Despite a slight phone number mix up, our new sofa arrived in the allotted time window. The two guys, Martin and Leon, unpacked it in the street at the van, carefully carried it in and assembled it in... See more
Location
Switch locationChiverton Cross, TR4 8HS Truro, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It made all the difference being able to see a range of options in one place, to be able to sit on a variety of sofas and feel the benefit of different styles. One model stood out, so selection became... See more
I would recommend this company to everyone! It was a delight to deal with each and every person, all were cheerful, polite and helpful. Phone conversations were a pleasure, even when I kept needing to... See more
Heather was very helpful ,she was pleasant not to pushy and answaeted all my questions
Company details
About HSL Chairs - Truro
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Chiverton Cross, TR4 8HS, Truro, United Kingdom
4.6
Excellent
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why didn’t I do this sooner
From going to view the chair and purchasing to delivery has been so easy, too easy. I’ve a back injury and have a chair that supports me is amazing. Truro show room was beyond helpful and supported me in choosing the right chair with common sense and knowledge of the product. Beyond perfect. Extremely happy however I have been left with the feeling of why didn’t I do sooner. Fantastic delivery service & customer service.
August 4, 2025
Unprompted review
Excellent Service
We visited Truro HSL today and were met by Maria who was friendly and welcoming. Maria helped my dad find the perfect chair by listening to his requirements and guiding him through the range. Excellent service, thank you.
July 26, 2025
Unprompted review
A VERY PROFESSIONAL COMPANY SELLING FIRST CLASS PRODUCTS
We were treated very well by the staff at HSL at Chiverton in Cornwall and they went to great lengths to ensure that the chair we were purchasing for my wife was the correct size, type, and fabric that we were looking for. They were informative and friendly and we would strongly recommend this company to anyone looking for really good quality furniture. The delivery was also quick and went without a hitch. Thank you HSL CHAIRS for your professionalism.
July 6, 2025
10/10
Always a pleasure to visit and buy from HSL Truro. The staff are professional and knowledgeable and always happy to help.
On receiving our latest item of furniture, delivery team Martin and Jack, worked quickly and efficiently to assemble and demonstrate. Polite, friendly and professional at all times!
June 16, 2025
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Sales lady at Truro branch very helpful, allowing time to try several chairs, making sure I was completely happy with my choice. Delivery was sooner than I expected, excellent communication and team were very professional, again making sure I was completely satisfied
June 16, 2025
Unprompted review
We recently visited the Truro showroom…
We recently visited the Truro showroom where Helen made us most welcome and answered all our questions. We were able to try various riser chairs which is what we were interested in and eventually found what we were looking for. Now that we have it at home we are delighted with it so can recommend our experience, many thanks.
John H.
April 25, 2025
Unprompted review
Meeted and greated
Meeted and greated. Maria was friendly and helpful and not pushy. She had lots of knowledge and helpful information and made us feel at ease. A lovely atmosphere to shop would definitely recommend.
May 8, 2025
Unprompted review
That your purchase is exactly what you want
The lady who dealt with my purchase was very helpful & patient, l feel that I have (or soon to have) a nice comfortable bed, I'm just looking forward to it arrival.
March 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.