Home Repair Network Limited Reviews 

We had a really good experience with HRNL and Nathan dealt with the repairs to our flat in a very efficient and effective manner. A great company to deal with, we were kept well informed and and queries were answered quickly. Very easy for us to recommend them

I had storm damage in December 2024. I had never dealt with this type of damage before, and really was at a loss. Carolyn, of the team, has been an absolute brick, in talking me through this stressful time, in a positive, polite and professional manner. I personally found it easier to keep in touch with one person for continuity but found all members to be helpful. My sincere thanks Carolyn.

Emily Ford was a amazing customer service stuff.Helpful polite ,time spending for finding a document which i had lost .She was amazingly helpful

Thank you HRNL for sorting roof repairs and extensive water damage to my home caused by wild storms in January. It seemed a long time before repairs were started but can understand when I now realise the planning that had to be done to make sure that everything went like clockwork from furniture being taken away and returned a month later. Work now completed and am very happy with results.
I feel I have to mention that any phone calls I had occasion to make were answered immediately or was returned very shortly. This meant a lot to me so thank you Richard, Jenna and all those friendly people in AIM and Belfor.

Excellent service from HRNL following damage to our roof during the recent storm,
It was easy to contact them and Carolyn who dealt with us was friendly and helpful appointing quickly a surveyor and local roofer to fix the problem.

We have had quite a stressful time with the situation at our home and damaged caused by a leak. Initially it seems like the surveyor who came out and did our initial assessment ,didn’t write up fully the problem which was concerning . Fortunately Ellie Stone listened thoroughly to our situation and once we provided more details and a builders report , the situation was resolved fairly quickly we were able to get the help that we really needed . I appreciate the company’s flexibility to re listen to our situation and not shut down the conversation.
So we are very grateful to Ellie for her patience and taking time to really understand the complexity of the situation and also for her politeness and kind manner .

Just like to say thank you to this company for sorting out my water damage claim so quickly lovely surveyor man Richard ?came to my property could clearly the problem he gave me to options
I spoke to a lady in their office Diane smith
Who sorted everything out for me was a pleasure to speak to her on the phone so helpful she is an asset to your company
So thank you to home repair network

Really positive engagement with Gemma. Whilst the claim has taken some time to resolve, Gemma has been great in keeping me updated throughout and explaining next steps etc which has been reassuring!

Very fast in processing and clear and friendly communications. Thanks

excellent service, prompt responses, polite team and could not have done more to help in what was a very stressful time.

John contacted me very quickly after my initial claim and was such a lovely person to speak to. He made everything clear and even helped me understand the cause of the damage to my window. The prompt responses and excellent customer service is everything you want and need when dealing with an issue. Thank you very much

Quick. Courteous. Efficient

Had a clear explanation of the reason for the amount reimbursed

Lack of contact and customer care 2 pensioners nearly 4 months of disruption and did our own work in the end. Well out of pocket.

My mother who is 84 and in poor health had significant water & rot damage in her bathroom. As a result she had to move out of her property for 3 weeks.
During this period Ami from HRN was very supportive, responding quickly in ensuring repairs could be undertaken asap. She was very understanding of the difficult circumstances my mum found herself in and her help was greatly appreciated.

Fantastic service from start to finish, John Arundale is a credit to this company..Thank you

John responded within the hour and got the claim reviewed and processed that morning. Professional, clear and timely communication and excellent service from start to finish.

Fantastic service from start to finish. My storm damage claim was referred by Direct Line to Home Repair Network Ltd. Within hours I received a telephone call from Cheryl to gain further information. She was friendly and efficient and explained what would happen next. My claim was then passed to John Arundale who was extremely professional and helpful. Communication was excellent and John responded very promptly to queries I had. I received a settlement figure within 24 hours of the storm damage occurring and payment received from Direct Line soon after. Many thanks for providing such a professional and prompt service.

Dealt with our insurance claim quickly and professionally. Great service all round

I was really impressed with John who contacted me after we had our first break in after 34 years. Not only did he show empathy but put our minds at rest that it would all be sorted. He gave us clear understanding of the process and replied to any questions we had. It's been an awful week but John and all the staff have been absolutely brilliant. Thank you so much regards Richard and Linda