Edit: They responded to my request to return the day I posted here and the refund was processed, so trustworthy. Just hard to connect with. Hi I wanted to order directly from the HSIA website to p... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Delivery was swift. However, the company response is awful. Since receiving my order, I’ve attempted several times to initiate a refund as the bras don’t fit properly. Per their online instructions,... See more
Company replied
The designs of these bras are beautiful and checkout was very easy. Delivery was very quick and on time. Packaging was great. Thea bras fit very well especially the cup. The band around the bodice is... See more
Company replied
UPDATE: After two weeks of trying to contact them and then leaving this review, they immediately refunded my money! I will definitely order from them again, but try to make sure it’s nothing I plan... See more
Company replied
Company details
About HSIA
Written by the company
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Our promise to you
Written by the company
- We're committed to our customers!
- We have a longstanding commitment to treat all customers with respect, support, and kindness
Free Returns & Exchanges
24/7 Live Chat Support
Free Shipping With Orders Over $50
Contact info
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
Extra 20% SALE
4.1
Great
288 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very impressed with the customer…
I was very impressed with the customer service. When the first bra didn’t fit they sent me another of a different size. The bra itself is well fitting and supportive which is what I was looking for. It also has a minimizing effect which is also what I wanted.
October 16, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Nice pretty bras
I like the bras I got very much. I used the website fitting tool and it said I was 34C, which I thought was too small, but I trusted the tool. It was wrong about me, and I should have known better because I'm 36C and I also have grown into a 36D. I had to ask for replacements. Dealing with customer service was a little strange, I had a little difficulty finding them, but once I did, they got right on it, and immediately sent me replacements that I'm happy with.
October 13, 2025
Unprompted review
Reply from HSIA
Dear Valued Customer,
Please accept our sincere apologies for the delayed response you experienced.
During the period you contacted us, our Hong Kong team was on an 8-day National Day holiday, while our Philippine support staff were affected by a typhoon and working from home with limited capacity. These combined factors resulted in reduced staffing levels and slower response times.
We truly appreciate your patience and understanding, and we're delighted to hear that you've found your perfect fit with us!
As a token of our gratitude for your patience and as a valued exchange customer, we've sent a special gift offer directly to your email. Please check both your inbox and spam folder for this exclusive surprise.
Thank you for choosing HSIA and for giving us the opportunity to serve you.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
Warm regards,
The HSIA Customer Service Team
Very good customer service & products
I ordered a bra that was not exactly what I was looking for and wanted to exchange. HSIA customer service was amazing in the exchange process and even sent me links to specific bras that would be perfect for me based on what I was looking for. I recommend HSIA products!!
September 26, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
They had my size in many colors
They had my size in many colors, the site was easy to navigate and great overall experience.
May 8, 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
pros and cons
I got my stuff fast, and for cheap. They cater to the larger bra sizes. I think the only real issue they need to work on is their exchange process, more specifically there email response time as it had taken them over a week to reply. Other than that they were understanding and willing to help with any problems
October 3, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Super super helpful staff
Super super helpful staff, detailed and friendly!!
September 28, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
I have not received my order and have…
I have not received my order and have reached out several times with no success. I paid for my merchandise a month or more ago. The company has poor business tactics and I will continue to leave a negative review until my issue is resolved .
October 9, 2025
Unprompted review
Reply from HSIA
Dear Customer,
Updated October 27
Please accept our apologies for the interruption.
This is a follow-up from the HSIA Intimates Customer Service team regarding your September order HSIA11372990.
As you may recall, due to an issue with our USPS account that caused the original package to be undeliverable, we promptly re-shipped your order for you. To ensure a safer delivery, we sent it in two separate packages.
According to the latest tracking information, both replacement packages now show as "Delivered".
Package 1: 9212490217016400121477 - Delivered on October 16
Package 2: 4PX3002098711674CN - Delivered on October 21
Could you please kindly confirm if you have received both parcels safely?
Your feedback is crucial to us, as it will help us close this case and ensure you are fully satisfied.
If you have not received them, or if there is anything else we can assist you with, please let us know immediately.
Thank you so much for your patience and cooperation.
