Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were excepti... See more
Company replied
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... See more
Company replied
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... See more
Company replied
Company details
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid like the plague
Would not let me exit the contract already in the property when moving in on informing them we have moved out the continued to bill us
July 30, 2025
Unprompted review
Reply from Huddle
Hi Charlie,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Although getting through the Huddle on…
Although getting through the Huddle on the phone is almost impossible, getting through on email was a quick and easy process. My query was dealt with by Jess, who was very helpful and sorted our problems out within a matter of days!
September 26, 2025
Unprompted review
Reply from Huddle
Hi Stan,
Thank you for taking the time to leave a review of your experience.
We apologise that it took some time to get in touch with our Customer Service team. You may have called during a busy period, and we apologise for any inconvenience this caused.
We are pleased to hear that contacting us via email was smooth and that Jess was able to assist you promptly. We will be sure to pass on your positive feedback 😊
Best Wishes,
Team Huddle
Can't get through on the phone
It is impossible to get through to their customer service line, and you never get a call back if you press one.
September 26, 2025
Unprompted review
Reply from Huddle
Hi Valarie,
Thank you for taking the time to share your experience with us.
We apologise that it took some time to get in touch with our Customer Service team. You may have called during a busy period, and we are sorry for any inconvenience this caused.
Having checked our records, we can see that you spoke with an agent yesterday. We hope they were able to assist you with your queries.
A member of our complaints team will also be in touch shortly to discuss your account, and we hope this can be resolved as quickly as possible.
Best Wishes,
Team Huddle
Left the accommodation in July and…
Left the accommodation in July and still not had the refunded owed to me.
I have called at all times on the day but never get through to an agent. The press 1 option doesn't work as no one ever calls back and then when I have emailed no one replies.
Very poor service as if it was the other way round and I owed money, i'm 100% sure they would be contacting me daily for the money back or just take it out of my account!
September 22, 2025
Unprompted review
Reply from Huddle
Hi Laura,
Thank you for taking the time to leave a review.
We apologise that it took some time to get in touch with our Customer Service team. You may have called during a busy period, and we apologise for any inconvenience this caused.
We are sorry to hear about the delay with your refund. Typically, final statements are issued within 6–8 weeks of the contract ending. Once the statement is issued, any account credit will usually be refunded or a payment plan set up within 1 month.
If you could kindly reply to our information request, we can check the status of your refund. We will ensure it is prioritised and promptly returned to you.
Best Wishes,
Team Huddle
Absolutely terrible
Absolutely terrible, overcharged by £300 JUST ON GAS in high summer and when we tried to contact (call and email) we were put on hold for FOUR HOURS each time, emails took a week per email… meaning replying twice has taken a month!!!
Absolutely disgusting scam and they have not taken our situation seriously. They will not even put the other tenants on the account.
Do not use them, octoenergy is cheaper.
August 20, 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and the concerns you have raised regarding billing and communication.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Students avoid
If you’re a student do NOT let your estate agents recommend Huddle every other student who uses it I have spoken to agrees they randomly and inconsistently change payments for different tenants with no given reason and massively overcharge at the end of the tenancy with little explanation and are then impossible to get hold of. My house went to student support for help and when they heard we were with Huddle they basically just said “oh”.
September 19, 2025
Unprompted review
Reply from Huddle
Hi Faith,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and the concerns you have raised regarding payments and communication.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
STILL not received a refund
STILL not received a refund, my contract ended at the end of June, should have had a refund within 2 weeks STILL waiting on the 19th September….
September 19, 2025
Unprompted review
Reply from Huddle
Hi Simon,
Thank you for taking the time to leave a review. We are sorry to hear that your experience has not been positive.
Having checked our records, we can confirm that a refund was processed on 19/09/25, and an email notification was sent to the account holder. We apologise for the delay and any inconvenience this may have caused, and we truly appreciate your patience.
A member of our complaints team will be in touch shortly to address any outstanding concerns and ensure this is resolved as quickly as possible.
Best Wishes,
Team Huddle
The worst customer service experience
The worst customer service experience. At one point up the set up a direct debit in parallel so I was being charged twice. I had to spend hours on the phone to sort it out. Now I am trying to leave and they are objecting to it as they say I owe them money. They owe me over £800. No one answers the phone. The call back service doesn't work. They say they will respond to emails in 5 working days but respond in 8 without actually answering the question. AVOID
September 17, 2025
Unprompted review
Reply from Huddle
Hi Fru Jeune,
We’re sorry to hear about your experience and understand how frustrating this must be for you. We’ve requested your details via Trustpilot so we can investigate your case and resolve it directly with you.
