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Hugh Crane (Cleaning Equipment) Ltd was established in 1983 as a distributor of commercial and industrial cleaning equipment. For over 40 years the business has seen continued growth and now operates across three branches covering large parts of the country. Our mission, to supply the highest quality product and service to our customers. Investment across our sites and the people who work in them give us a leading advantage in every product and service we offer. In 1988 we manufactured our first pressure washer to meet the demands of industrial users, the COMMANDO brand was born. To this day we strive to design and manufacture the highest quality products to meet the demands of our customers. This dedication to quality has resulted in two British Standards, ISO9001:2015 & ISO14001:2015. We are a market leader of hygiene systems to the food production sector, with the design, manufacture, installation and servicing all provided in house. Together with the distribution of cleaning chemicals and janitorial supplies. We offer a complete range of solutions for your business.
South Walsham Road, NR13 3ES, Acle, United Kingdom
3.7
5 reviews
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Hugh Crane are an easy, open and communicative company that are a joy to order cleaning supplies through. Steve and his team are incredibly reliable and always supply fantastic products with great customer service. I cannot recommend highly enough.
A very extraordinary and upsetting experience.
Long story short, bought what I was advised were textured examination gloves. In fairness, that's what it said on the box. Opened them later to find they were not textured, so wrongly packaged. Took them back for swap / refund and was refused on the open box. Pointed out I couldn't know they were the wrong ones until I opened it but got the same answer.
When I stood my ground and said that wasn't acceptable the member of staff became agitated, rapidly turning to aggression, rudeness and insults. He had to be dragged off by 3 other members of staff, only to return soon afterwards to continue ranting where he left off. Had to be dragged away by the same 3 again, still ranting.
The sting in the tail was that I stood there for another minute for someone to come and apologise and see to my problem. Except no-one did, so looks like I was persona non grata.
Absolutely bizarre and unacceptable. Never go there again.
Really great service from everyone I dealt with. They kept me up to date on the delivery schedule and the product was great too.
We have been Hugh Crane customers for years and they have served The Limes in Acle and Linford Court in North Walsham very well. Nice friendly team and great service!
Was recommended to try Brite from Hugh Crane. It's a multi purpose glass and plastic cleaning product. Great for around the house and my home office. Popped in to their showroom in Acle and also picked up some dishwasher tablets while I was there. The guys behind the counter were very helpful and the prices were very reasonable.
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