Amazing customer service! From the first visit to look around to the final visit to place an order the staff in the Thurrock branch have been patient, friendly, helpful and considerate. When you wa... See more
Company replied
Location
Switch locationUnit E5, Lakeside Retail Park, W Thurrock Way, RM20 1WN Claremorris, West Thurrock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking for a recliner to make dads last few months comfortable. We were welcomed as soon as we went in but with not pressure or insistence ( I hate it when salespeople continuosly pester you... See more
Company replied
I took my disabled brother to find a rise and recliner for his specific needs. We had a very nice welcome by a young man from Leeds, asking what we were looking for, was it a specific item. He showed... See more
Was greeted by Sam and Brooklyn. Fantastic team. Went through everything with me thoroughly. Tea and water provided. Ended up buying a chair. Lakeside Thurrock store 5 star service.
Company details
- Furniture Store
- also in
- Disability Equipment Supplier
- Furniture Manufacturer
- Mobility Equipment Supplier
About HSL Chairs - Thurrock
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Unit E5, Lakeside Retail Park, W Thurrock Way, RM20 1WN, Claremorris, West Thurrock, United Kingdom
4.6
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and assistance from staff
May 21, 2026
HSL Thurrock - A very Positive Experience
The HSL Thurrock salesperson Brooklyn on greeting us at the door was extremely helpful in taking us to the appropriate furniture on ascertaining our health needs. He explained all the various options very clearly and was very personable without being overbearing. Refreshments were offered allowing us to evaluate the furniture in a relaxed manner. A very positive experience.
May 15, 2026
Unprompted review
Very helpful ladies
Very helpful ladies, Julie and Lisa. Made me feel very welcome. Kate.
May 11, 2026
Unprompted review
We visited HSL in Thurrock to purchase…
We visited HSL in Thurrock to purchase some arm covers, antimacassars and storage boxes to match the sofas we had delivered recently. The staff were friendly and very helpful.
May 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.