_____________________________________________________________________________________
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on October 8th and October 11th at for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Never Again
I ordered a bra on 14th September and on the 19th, USPS notified me that Hsia hasn't paid for the postage and they wouldn't be able to deliver. Once they responded - 5 days later - Hsia blamed an update at USPS, but I know my postal carrier, and that doesn't appear to have been true. Hsia offered to re-send the bra, and 14 days later, it's out for delivery. From order to delivery, it's been almost a month.
They shifted blame, were so slow to respond I nearly reported them for fraud, and then showed no urgency whatsoever to correct the problem. This was both my first and last order.
September 14, 2025
Unprompted review
Reply from HSIA
Dear Customer,
Thank you for reaching out to us.
To help us quickly locate your order and address your concerns, could you please provide the following information:
Order Details:
Website where you placed the order
Order number
Recipient's full name
Tip: You can find these details in your email confirmation. Alternatively, you may provide this information by updating your Trustpilot review or by clicking the link we previously sent you via Trustpilot.
Previous Communication:
Have you previously contacted our customer service team at service@hsialife.com? If so, please share the email address you used, and we can provide you with documented evidence of our correspondence with USPS regarding this shipping issue.
We understand your frustration regarding the recent shipping irregularities. Please note that this issue was caused by a technical error during USPS's internal system update, which incorrectly flagged valid shipping labels. This was not a merchant issue, and no additional postage fees were charged by us – your original order included full shipping costs.
We want to assure you that USPS has confirmed all packages shipped since September 19th are tracking normally, and no extra postage is required.
We take our responsibility to customers seriously. Recent global shipping challenges, including customs delays and carrier disruptions, have affected many merchants. We are committed to ensuring you receive your package or, if that is not possible, providing a fair solution and appropriate compensation.
Thank you for your cooperation. We look forward to resolving this for you promptly.
Sincerely,
The HSIA Team
I never received my product when I…
I never received my product when I checked the tracking the United States Postal Service reported it as a counterfeit shipping label. I am waiting to hear back from customer service to see if I can get a replacement or a refund.
September 17, 2025
Reply from HSIA
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced.
Our customer service team replied to your inquiry on October 6 at 21:41:13. Could you please check both your inbox and spam folder for our response?
To ensure smooth communication going forward, we recommend:
✅ Adding our email address [service@hsialife.com] to your contacts or safe sender list
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 30th at 09:04 AM for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Beautiful product super easy to shop
It was easy to shop on this site I had sizes and types all in easy format it showed all that was available at the time. Made shopping a pleasant experience.
September 14, 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Unfortunate.
Still have not received one of my items. It was shipped separately and the tracking has not been updated since September 23rd. It is now the 28th.
September 15, 2025
Reply from HSIA
Dear Customer,
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 30th at 09:04 AM for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
You can't be serious
You can't be serious, asking me for a review?! I spent $90 and I never received my product. I was sent an email informing me that my package was lost. And never received any additional notice. Im completely pissed and will never shop here again!
September 19, 2025
Reply from HSIA
Dear Customer,
We sincerely apologize for the inconvenience caused by the recent "False Postage" notice from USPS and any unexpected request for additional postage.
This issue resulted from a technical error during USPS's recent system upgrade, which mistakenly flagged valid shipping labels. Please note that this fee is not charged by us—your order already included full shipping coverage.
We are aware that USPS processed a large volume of packages affected by internal technical issues between the 11th and 17th, which has led to delayed tracking updates or incorrect statuses for some orders. While some packages may gradually update, others might still show requests for additional postage.
However, USPS has confirmed that all packages shipped from September 19th onward are tracking normally. You do not need to pay any extra fees. If the original package still requires payment, you may simply refuse delivery.
Our customer service team has already replied to you via email with a proposed solution.
Please kindly refer to our latest email sent on September 25th at 16:03 (4:03 PM) for the most accurate information.
Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
The HSIA Team
Good bras and great customer service
The bras themselves are very nice but what I find most amazing is the customer service. I reached out for an exchange and it was handled amazingly. Though the sizing guidelines lead me to choose the wrong size, I was able to get well fitted garments with a little back and forth messaging. Everything was clear and easy!
