Home Storage & Living Reviews 331

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

The teal sofa did not even match the photo . It was of poor quality and has missing parts. I cannot even contact them directly their portal is down. I will have to contact My deal on week day to sort... See more

Rated 3 out of 5 stars

I expected better quality room screens for the money I paid. An on line store has minimum overheads and there is an expectation that you will get value for money. No so in this case, the screens we... See more

Company replied

Rated 3 out of 5 stars

The baskets aren't as solid as I expected, they really needed a firmer base.

Company details

  1. Furniture Store

About Home Storage & Living

Information provided by various external sources

Home Storage & Living

Home Storage & Living

Welcome to Home Storage and Living. Specialising in room divider screens and home storage baskets for the home and office.

We have a number of styles available from our Shoji and Woven Room Divider range, along with a selection of home storage basket designs.

View a range of our Products and Services below:


Contact info

2.4

Poor

TrustScore 2.5 out of 5

331 reviews

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Rated 5 out of 5 stars

Happy with service and product

Very quick delivery and screen was just as described.

December 9, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Peta,

Thanks very much for your review. I'm glad to hear you are happy with your new room divider and you had a good experience with delivery of your order.
If we can assist further in future please feel free to reach out any time and we would be more than happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Very prompt delivery and product…

Very prompt delivery and product excellent quality

December 8, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Meg,

Thanks very much for your feedback. We always like hearing from our customers and we hope you enjoy your new storage basket order.

If we can assist with anything further at all in future please feel free to reach out any time and our team are always happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service and an extremely speedy & efficient delivery of my order.

December 7, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Dee,

Thanks again for your feedback and it is great to hear that you are happy with your follow up purchase.
If we can assist at all again in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

The service is exceptional

The service is exceptional! We could not believe how quickly the product reached us, and will be buying from home storage and living in the future. The company got back to us immediately and shipped out order the next day. We recieved it within 4 days. Unbelievable! Our hats off to you all!

December 5, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Joseph,
Thanks very much for your feedback.

We always appreciate hearing from our customers and it's great to hear you had such a good experience with our store and delivery of your recent order.
We really appreciate your feedback and I will be sure to pass this onto our team.

If we can assist at all in future please feel free to contact any time and we would be more than happy to help.
Thanks again,
Home Storage & Living

Rated 3 out of 5 stars

Disappointed with baskets

Disappointed with baskets - flimsy - service good

November 21, 2019
Unprompted review
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Reply from Home Storage & Living

Hi Laurel,

Thanks very much for your review and I'm very sorry to hear you weren't overly satisfied with your recent storage basket purchase.
We always appreciate hearing from our customers and their experiences with our store so as we can rectify this in future. If we can assist further with your recent purchase at all please feel free to reach out any time and our team would be happy to help.

Again I'm sorry our team weren't able to give you the best experience on this occasion, however if we can assist in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Always receive my delivery in time

Good service good delivery time just wish you had more stock

November 17, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Sue,
Thanks very much for your review.

I'm glad to hear you like your new storage baskets and you had a good experience with delivery of your order.
Unfortunately at the time of purchase some of our storage basket designs were low in stock, however we are constantly receiving new stock and items in store - if we can assist with any further items or information in future please feel free to reach out to the team any time.

Thanks again,
Home Storage & Living

Rated 3 out of 5 stars

Overpriced and underwhelmed

I expected better quality room screens for the money I paid.
An on line store has minimum overheads and there is an expectation that you will get value for money. No so in this case, the screens were okay, but definitely not worth the money that I paid.
In contrast to this experience, I bought a Westinghouse fridge from ‘Appliances on Line’ which was delivered on time in excellent condition at a cost which was significantly lower than the retail store price.
I do not feel that I got value for money from Home Storage & Living.

November 13, 2019
Unprompted review
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Reply from Home Storage & Living

Hi Emma,

Thanks very much for leaving us your feedback and I'm very sorry to hear you didn't have the best overall experience with your order.
While we do rely heavily on delivery services to make accurate and timely deliveries on our behalf once dispatched from our store, we always appreciate hearing from our customers on how this process can be improved further and their experiences with this service.

