Excellent customer service - staff could not have been more helpful. Not pushy, great product knowledge, answered all our questions, lots of patience. I didn't expect going to choose a chair for my da... See more
Location
Switch locationRoss Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB
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Treated as a special guest from the minute we arrived at the Stockton on Tees branch. Special mention for Wendy, Jackie and John, who spent time explaining to my elderly mother in law everything that... See more
The Customer Service person (John Cameroon) who explained & helped us decide was excellent. He was patient, took time to answer questions & was a kind person. Thank you John And thank you HSL. We now... See more
Excellent service and advice from John and Steph from the Stockton Showroom when they paid us a home visit. And also from Wendy at the end of the telephone. Our furniture was very efficiently assembl... See more
Company details
About HSL Chairs - Stockton-on-Tees
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, United Kingdom
4.9
Excellent
123 reviews
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Outstanding customer service
Outstanding customer service, really helpful and friendly. Would definitely recommend 100%. Thank you HSL.
April 30, 2025
Unprompted review
Ian & Paul done a fantastic job…
Ian & Paul done a fantastic job bringing the new sofa in as we have a stairlift just behind the front door but they managed to manoeuvre it through 10/10 very pleased
April 30, 2025
Unprompted review
IAN & PAUL great service delivered my…
IAN & PAUL great service delivered my lovely chair fast and very efficient at bringing the chair into my living room 😀
April 30, 2025
Unprompted review
First class service from HSL
First class service from coming to my home and helping me make my order for my fabulous chair.
My delivery was brilliant with the delivery team IAN and PAUL absolutely amazing.
Thank you so much.
J L
April 30, 2025
Unprompted review
trustworthy
i had opted for a home visit & found this to be a fantastic way of selecting the chair i required.
A very polite gentleman named John turned up with a selection of chairs on his van & he went out of his way to choose the correct chair for my needs.It's not possible to find a better way of purchasing a chair
April 22, 2025
Unprompted review
We booked a demo of our chosen chair…
We booked a demo of our chosen chair and the moment that John walked in he put us at ease he was so calm and friendly we soon felt that we had known him for years. Nothing was a trouble to him we had no feeling of being pushed into a sale. We certainly made him put the chair through its many functions a few times. John was never put out at all and was so kind and patient.
April 3, 2025
Excellent service
Excellent service, the young man was very helpful and went above and beyond.
April 9, 2025
Great experience and brilliant customer service
We were greeted by Luke who made us very welcome with a coffee and biscuits while we tried the recommended chairs. Luke was very knowledgeable and helpful in assisting us in making our choice. He explained everything very clearly and made our purchase of a rise recliner and sofa very easy. A big thank you to Luke for all your help
April 16, 2025
Unprompted review
Just great,a warm welcome
Just great,a warm welcome, and we are here when you need us,which is what we like. Allison was lovely, knowledgeable, no pressure to buy and we found exactly what we were looking for. Plus free biscuits and tea.
April 15, 2025
Unprompted review
Five star service!
Just purchased 3 piece suite with custom made chairs!
Amazing service from Alison and her fabulous team at Stockton branch!
Can't recommend then highly enough...no hard sell...just patience and time..so Thank you all so much.
April 14, 2025
Unprompted review
Delivery of my chosen chair in four…
Delivery of my chosen chair in four days and controls explained to me.
March 29, 2025
A product demonstrated well!
John from Stockton came to my Mothers home yesterday. He patiently demonstrated a chair to her. He was knowledgeable and reassuring, we couldn’t have encountered a nicer guy. Thank you John, she really needs this chair and is so looking forward to its arrival. Thanks to your assistant Ritchie too.
April 8, 2025
Unprompted review
The wonder of HSL!
Take all of your most wonderful shopping experiences and transport your self into one location and you would arrive at HSL in Stockton-on-Tees. When you are greeted by Alli and Jade you know you’re in for 5 star treatment! They are consummate professionals who make their customers feel special. They are supported by John, who cannot do enough to ensure your product will be delivered with care and attention! Feel good furniture sold by the HSL team who make you feel good! Bravo Alli, Jade and John! 👏
April 7, 2025
Unprompted review
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