We’re always actively engaged in listening to feedback like yours and have taken your comments on board to help us continue improving the customer experience.
Thank you for your feedback.
Best wishes,
Team Huddle
Do yourself a favour and do NOT use…
Do yourself a favour and do NOT use Huddle, unless you have no choice because your slumlord has dictated you do so. Absolutely horrible service and impossible to get on the phone to them. I still haven’t received my refund for the outstanding total they owe me, and I left my shared house in June. My other housemates have had it even worse than me. One is continuing to be harassed for payments. He left the house in APRIL and it’s now September. He owes them nothing. An absolute disgrace.
September 17, 2025
Unprompted review
Reply from Huddle
Hi there,
We're sorry to hear you're unhappy with your experience. We understand how important it is for issues like refunds and account updates to be handled smoothly.
From reviewing your account, we can see that the refund was delayed as you had removed your bank details from your account.
Please note, without any bank details for us to send the money to, we cannot process a refund.
As you reinstated your payment details on 06/10/2025, the refund was processed on the same day.
We hope this resolves everything, and thank you for bringing this to our attention!
Best wishes,
Team Huddle
Awful company when you phone keep you…
Awful company when you phone keep you holding for 30mins then cut you off email them and they take 5 working days to answer. Keep well away.
September 17, 2025
Unprompted review
Reply from Huddle
Hi there,
Thank you for sharing your feedback. I sincerely apologise for any issues that you have faced when contacting us.
We do want to help you resolve your specific issue. We can see that our team sent you an email response on 04/09/2025 regarding your query, which we have not yet received a reply to.
Please respond to that last email our team sent you, and we will be happy to assist you immediately and efficiently.
We look forward to hearing from you.
Best wishes,Team Huddle
shambles can never get through on phone…
shambles can never get through on phone no reply to emails estimated billing a complete joke keep trying to sort out still ongoing
September 15, 2025
Unprompted review
Reply from Huddle
Hi there,
We're sorry to hear you're frustrated, and we understand how important it is to have your issue resolved promptly.
We've requested your details via Trustpilot so we can look into your account and follow up with you directly.
Thank you for bringing this to our attention. We’re keen to get this sorted for you as soon as possible.
Best wishes,
Team Huddle
It took endless phone calls to even…
It took endless phone calls to even receive an email. My son has been in accommodation and the house still do not have any Internet
September 15, 2025
Reply from Huddle
Hi there,
We're sorry to hear you're frustrated, and we understand how important it is to have your issue resolved promptly.
We've requested your details via Trustpilot so we can look into your account and follow up with you directly.
Thank you for bringing this to our attention. We’re keen to get this sorted for you as soon as possible.
Best wishes,
Team Huddle
Edit:
Hi there,
Thank you for taking the time to share your feedback regarding the delay in setting up the broadband service.
We certainly understand the necessity of having internet access, and I regret that this process caused frustration for your son and the other tenants.
Upon reviewing the account, we determined that the primary reason for the delay in the broadband activation was related to a necessary procedural step.
To book the final installation appointment with the provider, the tenants were required to contact us to request their appointment date. Unfortunately, we did not receive this request from the property at the expected time, meaning we were unable to schedule the appointment required by the provider.
I can confirm that the tenants have now completed the necessary steps, and the required appointment has been successfully booked.
We appreciate their action in completing this requirement, and we are pleased that the service is now scheduled for installation.
We are working hard to streamline our processes and ensure our customer service response times improve, particularly during busy periods.
Thank you again for bringing this to our attention. If you or your son have any further questions regarding the scheduled appointment date, please do not hesitate to contact us.
Best wishes,
Team Huddle
the app could do with some updating
the app could do with some updating, is old looking and works a bit clunky, but in terms of everything else it’s great! and your call centre staff are lovely
September 12, 2025
Reply from Huddle
Hi Felix,
Thank you for your feedback. We really appreciate you taking the time to leave a review. We're glad to hear you've had a great experience overall and that our call centre team made a positive impression!
We’ve noted your comments about the app and understand how important a smooth digital experience is. We're always working on improvements, and your feedback helps guide that process.
Best wishes,
Team Huddle
How not to operate a company
Sign-up is easy, it's a trap, everything else is horrible.
They messed up our billing on 4 separate occasions leading to several stressful phone calls. Leaving the service is next to impossible requiring several forms, multiple means of contact and a slow process. To top it all off after overcharging us it has now been over 2 months since their 30 day payback period has ended. If this company isn't criminal it should be. Avoid at all costs
July 7, 2025
Unprompted review
Reply from Huddle
Hi there,
We are really sorry to hear you are unhappy with our service. We value your input and are committed to improving our services.
