HSL Chairs - Newcastle-upon-Tyne Reviews 133

TrustScore 5 out of 5

4.9

Dutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding experiencing with Alison @ The Newcastle store. So knowledgeable, caring and kind to my mum.No sales push at all. She put my mum at total ease. She should be awarded as an outstanding... See more

Rated 5 out of 5 stars

No pushy sales lady following you around - we could wander around at our own pace & look at all options. When we asked for help a lovely lady named Alison came over. She was very helpful describing... See more

Rated 5 out of 5 stars

My Mother was assisted by Charlie, he was professional, polite, patient and understanding. He was extremely knowledgeable. We waited 6 weeks for delivery which was well within given perameter. Both ch... See more

Rated 5 out of 5 stars

Visited HSL Chairs in Newcastle on 21st April looking to purchase a new Stressless Recliner. Greeted by Amanda who was very friendly and helpful in assisting me choose a chair to suit my needs. All in... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Newcastle-upon-Tyne

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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Rated 5 out of 5 stars

Outstanding experiencing with Alison @…

Outstanding experiencing with Alison @ The Newcastle store.
So knowledgeable, caring and kind to my mum.No sales push at all.
She put my mum at total ease.
She should be awarded as an outstanding member of your team ...Thank you Alison .

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable

Visited HSL Chairs in Newcastle on 21st April looking to purchase a new Stressless Recliner. Greeted by Amanda who was very friendly and helpful in assisting me choose a chair to suit my needs. All in all a great experience and would certainly recommend without hesitation.

April 21, 2026
Rated 5 out of 5 stars

Excellent

Everyone in the showroom was very helpful, and no pressure to buy, Paul and Paul who delivered the chair were excellent, very polite and efficient when they carried the chair through some difficult twists to get it in the required room.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

No pushy sales lady following you…

No pushy sales lady following you around - we could wander around at our own pace & look at all options.
When we asked for help a lovely lady named Alison came over. She was very helpful describing options that were available & also explained various ideas which would work for me.
A great experience with friendly & helpful staff.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

WE are sitting comfortably.... NOW!

Lee and Carl F arrived promptly, were polite and cheerful and had our 4 riser chairs assembled in no time at all. A brilliant team. Very pleased with HSL product quality and comfortable chairs. Sales folk in the showroom were great also.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

HSL Blaydon

HSL Blaydon. Looking for a riser recliner and our first port of call was HSL. The staff were very polite and unobtrusive, we were left to look at all the range and settled on a chair. We were shown different aspects and colour swatches of the chair I had chosen and sorted out everything in a short time. The chair was going to be about 5 weeks max but we actually received it in around 3 weeks. Thank you to Paul and Paul who came and delivered the chair and set it up. Can't thank the company enough. A pleasure from start to finish, thank you.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very good company selling quality furniture.

My Mother was assisted by Charlie, he was professional, polite, patient and understanding. He was extremely knowledgeable. We waited 6 weeks for delivery which was well within given perameter. Both chairs were well worth waiting for, (made in the UK) and delivered by Terry and Paul whom were also very helpful. Would highly recommend this company.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great product, wonderful staff

With old age two aspects of life have begun to annoy me. Shopping and accepting that I am getting old. Tuesday combined both. I was taken by my wife to look at rise and recline chairs. Your member of staff, Alison, at your Newcastle upon Tyne shop, calmly , efficiently and with great understanding demolished all my barriers and I wait the arrival of my new rise and recline chair.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Sales lady well informed on options to…

Sales lady well informed on options to fit our needs and was constructive in terms of assisting us to choose the chair selected.Good sales technique without pressure normally associated with this kind of purchase.

March 24, 2026
Rated 5 out of 5 stars

Craig and Jed delivery

Craig and Jed delivered our new 3 piece suite this morning from HSL. They arrived exactly on time and were very polite and took great care in delivering the suite placing each item where we wanted it in the room. They were very respectful of our property. Thank you to them both.

March 30, 2026
Unprompted review

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