smart App is a totally useless piece of garbage, and I'm being polite.
One day Desk Jet 2300 works fine, the next day nothing, simply can't print. The useless app tells me that my printer is no longer on their "approved" list - it's less than 2 years old.
No warning, nada from HP. Strongly suggest that HP fire their app developers. Stop trying to fix things that aren't broke.
Maybe give your users a choice if they want the new app or to stick with the old. But no, big daddy HP knows better - just another way to rob your pocket.
My HP Laptop will be garbaged along with any other HP product I have.
I live in an area where Wi-Fi is unreliable on a good day, and you expect me to use a printer that relies on a Wi-Fi connection. Stupid!
an EMP can't happen soon enough

HP Smart printer review.

I DO NOT RECOMMEND IT. It is really a scam!

I bought a HP smart printer last year 2023, I had to register for a subscription for the ink, I chose the option of 50 pages for 4.99e/month. I did not print much, less than 10 papers a month. Therefore for 1 year they only sent me the ink once. But every month I had to pay 5 euros for the ink, and they said the unprinted papers can be accumulated for later use. After one year, I do not want to pay every month because I did not use much, I canceled my subscription, and I could not printer anymore, even though the ink was still full. And all the unprinted papers were gone, and they still charge me. I canceled on 6.7.2024, the subscription was ended on 8.7.2024, and they still charged my credit card on 10.7.2024. It took me so much time as effort to get refund.
So to save your money and energy and time, NEVER BUY HP SMART PRINT!

Due to the uselessness of my HP printer thanks to this stupid app. I just wonder who people have moved over to. I will be going today to buy a new printer but always previously having bought HP I have no idea what to go for. This makes me sad and angry I have wasted my good money on a good printer that I can't use due to a rubbish app. I have to go to work in order to do my printing and then pay 10p per sheet its a ridiculous situation to be in. I can't tell you how many times this thing has let me down. It even decided to print something 6 hours after I asked it to recently. My daughter can print from her laptop but neither myself or my husband can. It won't speak to my phone either. I can't find a way to speak to a human being to ask for advice. Useless, useless, useless I just can't say it enough.

Probably a twenty year user of HP printers...

I don't know who decided for HP to create a Windows app to be the only way to use their devices. A shambles of a decision

I have used HP printers for a very long time and been happy with the product. In the years since they forced everyone to use the Windows app, I have had constant problems:

* Printer offline - constant (several reboots of PC and printer and resetting the wireless will sometimes fix. Often just have to wait and try another day)
* Printer works but scanner doesn't (see fix above)

I cannot understate how poor this product is and how poor and limited the options to get support when trying to use the products

Unfortunately the printer itself is good and will last a long time because my next printer will definitely not be a HP

Nick

How long does it take to load this app? I have been loading it for over 2 hours, and its still loading! ALL I WANT TO DO IS SCAN A DOCUMENT!! DAMN!! YO SHOULDN'T HAVE TO USE AN APP TO SCAN STUFF!

Just an awful app from an awful company. Where do I begin...today the issue was won't scan, won't tell me why, made me click on three different promotions just to tell me it won't do the most basic thing. It's awful.

I wish there was minus stars to give this software. From the date I have installed this, so many times I have had to waste so many hours to manage this stupid software. It either does not find the printers (when it is very much visible from print options of any other software), scanning will not work, it will logout without any cause or reason requiring me to login which will take ages with that "blue circle" forever circling, the ink level will be shown wrong, etc etc etc etc. And worst part, there is no way out for me to use the HP printer scanner other than this aboslute incredibly stupid software. In this time of AI and tech advancement, HP is still struggling with its basic "Print" software - which is mandatory!!!!!!!

This service saves me 70 to 100 dollars a yr. I do not worry about running out of ink I can not beat this service. If I printed more I would use copy paper service also. I have 2 cases of paper.

No stars. I have been dealing with this garbage HP Smart system for a year and a half now, and I nearly threw my printer out of the window last night. ALWAYS offline, according to the software. But it’s not! Stuck in a current loop of error messages that I can’t even click out of. Have to force quit constantly. I am SO so so sorry that I bought an HP printer with this godforsaken software.

So I opened my HP account and added on the paper plan. As soon as I received the paper it was such poor quality that I cancelled the paper plan.

To find out the next month I’d been charged for it. Which I then went through cancelling again.

After being charged another time I finally called them up after all the faf of the virtual assistant and trying to get through to an actual person.

They said they’ve cancelled it and I’m hoping that’s true but they refused to refund me even when I offered to send the paper back and said a manager was in a meeting and couldn’t leave any info for one to call me back.

The very first girl I talked to was lovely, the second girls English wasn’t very good and the third was rude as anything.

Not impressed at all.

I wish negative stars would be possible.
Worst piece of **** EVER. Everything requires login and Murphy's law will have the login expire at the worst possible time.
Nothing works as it should. Never had one interaction with this piece of **** that didn't cause stress and delays.
Worst software ever by a long shot and I should know because I write freaking software for a living and even my software doesn't suck as much as the app that goes along with it. Who wrote up the requirements for the app? An orangutang that uses an Epson, probably, and never had to use the software he helped write?
How is.this even sold to people?
Shame on you, HP. I've been with you guys since before the www. Go way. Shoo. Never again. Bah.

Do not buy a HP printer. I am off to buy a new one. Awful app. Awful printer and scanner

The worst software I have ever used in my life. Also if you're getting ready to cancel make sure you use all your ink because they will lock your machine. Absolute dirt bags.

For two months, I was charged an ink fee - I let them know my printer was not working during this time, and I bought a Canon in its place - they said they could see that four pages were used in May (it's now June 18th) and they have charged me twice since then. I let them know I tried printing on the HP in May, hence the four pages, but the pages were overprinted each time (4 pages). It's not a lot of cash they are charging ($7.41) as I don't use too many pages, but it's the principal and very frustrating to have such poor customer service despite communicating with them about this via email, etc.. Also, there is the distinct possibility they will charge me again - even though I let them know I no longer own that printer. I will warn all the folks I know to avoid their ink program. I was on this call for nearly 40 minutes while very annoying and awful music played in my ear. I was told several times they would not reimburse me but after 40 minutes and insisting they finally did. My time is worth more than this charge but its the principal of the thing.

Still spinning blue circle , asking for password and it didn't recognize it .
Just give us a simple software for checking ink level and to scan pages ....is this too much ?!

I’d give me phone experience less stars if I could. Rude tech. Very demeaning. Never again.

Such a waste of money - doesn’t work, half my prints were trying to get the printer to work, then I get billed extra because I’ve gone over my monthly allowance - rubbish. Don’t be sucked into the six month free ink - it doesn’t work like that, they block you being able to print