We have requested your information via Trustpilot in order for this to be investigated as soon as possible.
Best Wishes,
Team Huddle
very good service
very good service, apart from one blip
they tried to charge me a late fee due to an issue on their system which meant my direct debit never came out.
when i disputed over the phone, the attendant told me that id been sent emails asking for the payment.
i said i hadn’t, he argued. i insisted i hadn’t- he then realised i was telling the truth and removed the charges.
September 10, 2025
Reply from Huddle
Hi there,
Thank you for taking the time to leave a review. We’re glad to hear you were happy with the overall service, and we appreciate you raising the late fee issue with our team so it could be promptly resolved.
We take all feedback seriously as it helps us continue improving the customer experience.
Thanks again for sharing your thoughts.
Best wishes,
Team Huddle
Long phone call wait times + unhelp staff
We have been overestimated and charged bills with this company when we do not have a contract with them!! None of us have heard of them before this. The company is useless at answering the phone and even more useless when answering. Customer service has been rude and unhelpful. I was on hold for 30 minutes and call backs took 4 hours minimum. Avoid this company if you can!!!
September 9, 2025
Unprompted review
Reply from Huddle
Hi there,
We are really sorry to hear you are unhappy with our service. We value your input and are committed to improving our services.
We have requested your information via Trustpilot in order for this to be investigated as soon as possible.
Best Wishes,
Team Huddle
Over charged, with no information
I was never told how much to pay even after repeatedly asking. I never agreed to the contact, I never received any information other than a reminder text to say I had an outstanding bill. But no meter readings where ever asked for and when I tried to leave because I could not get any information you blocked me leaving and continued to ignore my requests.
July 28, 2025
Reply from Huddle
Hi there,
Thank you for your review.
We apologise for any confusion you have experienced regarding our billing process.
It appears you are signed up for one of our premium bill management packages.
With this service, a single, fixed monthly payment is made to us to cover all of your included utilities.
At the end of your contract, we produce a final statement that reconciles your total payments against your actual usage. This is why you have not received individual monthly bills.
For customers who prefer to receive monthly bills directly from their suppliers, we do offer a standard billing service. I apologise if this was not made clear to you at the time of sign-up.
If you wish to discuss this with a member of our complaints team, please contact info@huddle.uk.com, with the subject line 'TrustPilot Review'.
Best wishes,
Team Huddle
Don’t waste your money
Never get through in their phones been in a queue for 3 days never got a call back, sent an email over a week ago, they never got back, made a complaint ages ago still haven’t heard back, don’t give any money to this company
September 4, 2025
Unprompted review
Reply from Huddle
Hi there,
We are really sorry to hear you are unhappy with our service. We value your input and are committed to improving our services.
We have requested your information via Trustpilot in order for this to be investigated as soon as possible.
Best Wishes,
Team Huddle
NEVER USE
NEVER USE, worst service I have ever had in my life. Massively overcharged me for my usage, when I complained they said they were in the wrong yet failed to give me credit money back. The rates are appalling and such a difficult system.
September 5, 2025
Unprompted review
Reply from Huddle
Hi there,
We are really sorry to hear you are unhappy with our service. We value your input and are committed to improving our services.
We have requested your information via Trustpilot in order for this to be investigated as soon as possible.
Best Wishes,
Team Huddle
No intention of refunding credit
Huddle were fine during our tenancy, but when it came to refunds they were a nightmare. We were owed £1,900 in credit and it took months of chasing, 10 emails, and endless phone calls to get it back. It felt like they had no intention of refunding us unless I fought for it.
Extremely unprofessional, obstructive, and stressful. Happy to take your money, but make it as hard as possible to return what you’re owed. Avoid!
September 5, 2025
Unprompted review
Reply from Huddle
Hi there,
Thank you for your feedback. We are sorry to hear that your experience with our refund process was so frustrating.
We have reviewed your account and can confirm that your final statement credit was refunded to you within three weeks of your contract ending.
For reference, Ofgem's guidelines allow a supplier up to six weeks to produce a final bill, with a refund processed within ten business days of that bill's issuance.
In this context, processing your refund in just three weeks was quicker than industry guidelines.
If you would like to discuss this matter further with our Complaints Team, please contact info@huddle.uk.com with the subject line "TrustPilot Review."
Best wishes,
Team Huddle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.