Bought my daughter in as she is desperate for a pet snake, but having never owned one, we need to research everything first. The shop staff we spoke to were so knowledgeable, helpful and patient with... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
I was looking for a high quality food for my two Cockapoos and found Skye and Murphy so thought I’d give it a try. They loved it so I was really happy and carried on using it. Their coats are lovely a... See more
Company replied
Visited the store to purchase filters for my fish tank.The staff were very friendly and helpful. When I got home realised that there was an issue with my order, phoned and spoke to Suzie who was reall... See more
Company replied
Brought my daughter in for some guinea pig hay and treats, shop assistant was very knowledgeable and helped me choose which treats would best suit my four guinea pigs, and helped me with care items an... See more
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Company details
Written by the company
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Contact info
Cooper Street, WV2 2JL, Wolverhampton, United Kingdom
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4.1
Great
2K reviews
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great staff and atmosphere
i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!
November 10, 2025
Unprompted review
HUGGLEPETS ARE EASY TO DEAL
HUGGLEPETS ARE EASY TO DEAL WITH AND THE COMMUNICATION IS SPOT ON...
March 9, 2026
Unprompted review
False advertising. Fraudulently taking money.
ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their online companies, HugglePets, they say I have to contact the other company, who, guess what ... say I have to contact Debenhams.
False advertising. Fraudulently taking money. No means of redress
March 4, 2026
Unprompted review
Easy to order online and fast delivery
Easy to order online and fast delivery, always use this company for my birds needs.
February 19, 2026
Unprompted review
Excellent seller
Excellent service, very helpful
Quick delivery.
Amazing price
Highly recommend
January 27, 2026
Unprompted review
Swift and efficient customer service
The item I ordered did not arrive, Evri tracking showed it had been on hold for a week. I contacted Hugglepets who chased it up with Evri for me. They were told the item had been lost in storage.
Hugglepets dealt with the matter swiftly and efficiently and they offered me a replacement or refund. I would recommend this company and would use them again.
January 20, 2026
Unprompted review
Pretty cat bowl
I ordered a lovely cat bowl from Hugglepets! Perfect size for my cat Millie! Very pretty, pink with white spots! Shape of a cat face too! Service was great and delivered quickly! Thank you!
January 13, 2026
Unprompted review
Had an issue but they dealt with it…
Had an issue but they dealt with it very promptly and quickly
January 9, 2026
Unprompted review
Thanks suzie
Thanks to suzie for sorting out a delivery issue, have used this company several times and have always found them to be fantastic
December 17, 2025
Unprompted review
Reply from HugglePets
Hey Andrew, Thank you so much for your kind feedback! We’re really pleased to hear that Suzie was able to help resolve the delivery issue for you.
It means a lot to us that you’ve used us several times and have consistently had a great experience. We truly appreciate your continued support.
Kind regards,
HugglePets
Bestest ever quality bestest ever value…
Bestest ever quality bestest ever value for Ur money and appearance is so amazingly amazing top quality items seller is the bestest in high quality standard posted quickly received so quickly colours are fresh and amazing looking thankyou so so much for quality coloured stones seller needs 100 stars everytime not just 5 thankyou so so much all the best for 2026🧑🎄⛄🌲☃️❄️😁
December 15, 2025
Unprompted review
Reply from HugglePets
Hey Tryphena, Wow — thank you so, so much for such an amazing review!
We’re absolutely thrilled to hear how happy you are with the quality, value, colours, and fast delivery. Your kind words really mean a lot to us and put a huge smile on our faces.
Thank you for your support and encouragement — we truly appreciate it. Wishing you all the very best for 2026, too! 🎄✨
Kind regards,
HugglePets
Outstanding Aspen shavings and fast…
Outstanding Aspen shavings and fast delivery. Moreover, many thanks to Suzie for her excellent customer service.
December 12, 2025
Unprompted review
Reply from HugglePets
Hey Sylvia. Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the aspen shavings and our fast delivery.
