HRKGame Reviews 30,564

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding unbeatable deals on new releases and various games. Many people appreciate the quick delivery of keys, with some noting that keys arrived almost instantly after payment. The website is frequently described as user-friendly, clean, and easy to navigate, making the purchasing process smooth and transparent. However, some customers experienced issues with product functionality, receiving invalid or duplicated keys. A portion of people also expressed dissatisfaction with customer service, citing slow responses, unhelpful interactions, or difficulties with refund processes. There were also occasional concerns about security checks requiring personal identification for payment verification.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers report positive... See more

Price

Consumers generally express satisfaction with the pricing, often finding games at very cheap rates and good... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express dissatisfaction, calling it a... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report easy and fast transactions, with keys... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praise the quick and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price deal, however you have to verify with government id+last 4 digits of the card you want to pay with+a note with website name/date. Quite inconvenient had i known i would not have made the... See more

Company replied

Rated 4 out of 5 stars

HRK Game offers game keys of various platform at a very cheap rates because of the sales they put on games so its a very good thing to do for a site to grow more.I recently discover this gem of a site... See more

Company replied

Rated 4 out of 5 stars

Good website and is trustworthy from my experience. The key for me took a few minutes to load, so it wasn't exactly instant but I still got the key I bought in the end. If you find the best deal on th... See more

Company replied

Rated 5 out of 5 stars

Rarely do these reviews- but after a fraudulent experience with gameboost (they take your money, say the game was unavailable, then refund it, but REMOVE the sale listing and the game is full price!... See more

Company replied


Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.


Contact info

4.1

Great

TrustScore 4 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Seamless…

Made another purchase and as seamless as the first

December 23, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
We’re so grateful for your support! We hope to welcome you again whenever you need us .
Linda

Rated 5 out of 5 stars

The digital key worked perfect without…

The digital key worked perfect without any issues.

December 25, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thanks a lot for your kind words! It would be a pleasure to see you back with us again soon.

Kind regards
Mehrnoosh

Rated 1 out of 5 stars

Poor Experience and Unresponsive Customer Support

I purchased a Battlefield 6 EA activation key from this company using their crypto payment option. They mention that delivery could take 5-45 minutes if paying with cryptocurrency, but after 15 hours, I still hadn’t received my activation key. My order showed as "unpaid" on their website, despite receiving a payment confirmation from the gateway and seeing the transaction on Etherscan.

I contacted their support team multiple times via chat, email, and support ticket, but all I received was a generic automated response:
“We deeply apologize for the inconvenience. We are investigating this issue. Please wait, and we will get back to you soon.”

This was extremely frustrating, as I couldn’t get any clear updates or resolution. After over 24 hours, they finally provided an activation code, but it didn’t work. It showed as "already redeemed" when I tried to use it through the EA app. They asked me to provide screenshots and contact EA support, but the EA Origin app is no longer in use and has been replaced by the EA app. The instructions they provided were outdated, which only added to the confusion.

Overall, the experience was extremely disappointing. The company was quick to take my payment but failed to deliver the product in a timely manner and provided an unusable activation key. Their customer support is slow, unhelpful, and not responsive enough to resolve issues effectively.

I would not recommend this company based on my experience.

December 10, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #621821
Please have a look at it at your earliest convenience.

Best regards,
Emilia

Rated 5 out of 5 stars

Very good price

December 24, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

We’re so grateful for your support! We hope to welcome you again whenever you need us.

Kind regards,
Emilia

Rated 5 out of 5 stars

The experience was good

December 24, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

Thank you for the positive feedback! We are glad to hear that you had a good experience with us.

We look forward to serving you again!

Warm regards,

Mahshid

Rated 5 out of 5 stars

Very good

I never faced any problem

December 23, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Linda

Rated 3 out of 5 stars

Gave wrong key initially

I bought a split fiction key from them as a secret santa gift, but once gifted and redeemed yesterday it was invalid. The customer support response was slow and poor initially, with ridiculous suggestions trying to make me go to EA customer service, etc.. even though it was them who sold me the faulty key. It took them 3 days to sort this out, at which point they realised they not provide me with the full key- there was a letter missing at the end. The key now works but it was a headache to sort out and dealing with their customer support was frustrating.