September 23, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Great fit purchase
I have been purchasing these amazing Bras for the last few years. It is a product that I will continue to use for years to come. They are beautiful well detailed, comfortable and hold my large breast up looking nice under my clothing. Also you have a great selection of sizes to fit the overall women. Thank you for being my brand of choice
September 23, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
ORDER NOT RECIEVED!!
I ordered from your website but it cannot be delivered due to a postage payment that has to be made by HSIA.. please make the payment so I may receive my package !! Attached is the usps message on the tracking website “USPS has not received a postage payment for your item. As of September 21, 2025 at 10:32 pm, it is being held awaiting payment and cannot be processed. If the postage is received, the package will be delivered to the recipient; otherwise the package will be considered Postal Service property under USPS regulations and will not be delivered.”
My order number is
ORDER HSIA11373298
And recipient name is Mariam Quraishi/Erum Malik
I have replied to the email sent to me and am waiting for a response which I still
Have not gotten regarding my issue.. please refer to my response and get back to me and let me know what Is happening with my order.
I would like you to resend the order to the following address
Erum Malik
40 HAWKES CLOSE
IRVINGTON, NY 10533-2419
United States
Send me the new tracking number as well
Yes I have received the email
September 22, 2025
Unprompted review
Reply from HSIA
Dear Customer,
10/07 Updated
Thank you very much for your feedback.
If you have any questions about your new package, please don’t hesitate to contact us by email. We’ll do our best to respond within 24–48 hours.
Thank you for giving us the opportunity to make things right — we truly value your trust.
Our primary email: service@hsialife.com
Backup email: hsialife@outlook.com
Live chat: On the bottom left of our website https://www.hsialife.com/, there is a chat button (not always online, so email is the more reliable option).
Sincerely,
The HSIA Team
Said delivered in Chino
Said delivered in Chino, CA. today. I DONT LIVE THERE. SO DELIVERED TO WRONG ADDRESS. NOT HAPPY. HOW DO I GET MY CREDIT?
September 19, 2025
Reply from HSIA
Dear Customer,
Please accept our sincere apologies for the inconvenience you have recently experienced with your order.
This issue was caused by a technical upgrade within the USPS standard shipping system, which led to printing and scanning errors. As a result, their automated system was unable to correctly match addresses with corresponding orders, leading to widespread delivery confusion.
Please note that this was not an issue specific to our store — many other brands using USPS standard shipping have also been affected by these large-scale delivery errors.
We have been in contact with USPS and can confirm that the technical issue has been resolved between September 19 and 20.
Our customer service team has already replied to you via email with a proposed solution. Could you please check your inbox and spam folder for messages from service@hsialife.com and let us know your decision at your earliest convenience?
We truly appreciate your patience and understanding.
Sincerely,
Hsia Team
My package says it’s delivered to my…
My package says it’s delivered to my mailbox and is not there. Needed package for my birthday
September 15, 2025
Reply from HSIA
Dear Customer,
We are writing to sincerely apologize for the inconvenience you have experienced with your recent order.
Here is a summary of the situation and the steps we are taking to resolve it promptly:
We have noted that your USPS package (#9200190381925316000029) was marked as delivered on September 16.
As some time has passed since the delivery date, it is possible the package may have been mistakenly taken by someone else.
To make things right, we would like to offer the following:
1. Expedited replacement: We will promptly reship your order via a 3–5 business day delivery service.
2. Complimentary birthday gift: As a gesture of apology and to celebrate your birthday, we will include a special compensation with your replacement order.
Please check your email inbox for a message from service@hsialife.com as soon as possible. Kindly confirm whether you agree to the reshipment so we can proceed without delay.
Once again, we deeply regret any frustration this situation has caused.
We wish you a wonderful birthday in advance and hope you enjoy many happy and peaceful days ahead.
Thé quality of the product is always…
Thé quality of the product is always « what you see is what you get »…
September 22, 2025
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Fool-proof confidence boost!!
This is the first set of nice bras I ordered after having my two children and I was super nervous about finding the right fit since my body had changed so much. After measuring completely wrong the first time, I was able exchange and they allowed me to try on TWO different sizes to make sure I got the right fit. I am so grateful for the kindness of the HSIA and their willingness to help every step of the way. I am extremely happy and feel 100% more confident when I go out, knowing the fit is not only correct, but actually flattering!
September 19, 2025
Unprompted review
Reply from HSIA
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
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