Again thank you for your helpful feedback, and if we can assist further at all with your order or in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Super helpful. Quick delivery. Can't fault them

November 9, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Anne,
Thanks for leaving us your review.

It's great to hear you had a good experience with our store and we hope you enjoy your new Sea Grass Storage Baskets.
If there is anything further at all we can do to help please feel free to contact any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Very prompt response

Very prompt response. Item was as described and received in good condition. Delivery to Melbourne was excellent.

November 6, 2019
Unprompted review
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Reply from Home Storage & Living

Hi Maurice,
Thanks for your feedback.

I'm glad to hear you like your new Room Divider and you had a good experience with delivery of your order.
If we can assist further in future please feel free to reach out any time and I would be happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Canvas screen

It's a lovely screen. Very light and easy to move. Excellent service. Delivered the next day.

November 5, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Robyn,
Thanks very much for your recent review.

I'm glad to hear you like our new range of Canvas Room Dividers and you had a good experience with delivery of your new order.
If we can assist further in future please feel free to reach out to our team any time and we are happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Great product

Great product, thank you and shipping was quick too

November 1, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Elaine,
Thanks very much for reviewing your recent purchase.

I'm glad to hear you are happy with your recent room divider purchase and you experienced smooth delivery with your order.
We always enjoy hearing from our customers and if we can help further in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

thanks!

great quality, good price, super quick delivery thanks

November 1, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Claudia,
Thanks for your feedback.

We hope you enjoy your new Seagrass Storage Baskets and I'm glad to hear you experienced smooth delivery of your recent order.
If we can assist in future please feel free to reach out to our team any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Great service, great product

Placed order and it arrived 2 days later. Impressed with the product also. Thanks

October 31, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Annette,
Thanks very much for your recent review.

I'm glad to hear you had a good experience with delivery of your recent order and we hope you enjoy your new Linear Storage Basket.
Thanks again for your feedback and if we can assist further at all please feel free to contact any time.

Home Storage & Living

Rated 5 out of 5 stars

I LOVE buying from this company

I LOVE buying from this company. They are polite, prompt and extremely helpful.

October 22, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Valerie,
Thanks very much for your review.

I'm glad to hear our team have been able to help with your previous orders and we hope you enjoy your new storage baskets.
If we can assist further in future please feel free to reach out any time and our team are always happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Absolutely the best service ever.

Absolutely the best service ever.
Ordered one day, received the next.
Beautiful quality product.
Generous first order discount.
What more can I say?

October 21, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Ann,
Thanks very much for your review.

It's great to hear you had such a good experience with our store and delivery of your recent order.
We always appreciate hearing from our customers and their experiences with our store.
We'll be sure to pass this feedback onto our team, and if we can assist in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Very good service

Very good service - timely delivery and product is excellent

October 20, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Jo,
Thanks very much for your feedback.

It is great to hear you had a good experience with your order delivery and you like your new room divider item.
If you need anything further in future please feel free to reach out to our team any time and we are happy to help.

Thanks again,
Home Storage & Living

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick, and item was exactly what I wanted. I do need another black privacy screen, they were going to contact their supplier & let me know where I could purchase another one, but haven't heard back.

October 12, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Christine,
Thanks very much for your review.

It's great to hear you like your new Shutter Room Divider from our range.
Unfortunately we currently don't have further stock of this range however our team will be sure to reach out if further stock becomes available in future.

Thanks again for your review and if we can assist further please feel free to get in contact any time.
Home Storage & Living

Rated 5 out of 5 stars

nice and beautiful

October 4, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Yuan,
Thanks for your review.

We really hope you like your new room divider and if we can assist further at all please feel free to get in contact any time.

Thanks again for your feedback.
Home Storage & Living

Rated 5 out of 5 stars

Quick delivery

Quick delivery, goods as described. Excellent, thanks

September 24, 2019
Unprompted review
Home Storage & Living logo

Reply from Home Storage & Living

Hi Tom,
Thanks very much for leaving us your feedback.

I'm glad to hear you had a good experience with delivery of your order and you're happy with your new Room Divider.
We always appreciate hearing from our customers and if we can assist further in future please feel free to reach out any time.

Thanks again,
Home Storage & Living

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