HSL Chairs - Warrington Reviews 

142
TrustScore 5 out of 5

4.9

Unit 2B, Junction 9 Retail Park, WA2 8TW Warrington, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The lady we spoke to Was extremly helpful and kind She had a confident but friendly approach towards my 89 year old mum. The experience was a positive and enjoyable one

Rated 5 out of 5 stars

We were looking for sofas and were helped by Lynn. She was knowledgeable,attentive,explained the various options with each sofa. She also stood back to allow us to wander through trying out each sof... See more

Rated 5 out of 5 stars

We were helped by Lynn in Warrington store was so empathetic and helpful towards my Mother in Law . The shop is clean, smelled lovely and was a welcoming environment we were encouraged spend as much... See more

Rated 5 out of 5 stars

Lynn in the Warrington store at junction 9 was amazing. Very helpful indeed. Gave us confidence in what we were purchasing. Allowed us to take our time in choosing and also tried her best to give us a... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Warrington

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Unit 2B, Junction 9 Retail Park, WA2 8TW, Warrington, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(142)

3,991 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul and John git up early this morning…

Paul and John got up early this morning to come across the Pennines to bring our new HSL chair, settee and recliner they were very efficient and put it all together and demonstrated my husbands recliner.
We are very excited and love each piece, the only problem is can’t keep my husband awake long - he is so comfortable. Thank you HSL and the del lads for great job well done.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful comfy chairs

The service in store (Warrington) was excellent. Staff were very friendly and knowledgeable, and talked us through the options. We chose reclining chairs - the most difficult choice was the fabric! So many gorgeous fabrics & colours.
Delivery service was excellent and quicker than expected, which was lovely. Friendly delivery guys, very courteous.
We are enjoying our chairs, very conf and hopefully long-term worth the investment.

February 27, 2025
Rated 5 out of 5 stars

Happy customer

John in the Warrington branch was helpful and gave me time to choose fabric.
Ian & Paul were careful & courteous when chair was delivered.
All in all a great experience & the quality of the chair seems far superior to the cheaper ‘stop gap’ one this replaces.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Lovely blokes on delivery! Explained everything clearly! My Grandma is extremely happy with the entire experience

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Chair ordered

I have just been to try several chairs at the Warrington branch of HSL and could not fault the service. My new chair will be delivered in several weeks time and I am so looking forward to receiving it. Thank you to the Salesperson at the shop for making my experience a good one.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

From a very the moment we arrived to leaving…

From the moment we arrivrd to leaving my wife and I were treated with kindness and professionalism.
We were asked if we needed any help and advice which we accepted because we both wanted specific rise and recline chair with totally different specs.
The young lady was extremely helpful and demonstrated the various options and in the end made our choice and have purchased two rise and recline chairs and we are extremely grateful to the young lady for her valuable time and patience which ended up with two very satisfied customers.
Not only that we were given tea and biscuits which were most welcome and appreciated as we are both 80 years of age and I’m physically disabled.
Thank you for the opportunity to thank this extremely knowledgeable, thoughtful young lady at the Warrington shop and thank you to the young man who provided the refreshments both were very professional. Thank you and well done.Ray and Barbara Christian

March 22, 2025
Rated 5 out of 5 stars

The Burrows suite

The suite was delivered at the date and time specified. The two deliverymen Gordon & Phil were very pleasant and efficient. They set the suite up and explained everything.

March 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look