Magdelena in the Showroom was very helpful and knowledgeable about the ranges and the options available. I was able to ascertain what I wanted easily. I was in the store on Saturday afternoon and had... See more
Location
Switch location181 High Street, B95 5BA Henley in Arden, GB
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Excellent service from beginning to end, would 110%recommend. Customer service very helpful, efficient and polite. Alex and Wayne who delivered our chair arrived when they said, no waiting around, ver... See more
We wanted a suite with a two seater reclining sofa and two chairs for the lounge in our small cottage. We were welcomed by Tracy and Magda who listened to what we wanted. We were offered refreshments... See more
When thinking of new furniture for our lounge we popped into HSL Henley in Arden to view chairs. We had a lovely welcome by Magda and her team who showed us every option we were interested in. There... See more
Company details
About HSL Chairs - Henley in Arden
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
181 High Street, B95 5BA, Henley in Arden, United Kingdom
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All staff fantastic and nothing too much of a problem
The ladies in the Henley in arden shop were lovely and very helpful. Ian and Paul who delivered our chair were friendly and professional and our beautful chair is now positioned in our lounge. Thank you to all who made this all so easy and uncomplicated.
Had our sofa delivered today by…Carl and lee
Had our sofa delivered today by Carl/Lee it was tight to get it in but as the professionals they both the said don’t worry we will get it in which they did both were very respectful and polite they gave a great service
Had the lovely arm chairs delivered…
Had the lovely arm chairs delivered today.By Ian and Paul very pleasant chaps very courteous left chairs exactly were requested.Took all packages away,perfect.
Great service and product
Great service from initially Kim in the Henley in Arden shop to the delivery by Jason & Ashley of my chair, which is fabulous.
Excellent customer service and…
Excellent customer service and professional advice in store by Kim followed by quick and excellent delivery by Chris and Jamie
Overall a great company with excellent customer service
Excellent customer service
Our store guide, Magdalena, was an excellent help to us. She was very knowledgeable about all aspects of the chairs we were considering and helped us make a happy choice. It was a very pleasurable shopping experience.
Visited the Henley in Arden shop on…
Visited the Henley in Arden shop on Sunday and got great service from Dawn and Magda. Very friendly and professional- they had great knowledge of the range and guided us to the right riser/recliner chair for my Mother. Can’t wait for it to be delivered now!!
Great service, furniture and delivery
Great chair and excellent delivery by Phil and Gordon. They dealt with difficult access and delivering the chair upstairs without a problem.
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