Absoloute scam casino, Drove traffic to this casino for months, they ended up closing our affiliate account without notice and blocking us on skype. Additionaly they dont understand or spea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wish I could give this company 15 red stars if they’d even allow it because my experience has been incredibly frustrating. I eventually took legal action, filed a lawsuit and get my money released... See more
Company replied
I requested a self exclusion due to gambling addiction. I was told it would be closed within 72 hours. Several weeks later, I was able to login and it was not closed. Unprofessional. It goes to show a... See more
Company replied
this place is awesome for crypto gambling. deposits are instant, withdrawals super fast. hugewin has all the games i want and the bonuses are fair. playing for 2 months with no issues whatsoever. high... See more
Company replied
Company details
Written by the company
Hugewin is the latest model casino and betting site that started broadcasting in January 2024.Hugewin has set out with the vision of becoming the largest online casino in the world with its expert team Our priority on this path is to ensure that our customers spend time in a fun and reliable environment without any complaints
Contact info
Kaya Richard J. Beaujon Z/N Landhuis Joonchi II, 99999, Curaçao, Curaçao
- info@hugewin.com
- hugewin.com
2.5
Poor
49 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guys stay away from this SCAM
Guys stay away from this SCAM, poor playing and absolutly zero wins. My 75$ + 100% bonus thrown away in 5 minutes time. What a joke.
Dont ever try.
March 24, 2024
Unprompted review
Reply from Hugewin
Dear DVK PS, PS, PS,
Thank you for bringing your concerns to our attention. We appreciate your feedback and are sorry to hear about your experience.
We understand that losing streaks can be frustrating, and we want to assure you that our platform is designed to provide a fair and enjoyable gaming experience for all our users. A certified random number generator determines the outcome of each spin or game to ensure transparency and fairness.
We sincerely value you as a customer and want you to feel our attention. It is important to remember that the outcome of casino games is based purely on luck and chance, and sometimes, Lady Luck may not be on our side. However, this does not mean that you are not lucky overall. Luck can fluctuate, and it is just a matter of time before it turns in your favor again.
Additionally, we continuously work on improving our services and welcome any specific feedback you may have about your gaming experience. Your input is essential in helping us enhance our platform for all users.
We are always here to help you out, no matter what time of day it is. You can reach out to us via chat or email and we will make sure to give you all the support you need.
Wholeheartedly wishing you all the best!
Kind regards,
Hugewin Team
SCAM DONT USE THIS SITE!
SCAM DONT USE THIS SITE!!
They will lure you in with attractive bonuses but the terms are hidden very well! the terms are lower down and there is no visible scroll bar to see them!
The terms are you need to wager 75 times your deposit before you withdraw which is unheard of in gambling! also to the huge win team who respond, ive already emailed multiple times as soon as i was told of the terms, and got no response i have also tried to sort this with the support team and live chat who didn't help
the point is I deposited $48 which i! was happy to lose "on my own terms", you don't need to put a withdrawal limit on it! this is bad practise and will result in no customers returning after they have deposited, ah well enjoy the bad press ill post on tiktok and insta :)
March 14, 2024
Unprompted review
Reply from Hugewin
Your message has been reviewed. There is absolutely no such rule as you have stated in your complaint. We never make an deposit condition for you to withdraw and none of our bonuses require a wagering requirement of x75.
You can find the bonus rules on the main page of our website (https://hugewin.com/en) and the all terms and conditions under the RGA & GT&C (Responsible Gaming Agreement (RGA) & Gaming Terms and Conditions (GT&C) heading at the bottom right of our site.
As you can see, all rules and information are open to everyone. Please make sure that you log in to our site using the correct link to avoid the possibility of fraud. If you need more information, we will be happy to inform and educate you.
Our website has been operated in accordance with the licence granted by you since day one and serves its valuable members from all over the world.
Any of our members who need help in this regard can connect to the 24/7 Live Support line and get detailed information from our knowledgeable and experienced Live Support friends in a very short time.
Please reach out to our customer support team with your account details, and we will do our best to resolve the issue promptly.
We value your trust and are committed to providing a positive experience for all our users. Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
MASSIVE WARNING!!!
MASSIVE WARNING!!!! STAY AWAY FROM THIS SCAM SITE!!!! IDO NOT EVER DEPOSIT HERE!!!!
This is a scam site, and when i call them out on this and ask them to close my account they wanna do a KYC... this is un heard of. Imagine if you win some money what they do to you if even for account closure they ask for KYC. STAY AWAY. MUCH BETTER SITES OUT THERE!!!!!
March 4, 2024
Unprompted review
Reply from Hugewin
It was mentioned that you cannot close your account by connecting to live support; only through emailing from your registered email address or using a different email address while providing documentation proving your identity as a user. Apart from this, there are no issues or requests regarding withdrawal or investment matters. You can perform all transactions smoothly.
Hugewin Team
Run away from this sportsbook
Hello, I want to share my experience here. This sportsbook has not paid out all my bets since the beginning, I created an account and since the first day they have not paid out all winning bets.
Now and with less than a week of using Hugewin, they decided to close my account, after I had won some money there. and do you know what the excuse is? The provider informed that I bet on suspicious games. As you can see, they just don't want to pay the bets and if you win money from them, they will close your account, with meaningless excuses.
In chat they are arrogant and don't help in any situation, they just mess around.
please run away from this sportsbook
February 23, 2024
Unprompted review
Reply from Hugewin
We appreciate you taking the time to share your experience, and we apologize for any inconvenience you may have faced while using our sportsbook services. We take customer feedback seriously, and we would like to investigate the matter further to ensure a fair resolution.
Upon reviewing your account, we found that your bets were flagged due to suspicious late odds provided by our sportsbook provider. While we understand the frustration this may have caused, it's important to highlight that we prioritize the integrity and fairness of our platform.
We would like to work with you to address any outstanding concerns and provide a transparent explanation of the situation. Please reach out to our customer support team with your account details, and we will do our best to resolve the issue promptly.
We value your trust and are committed to providing a positive experience for all our users. Thank you for bringing this to our attention, and we look forward to resolving the matter to your satisfaction.
Best regards,
Easy deposits at Hugewin
Easy deposits at Hugewin, especially with BNB, make gaming smooth and enjoyable for me!
February 1, 2024
Unprompted review
Honest payments
That 25% bonus at Hugewin every Wednesday? Absolute highlight of my week; gives my gaming that extra oomph. They're all about giving back, and I'm here for it!
February 1, 2024
Unprompted review
Really cool.
instant deposits at Hugewin? Super quick. Really cool to have that option!
January 18, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.