HS Direct Reviews 751

Excellent support, consistently assisting with emails and phone calls. Always accessible, friendly, and very helpful.

Initially looked at other documents online but many were Americanised which was frustrating and would take too much adjusting. HS Direct document was perfect, flew through it and the guidance written in was very helpful. The company followed through with a courtesy call from Leo to ensure I was happy with the document and could downloaded easily. A non pressure call just very pleasant. All in all a great experience and will use again if I need further documentation.

Appaling service from HS direct, we've been a customer for over 12 months and recently signed up for a further 3 years.
Since signing up for a further 3 years, several parts of the system no longer function correctly, unable to edit contracts and reissue to employees. We first raised the issue in March and still don't have a solution 2 months later.

Easy to work with, excellent help and support provided. Chloe Wainwright was a pleasure to work with, always prompt responses, very accommodating and understanding.

Always find HS Direct and Daniel Moore very resourceful in any of our queries with a quick turn around where possible. Satisfied with service we receive.

Started using HS Direct and from the start Nick Daley was on the ball, he gave a brief run through on how the system worked and followed up with a video on how to proceed through the steps. He was always on the end of the phone/email whenever i needed some extra guidance. Couldn't fault Nick with his customer service.

Brilliant, thank you so much Leo Marley!

Fine service from HS Direct. Always easy to speak to someone, and any questions are always answered promptly and efficiently. I took over the H+S role after a colleague had left, and Gary guided me through the process very smoothly. Tyrone has been a legend when we were looking to add another layer to our subscription. Wouldn't hesitate to recommend HS Direct.

I received an an excellent service and I couldn't have easily progressed without the support and also content/materials. I would like to give a shout out for Leo Marley who manages our account and Armands Lubiks, who held our hand through Construction Line Gold verification process. Great work guys and much appreciated.

Usually really good - But I just downloaded some documents and realised it was not what I was requiring, so I emailed and explained my mistake. Some guy, who I can only call 'Mr Patronising' called me up and then tried to mansplain the error of my ways in such a patronising manner. What an ass! He really got my goat!!!!!

Swift direct contact asking the correct questions with offers of help available.

We have used HS Direct for many years and once again Preeti Charan has been invaluable in supporting us with our accreditation renewals. Would thoroughly recommend. 5*.

Preeti Charan has been very supportive and patient assisting us to gain our accreditations again this year. The process would be more painful without her support.

Would leave 0 stars if i could. Took renewal money for a service never provided, was never contacted or agreed to a renewal and 1.4K has been taken from my account and apparently ‘nothing they can do’
Absolutely ridiculous company, taking from small businesses. DO NOT USE THIS COMPANY!!!!!!!!!!!

We were very impressed by the service of the team. So straight forward from the word go. Communication is key at a time like needing SMAS and the communication was above exceptional. Great work and I will definatly be putting this company forward to anyone who asks. Thank you

Daniel Moore at HS Direct provided excellent support for our health and safety needs. He's knowledgeable, responsive, and made a real difference.

Such an easy process, lady I dealt with was amazing!

Marc was brilliant and explained everything with ease.