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HTW Reviews 

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TrustScore 3 out of 5

3.2

Heating Equipment Supplier
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Company details

  1. Heating Equipment Supplier

Written by the company

HTW es una marca de GIA Group especializada en climatización, aire acondicionado, aerotermia, calefacción y agua caliente sanitaria (ACS). Su catálogo incluye equipos split y multisplit, sistemas por conductos y cassette, aire acondicionado portátil, bombas de calor, termos eléctricos y soluciones de climatización industrial, entre otras. Sus productos ofrecen soluciones para hogares, comercios e instalaciones profesionales, con el respaldo comercial y técnico de GIA Group para distribuidores e instaladores.

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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1 review in the last 12 months

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Rated 1 out of 5 stars

After sales and customer service is terrible

I purchased an HTW water heater from Leroy Merlin.
It failed within the warranty period.
The company have been absolutely terrible in their service support.
Every part has been a struggle.
I had to contact Leroy to arrange service in the end.
I reported the fault on 22nd of February. I have had 3 service visits, all to no avail. Today is the 1st of April and I still have no reliable hot water.
They have agreed to change the unit, but to date, still nothing.
HTW are part of the GIA Group in Barcelona.
Although a good product, the service is worse than useless. I will never buy their product again.

April 1, 2026
Unprompted review

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