Excellent service from start to finish. There was an issue with the watch i purchased but this was purely a manufacturing fault, it was dealt with very quickly and professionally and they also offered... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic Service. Ordered a Squale strap on the monday and had the item in hand saturday morning (despite it coming from Switzerland) as H S Johnson are an authorised dealer. Email response, ordering... See more
Ordered a watch that said Royal Mail 24 Hrs delivery. I didn’t mind if it was a few days but then I got an email saying once we receive the watch we will provide a delivery date! When I challenged thi... See more
Company replied
Most useless customer service I have ever seen Lost my packet somewhere in transit Not able to find it or contact with delivery partner refuse refund me or redeliver despite law Absolutely... See more
Company replied
Company details
Information provided by various external sources
H.S.Johnson was established in 1946 after the end of the Second World War. Herbert Samuel Johnson was a watchmaker before the war and his skills were put to use repairing aircraft instruments as an RAF Sergeant in those bleak times of war. Whilst stationed at Fradley he met and married his sweetheart Violet, whose father was the Editor of the Lichfield Mercury, and after wartime had ended they decided to stay local and opened their business in Rugeley ( Pic 1 ) where it still resides today. In the early days when rationing was still in effect the shop consisted of trading from wartime utility tables, a far cry from todays shop. In 1951 Michael Samuel Johnson was born on the premises and would grow up to follow his father into the watchmaking trade. At 14 he started tinkering with clocks and at 16 was working in the shop full time with day releases to college to gain the relevant qualifications. By 21 he had passed his 3 year course at the School of Jewelry and Silversmiths in Birmingham, after which he worked full time in the shop as a watchmaker. Today he still runs the shop and carries out the repairs. He can be seen playing behind his dad's car in the picture from 1957 ( Pic 2 ). In fact the family has a rich history of watchmaking, Michael is 4th generation and his father 3rd. Before this Herbert's father also called Herbert was a watchmaker in London and Hove, he also taught watchmaking at a London University and during this time built 3 clocks, one of which we still have in the shop, these clocks are totally hand made, every part, truly amazing to see and hear. It doesn't stop there either, his father, James Johnson, was manager of Pickett's in Oxford Street in London and Michael's great great uncle was William Johnson who was responsible for the repair and maintenance of the clocks at Hampton Court Palace in Victorian Days. We sell quality brands that are all UK supplied items. We always put the customer first and we are proud of our service and reputation.
Contact info
8 Anson Street, WS15 2BB, Rugeley, United Kingdom
- 01889 583141
- enquiries@hsjohnson.com
- hsjohnson.com
3.4
Average
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very corrupt company
Very corrupt company, messed up delivery of my order when emailed about it ... i was asked if this could have been a prank played on me by someone.
I was then told the police would have to question me about this and forensics performed on the parcel, all of which i found was untrue when i called the police myself on 101 and had a chat with them.
when this was told to the company owner he still would not see reason and claimed when he said forensics he did not say the police would do it i was just assuming he meant the police.
Refused to call the police himself about it also .... i am not being made to wait until a Royal Mail investigation is completed which he will not tell me the time scale for.
So in short ... if anything goes wrong with your order you may find you are treated unprofessionally, be mistrusted and lied to by the owner and have it all brushed under the carpet.
July 14, 2018
Unprompted review
Reply from H.S.Johnson
Mr Roberts delivery is being investigated by Royal Mail's fraud department, if they favor his claim he will be refunded, we do not under any circumstances "brush it under the carpet" hence why Royal Mail are investigating. Unfortunately during our communications with Mr Roberts which at one stage we where dispatching a replacement he gave us reasons to be suspicious hence why we are waiting for the results of the investigation before resolving the issue.
They set a high benchmark for customer service!
Had used them before and they were great. Used them this time to buy another mid-range (£200-£300) G-Shock. Unfortunately there was an error in the listing (it happens, we're all human) so I ended up not wanting the watch, as it didn't have all the features I thought it had. They were very gracious and resolved the issue immediately, and to my complete satisfaction.
The bottom line is, mistakes can and do happen. But it's how the company works to remedy those mistakes that tell you everything about their ethos and respect levels for their customers.
HS Johnson were and are superb. I will gladly continue to give them my money for future watch purchases (their prices are amazing) and have no hesitation in recommending them to others!
July 6, 2018
Unprompted review
Second bulova watch just delivered from…
Second bulova watch just delivered from this shop. Fantastic value compared to other jewellers. Delivered on the day stated, excellent communication from them. Beautiful timepiece for my husband. Can’t fault H.S. Johnson, would certainly recommend.
May 16, 2018
Unprompted review
G SHOCK STEEL
CANT FAULT IN ANY WAY £300 WATCH FOR £169 CHEAPEST PRICE ON THE ENTIRE INTERNET NOT USED THIS COMPANY BEFORE BUT WILL BE DOING IN THE FUTURE .MANY THANKS FOR A GREAT WATCH AT A GREAT PRICE THANKYOU
November 24, 2017
Unprompted review
Fantastic Again
Fantastic company. Just had second watch from them and again was the best price. Y a distance and delivered on the day specified. Would recommend to anyone
August 19, 2017
Unprompted review
Excellent customer care
Five stars....even though the watch didn't arrive on time? Yes, because the fault was entirely down to Royal Mail sending the watch on a UK trip, via Heathrow Wordwide Distribution Centre. When notified, Steve Mason (the owner of the business) acted quickly, sending a second watch to me with a further discount. Communications were at all times friendly, quick and helpful. Brilliant customer service all round and highly recommended.
February 22, 2017
Unprompted review
He who dares...
I bought a watch from these guys as they were selling them at a really decent price.
I couldn't find any reviews so I had no idea if they were legit or not... I took the risk and it paid off!
The watch was delivered the very next day with out a single hitch! I was very impressed and I am very pleased with my purchase!
I would definitely recommend these guys and I will definitely use them again!
October 23, 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.