HSA Bank Reviews 74

They (supposedly) sent out a new HSA debit card. Never received it. They turned off my old card (which was not expired). When I called in September, they said they would turn off the card I never received, and issue a new one. Three weeks later, I still had no card. Called back - turns out they never turned off the card they sent that I never received, AND never sent me a new card. So I asked them to send it again, and they said it would arrive by Oct. 24. I called today, now they say the card was sent Oct. 11 and will *probably* arrive by Oct. 30. I've been without an HSA debit card now for two months. They never should have turned off my original card in the first place, because it WASN'T EXPIRED. Stuck with them through my job, but I would NEVER open an account with this bank on my own. Customer service seems to take pleasure in your distress. Horrible bank.

If I can rate 0 , I will. Very bad and terrible experience and service with HSA bank claim, spent lots of time ad effort for $450 reimbursement, still does not work. Each time I call different agent just provide different answers, so confusing, misleading, and finally they tell me you can not claim since due date is over. I gave up, but I post here to warn other clients that be careful to choose HSA bank.

My utter dissatisfaction with the support I have received while attempting to close my HSA account. Over multiple attempts, I have had to make numerous calls, and each time, the information provided by your agents has been incomplete, inconsistent, or unclear.

The agents are incompetent as well as they speak rudely.

Despite my efforts to follow the instructions given, the account closure process has not been completed efficiently, causing unnecessary frustration and wasted time.

They denied a claim from my eye doctor. I submitted the receipt and they said it was fine. Several months later they required it for the SAME CLAIM! Wait time of 2+ hours on the phone and the online chat was extraordinarily unhelpful. In 20+ years of having FAS/HSA accounts I have never had a medical claim from a legitimate medical provider be questioned. Name of the doctor’s company even says “Eye care” in the name. I’m going to ask my HR company if there are any other options to use.

HSABank deactivated my VISA debit card before their replacement MasterCard card arrived. I did not request the change. My current card does not expire until 12/27. HSABank customer service is aware that the new card is still in transit but did nothing to reactivate my current card until the new one arrives. Terrible customer service.

Dear HSA Bank, The app stopped working but you did not let me know that. Instead you just let me waste your time figuring it out. After trying several times over the last two days to reset passwords etc I called the 'help' line only to finally be told the app is down and I'll have to wait 2-3 more hours to try and reset again. I hope you are actively trying to do better.

They created two accounts under my number so double the fees that are depleting the account when there should have been a high enough balance with no fees at all.

My profile information is incorrect - phone number, email, etc. - and the tech is so outdated that after TWO HOURS total on the phone, they literally cannot even update my profile!!!

One account is mysteriously locked, so I cannot even invest my funds.

The accounts were supposed to be merged two weeks ago and there is nothing in the system that indicates a merger has occurred.

The customer service people are nice but the bank itself and the tech are literally non-functional. They are stealing my money in fees and lost investments and I'm transferring everything to fidelity ASAP.

If I could give 0 stars, I would. The receipt upload interface is the worst. Sadly, I have 2 accounts with them, and I can't even combine them to reduce the headache. THE WORST!

bad service and multiple calls to resolve a issue.

I have provided HSA Bank with the routing number for my other bank and proved that it is a valid bank, verified by the Federal Reserve. Regardless of the multiple requests, they still claim that the routing number is invalid and refuse to add it to their system. Pacific West Bank - Routing number 123207049.

HSA Bank has known issues with double pending transactions, that do not show in your account, but reduce your available funds. No help to get this resolved with bills due and balance not high enough in the account. Use anyone else but them.

This is the worst financial institution that I had ever encountered and there are bad ones out there. They trained their employees to denied as much as possible doing the "impossible" to not pay to insurers they take advantage of seniors and from everybody and they get away with it! They do not answer the phone and never return calls no emails they just are there to take your money and that is it!

This is a huge scam. Avoid this business like a plague

I have been trying to transfer my hsa brokerage account (linked to HSA bank) to a different HSA platform other than the worst HSA bank.
I have submitted the correct paperwork and they refuse to "unblock and release" the brokerage. They want me to liquidate a fully invested brokerage account (during the most volatile markets ever) and potentially miss out on best days. so they can send a check to the new HSA platform. Not acceptable!! The "support team " are clueless to what i am trying to accomplish and the emails are returned "please call for assistance security purposes".

HSA bank is terrible!
Do not use for your HSA account!
Don’t speak English and lousy customer service!!!!

Absolutely the WORST financial experience ever. Do Not trust your HSA to them. I have been trying unsuccessfully for 3-1/2 months to transfer my funds to a different HSA custodian. They will not execute the transfer despite attempting to resolve the issues with at least 5 different agents. Each time it is reviewed and I am told that everything looks to be in order, but each time it is the same story in the end.

HSA Bank is very poor communicators, took 3 different individuals to get my HSA transferred out. Then they forget to send the final $3.75 to my new custodian and instead send it to me in my name. Completely WRONGS. They don't know what they are doing.

I submitted a transfer request back in December to roll over my HSA funds to my new employer's provider after changing jobs. Simple, right? Not with HSA Bank. Here we are in JUNE, and the funds are still missing in action.

After the initial transfer failed to show up, I followed up in March. I was told a stop order would be placed on the first check and a new one would be sent. Great. Except nothing ever arrived at my new provider.

Every time I call, customer service gives me the same robotic reassurance: "We've taken care of it." But it's clearly lip service. They're either completely incompetent, or they just don't care. Neither is acceptable when it comes to people's health savings accounts.

This isn't some petty billing error--it's thousands of dollars sitting in limbo, and no one at HSA Bank seems willing or able to take actual responsibility. I've had to chase them down repeatedly, and still have nothing to show for it.

Avoid HSA Bank at all costs. Their customer service is useless, their processes are broken, and they clearly have no urgency when it comes to handling your money. I've had it.

Company has zero regards for their employees lives so don't expect anything extra when it comes to customer service. Customer service representatives have an incredibly stressful job and their employers are aware of that unfortunately, this bank doesn't care and chooses to force their agents to change their entire lives to fit their needs only. I don't want my money or anyone else's in the hands of corporate bullies and you shouldn't either. If they treat their own employees with utter disregaurd where is the incentive for the employees to treat customers well? There is none. So, do you want to bank where the employees are treated like property and have no reason to do anything more than the least expected of them? If so then HSA Bank is for you. Bottom line if you bank with HSA a division of Webster Bank know this, they don't care about their employees so their employees have zero reason to anything more than the bare minimum.

Stupid fees, the worst website to navigate, extremely difficult to access YOUR money. Wish I had never gone with them. I set up an HSA at Fidelity and it was 1000x easier to deal with. Do NOT use HSA Bank