Hugglys Reviews 309

Bought the elephant. Worked for 3 weeks, then the breathing part broke. Emailed the company and was told 14 days was an adequate amount of time to raise any issue. Repeated emails and no answer. The reason the return policy is only 2 weeks is because they know the build is of such poor quality that the toy won't last much longer than that.

The company kept me informed on progress, which was really nice.
I got the rabbit hes so soft and cuddly, i love him.
Sadly hes been banished to my wardrobe for a while, the sound on it scared my dog, now she just attackes it, she will get fed up soon

Brought a stitch breathing bear a week before my little girls birthday.
She then had it for one week, and now the breathing element doesn’t work. The bear itself sounds very mechanical.
Emailed the company to resolve the matter and was told because it’s out of the 14 day return deadline all they can offer is 20% off.

Took a while to arrive but I was kept updated by email
Parcel was packed very tightly which made opening tricky as I couldn’t use scissors for fear of damaging the product

Great service and help if needed.

Not as good as the video. Quite solid and noisy, however it was what my granddaughter wanted for her 7th birthday. I bought one for each of the kids, however one stopped working within a couple of days. I had bought them in advance as their website suggested there was only a few left ( popular choice angel and stitch). I emailed Hugglys and received the following email:

Please note that customers are entitled to request a refund or replacement within 14 days of receiving their order, therefore we are unable to refund or replace your order. You can find more details about this process in our Refund Policy.
This statement is against the CONSUMER RIGHTS ACT OF 2015
I will not buy a replacement although this is going to be hard to explain to a seven year old.
Please don't be cheated by these people.......just don't buy.

Have the panda and koala lovely and soft but rather disappointed in the noises its makes it is loud with or without the music. When just the ‘breathing’ option is choosen it's not very soothing or calming just noisy so lovely teddies but feel disappointed with the calming side/function of the bears.

Cute lovely Stitch so soft and granddaughter loves it really soothes her

Perfect my grandchildren love them

Great item and value for money, fantastic updates throughout. Amazing seller and would definitely recommend the hugglys

Lovely teddies that work exactly as they should

I bought these for my neice and nephews,they are lovely, but smaller than I thought

Awful, teddy arrived installed batteries, makes an awful noise not a calm breathing noise at all. Gave it to my 2 year old, who easily removed the battery pack. Wires on battery pack not safe looking at all for small children. Then I noticed a hole in the top of the bears head. I contacted them and they said they would give me a 20% refund and to keep the bear or return it to China at my own expense which would have cost more than the bear is worth. Waste of money and do not buy anything from these scanners.

Absolutely love my bear

I ordered 3 for my grandchildren and they are cheap, nasty 'toys' which l threw in the bin....no point sending them off to China for a refund that may not come. Two internal boxes for the batteries didn't have a switch button, the one that had didn't work either....a total waste of money.

My mum gave me the stitch one for my birthday I was so happy to see it, since I been having trouble sleeping

But the minute I pressed the button on the paw...no breathing, there was music and snoring which was loud, but no breathing, I was disappointed but I'm still keeping it because I love stitch and I love that my mum would give me this.

To all you buyers out there be careful!!!

Swift delivery, good communication and a wonderful product.

Total scam! Do NOT buy! Finally arrived and was terrible quality and though they say you can request a refund, you have to pay to send it back to CHINA and they must confirm receipt before they will issue a refund…or as a good will gesture you can keep it (no thanks!) and they will reimburse 20% of your payment-absolutely disgusting!

Not worth the money ! Delivery took ages, poor stitching as ear was not stitched on properly ! No heart rhythm and the breathing and lullaby is so loud and poor quality! Not fit for purpose!! Very disappointed!