December 22, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for sharing your feedback with us. I’ve passed your suggestions on to our technical team, and they will be working on addressing these issues as soon as possible. We truly appreciate you taking the time to help us improve!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

i recommend this site

i recommend this site! low prices and nice support. even helped me with missing few dollars.

December 22, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

Thank you so much for your recommendation! We are thrilled to hear that our support team could go the extra mile to assist you and that you're happy with our pricing.

We appreciate your kind words and look forward to your next visit!

Warm regards,

Mahshid

Rated 5 out of 5 stars

good price and good service

December 21, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

Thank you for the positive feedback! We are glad to hear that you are satisfied with both our pricing and the service provided.

We look forward to seeing you again soon!

Warm regards,

Mahshid

Rated 5 out of 5 stars

Three time I purchase this website

Three time I purchase this website.
Very nice and good.
I like it mashallah

December 22, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

Thank you so much for your continued trust and for choosing us for your third purchase! We are delighted to hear that you are happy with our service.

Mashallah, it is a pleasure to serve you, and we truly appreciate your kind words!

Warm regards,

Mahshid

Rated 1 out of 5 stars

Purchased a defective key

Purchased a defective key that produced an error saying it had been returned, please contact who gave you this. I contacted HRKgame.com who responded within 10 mins. It's now now 4 days later and no resolution, no key or refund. Only generic response saying they are dealing with my issue. I bought the Black Ops 7 key as it's on sale everywhere right now and the sale will end before I can purchase elsewhere. I had used HRKgame before without issue, but this is ridiculous. You are meant to be able to get a refund if reported within 24 hours and I responded within half an hour of the issue providing all requested information. Buyers beware of falling into the same trap.

December 16, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.

Kind regards,
Emilia

Rated 5 out of 5 stars

Fast keys, instant delivery, great prices! No issues!

I’ve been buying game keys from HRKGame for a while now, and I’ve always had a great experience. My most recent purchase was for Arc Raiders and once again everything went smoothly and quickly.
The moment I completed the payment, the key was delivered to my account in seconds. I redeemed it on Steam without any problems, and I’ve been enjoying the game ever since, no activation issues, no errors, just pure gaming.
What I really appreciate about HRKGame is how reliable and straightforward they are. The prices are consistently among the best on the market, the website is clean and easy to use and the whole process feels safe and transparent. There are no hidden fees when you buy directly (even if you use the HRK wallet for convenience, it doesn’t add extra costs to the game price).
In short, they do an outstanding job at:

• Delivering keys instantly (literally seconds after payment).

• Offering very competitive prices.

• Providing 100% working and legitimate keys (Arc Raiders activated flawlessly).

• Keeping everything simple, clear and trustworthy.

I’ll definitely keep coming back whenever I need a good deal on a game key. Highly recommended!

December 19, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello there,

Thank you for being a loyal customer and for your detailed feedback!

We are thrilled to hear that Arc Raiders activated perfectly and that you continue to enjoy our instant delivery and competitive prices. Your trust in our service means a lot to us, and we are committed to keeping the process simple and transparent for your future purchases.

Enjoy your gaming!

Warm regards,

Mahshid

Rated 5 out of 5 stars

thanks key is good

December 19, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
Linda

Rated 5 out of 5 stars

was easy and fast

December 19, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello ,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Linda

Rated 1 out of 5 stars

Avoid – Endless "support" loop with no resolution

Avoid – Endless "support" loop with no resolution. I purchased a game key that arrived invalid/non-functional. I contacted support immediately, but instead of a refund or replacement, I’ve been asked for endless screenshots over and over again. It feels like a stalling tactic to avoid fixing the issue. Do not buy from here unless you want to waste your time and money.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Functional site

Functional site, easy payment, quick delivery.

December 17, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Linda

Rated 5 out of 5 stars

Legit with awesome discounts

This is literally my go to website whenever I wanna buy any game. I first search on hrk, and most of the time they have a really good discount.
I use my credit card for payments and never had any issues. Haven't tried other payment methods.

December 14, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,

Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!

Kind regards
Mehrnoosh

Rated 5 out of 5 stars

Very fast and safe

December 14, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Linda

Rated 5 out of 5 stars

Everything works

December 13, 2025
Unprompted review
HRKGame logo

Reply from HRKGame

Hello,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
Kind regards ,
Linda

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