We’ll be sure to pass on your kind words to Suzie — she’ll be delighted to hear them. Thank you again for your support!
Reply from HugglePets
Hey Ron. Thank you so much for your kind review! Have a great festive break. Kind regards, HugglePets
Great customer service
I made an error in my order and Suzie changed it before dispatch - and that's on Black Friday weekend. Really impressed.
December 1, 2025
Unprompted review
Reply from HugglePets
Hey. Thank you so much for your kind review! We’re really pleased to hear that Suzie was able to help resolve the order change for you so quickly, especially during a busy Black Friday weekend.
We’re glad you were impressed and truly appreciate you taking the time to share your experience.
Have a great festive break.
Kind regards,
HugglePets
Visited the store to purchase filters…
Visited the store to purchase filters for my fish tank.The staff were very friendly and helpful. When I got home realised that there was an issue with my order, phoned and spoke to Suzie who was really helpful, along with the shop staff I spoke to on the phone who helped me trouble shoot my issue. All is working and my fish are happy.😃😃
November 18, 2025
Unprompted review
Reply from HugglePets
Hey Katie, thank you so much for sharing your review with us. We are pleased to hear you enjoyed your visit! We hope to see you again soon. Kind regards, HugglePets
Thank you Suzie for fab customer service
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a real life person, Suzie! She was friendly, helpful, knowledgeable, and helped me amend my order. Thank you Suzie and keep up the great work!
November 28, 2025
Unprompted review
Reply from HugglePets
Hey Renaye, thank you so much for taking the time out of your day to share your review with us. We are so pleased to hear that Suzie helped resolve the issues you were having. We hope to speak to you again soon. Kind regards, HugglePets
Absolutely fantastic pet store
Absolutely fantastic pet store. Has everything you could want for your furry friends. Staff friendly and knowledgeable. Recommend to all!
November 27, 2025
Unprompted review
Reply from HugglePets
Good morning Jo, thank you for taking the time out of your day to share your review with us 😊 We hope to see you again soon! Thanks, HugglePets
Lovely jumpers for my dogs
Lovely jumpers for my dogs
Ordered jumpers for the cold weather as my border terriers are getting a bit older, they loved them and look so cool. Ordering was easy and delivery was great.
November 24, 2025
Unprompted review
Reply from HugglePets
Good morning Lesley, thank you for taking the time out of your day to share your review with us 😊 We are glad to hear you are pleased with your purchases! Thanks, HugglePets
Received a large one through Amazon
Received a large Hugglepets crate through Amazon. Unfortunately one of the top bars won't go together. I hurt my hand several times trying to get it together. I packaged up & wanted to return (in the month timeframe). Unfortunately no printer at the moment. Contacted through Amazon to arrange a different return option and Hugglepets have just been incredibly difficult - asking for a photo of the crate. I said well it's packed up and a photo isn't going to show it doesn't go together. So now they are demanding a video. I don't want to try and put it together and hurt my hand again. Bearing in mind it's faulty and if I had a printer I could have just sent the item back, but no, they're being as difficult as possible. I still haven't got a refund 5 weeks later. Avoid.
November 27, 2025
Unprompted review
Reply from HugglePets
Hey Danielle. I am sorry to hear this. I understand that this item has been resealed; however, we do require images in order to be able to provide you with a pre-paid return label for the fault reported. Once these images are received, we can then act further. Apologies for any inconvenience caused. Kind regards, HugglePets
Suzie hugglepets
After I purchased my item part was missing so I was corresponding with suzie who was absolutely brilliant and helped me get everything sorted out swiftly, many thanks to suzie I will continue useing this service again thankyou jackie
November 15, 2025
Unprompted review
Reply from HugglePets
Good morning Jackie, thank you for taking the time out of your day to share your review with us, and for your understanding whilst we helped resolve the issues you had 😊 I will be sure to pass your comments onto Suzie! Kind regards, HugglePets
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