They kept rejecting my ads and kept making poor reasons an excuses. It is a pointless service if they are going to make employers jobs so severely difficult if not impossible to use there flawed serv... See more
Company replied
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See what reviewers are saying
Hey. I just want to ask if anybody here has tried receiving offensive names as aliases of their contractors using Hubstaff? We're very confused how this happened. We did our investigation and reache... See more
Company replied
spying and annoying software, but its not their fault that there is demand for such things so i dont put a whole blame on them the 2 rating is because it does what its supposed to do, but you sho... See more
Company replied
My message got across immediately to customer support rep. When I was asked to show the dashboard of my app I vouldn't because I was on mobile, the support provided a screenshot instead. Then the clar... See more
Company details
- Software Company
- Business Administration Service
- Cloud Computing Service
- Payroll Service
- Software Vendor
- Web Collaboration Platform
Written by the company
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Contact info
46055, Indianapolis, United States
- support@hubstaff.com
- hubstaff.com
2.4
Poor
478 reviews
Replied to 48% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You guys just shine!
You guys just shine. Prompt customer service that doesn't sacrifice quality & rapid iterations that don't sacrifice user experience. Keep rocking.
October 13, 2023
App is easy to navigate
App is easy to navigate. Has resourceful information. Can keep track of progress and much more.
October 4, 2023
Prompt response
October 12, 2023
The fact I can use it to track time
The fact I can use it to track time , manage projects
October 4, 2023
The ticket system worked like a clock
The ticket system worked like a clock! The support staff was helpful in acknowledging the issue and offered suggestions to avoid recurrences.
October 11, 2023
Josh provides a clear instruction on…
Josh provides a clear instruction on how to submit timesheet. Very Professional.
October 10, 2023
Paolo Goes the Extra Mile
Paolo gave the solution straight away. Plus he gave extra tips/knowledge about report times being affected by selected time zones. So he went the extra mile. I appreciate that.
October 9, 2023
Easy to use and quick responses from…
Easy to use and quick responses from the team
September 30, 2023
They are awesome!
September 26, 2023
Worst customer care experience and policy
I purchased a subscription service and I have been using service last 10 months for my organization.
I have recharged my organization account for 1 year after discussing it with their customer care executive.
After completing 3-4 months they charged me $391 automatically. I contacted them and they told me there was some mistake on their end and refunded me. Meanwhile, I have to suffer a currency conversion charge from my bank due to their technical fault and they refused to cover the loss
Now I do not want to continue this service and want a refund remaining amount of 2 months.
They denied it and told me it was not possible. they did not clarify it when I was subscribing. they are forcing me to consume balance by using their service.
and the worst thing is that they reply after 4-5 days on every query. I have been discussing this for the last 20 days and they have not properly responded.
October 2, 2023
Unprompted review
Reply from Hubstaff
Hi Paresh. Thank you for your feedback.
After looking at our system. I see that the refund you mentioned was for an incorrect charge due to an incorrect discount applied to your account.
About the requested refund for the last two months left of your subscription, unfortunately, this couldn't be processed because is outside our 30-day money-back guarantee policy that you can see here: https://hubstaff.com/refund_policy
I also see that one of our team members contacted you on October 2, 2023, regarding the same matter about your refund request.
if you still have any questions or concerns, please do not hesitate to contact us again; we will gladly assist you. Have a great day!
Kind Regards
Daphne
I just received the info I needed
October 2, 2023
Aligning Pay period
I was able to confirm from the support that the pay period needs to be corrected, it was a seamless transaction.
October 2, 2023
Hubstaff Need To Update Payment Policy…
Hubstaff Need To Update Payment Policy !
I Work For White Meridian Company For 1 Week and At Payment Time Company Owner (Avneesh Mishra) Kicked Me Out And Shared $469 Payment Invoice (3 Days Before Kick Me Out)
But Payment Not Received In My Account, My Total Payment Is $1200 And Hubstaff Support Is Not Helping Me On This.
And My Company Owner Blocked Me From Every Portal
How Payment Invoice Is Paid Without any Transaction Id ?
How Can I Track This Transfer?
And Who Will Help Me On This ?
Company Scammed Me And Other 5-6 Candidates l.
Hubstaff Not There For My Payment Issue. ( They Say Organisation Owner Is Authorised For This )
So How Can Anyone Work Or Recommend This Platform Without Any Security !
September 29, 2023
Reply from Hubstaff
Hi, Jaiswal. Thank you for your feedback.
First of all, we are truly sorry to hear about the bad experience you had with your employer while using our software.
Hubstaff is a remote company that created a workforce management software suite that offers proof of work, time-tracking software, and payroll management, along with a remote talent finder and project management software. This software is used by our customers while they monitor their employees.
If you visit our payroll article here (https://support.hubstaff.com/payroll-overview/), you'll see that Hubstaff does not store any funds. Payments are sent directly from the organization owner’s payroll account to the user’s receiving payroll account. We only provide the integration gateway for your employer to create payroll and send the payments once needed.
Based on that, we are unable to help you further with your payment issue.
If you have a copy of the invoice and the gateway used (PayPal, Payoneer, Wise, etc), please contact them with the details about the payment so they can help you.
Kind Regards
Daphne
So far so good
Just joined and the customer service rep really helped me to understand various aspects of Hubstaff
September 29, 2023
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