HugiloveReviews 

Reply from Hugilove

Sep 3, 2025

Hi Alicia,

Thank you for sharing your experience with us.

We regret to hear about your experience at our shop. We'd hope for a chance to make up for what has been lost between us. Could you take photos of the shorts and send them to us with the title Trustpilot Review On Order [...]? Our customer service will check and support your case right away.

Sincerely,
Hugilove Team.

Reply from Hugilove

Aug 7, 2025

Hi Susan,

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your Hawaii shirt—from the quality and design to the fit.

We truly appreciate you taking the time to share your feedback. Don’t forget to reach out before your next order—we’d love to send you a discount code as a thank-you!

Warm regards,
The Hugilove Team

Reply from Hugilove

Jul 21, 2025

Hi Sherry,

We're very sorry to hear that you did not receive all the shirts from your recent order.

After reviewing your case, we’ve confirmed that the package was successfully delivered within the stated timeframe. Additionally, we responded to the email you sent us, but it's possible our reply landed in your spam or junk folder—could you please check there?

To further support your case, we’ve just sent you a private email. Kindly check your inbox (and spam folder) and reply to that message so we can assist you further and resolve this as quickly as possible.

Warm regards,
Hugilove Team

Reply from Hugilove

Jul 19, 2025

Hi Amaha,

Your feedback absolutely made our day! 😊 We’re so glad you loved the shirts and especially satisfied with our customer service and shipping progress.

We look forward to your next order!

Best regards,
Hugilove Team.

Reply from Hugilove

Jul 19, 2025

Hi Linda,

Thank you for bringing this to our attention.
We checked your order for a shirt that was delivered to you 10 days ago. Could there possibly have been a mix-up with another store?

Here are your tracking details:
Tracking number: 9200190390494320398814
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190390494320398814

We’ve sent you a follow-up email to help clarify the situation. Please check your inbox – we're here to help!

Looking forward to receiving your response soon.

Sincerely,
Hugilove.

Reply from Hugilove

Jul 1, 2025

Dear David,

Thank you so much for your honest feedback. We’re truly sorry to hear that the name was printed on the front of the shirt instead of the back. We completely understand how disappointing and frustrating this must be, especially when you had a different expectation in mind.

We want to make things right. A corrected replacement shirt will be on its way to you, or if you'd prefer another solution, we're more than happy to discuss that with you. Please check the private email we just sent for more details.

Once again, we sincerely apologize for the inconvenience. Your support and patience mean the world to us, and we deeply appreciate the chance to make it up to you.

Warm regards,
Hugilove Team

Reply from Hugilove

Jul 1, 2025

Dear Jose,

Thank you so much for your kind words! We're really glad to hear you love the Hawaii shirt and are happy with the material.

We truly appreciate you taking the time to share your feedback. Hope to see you again soon!

Warm regards,
Hugilove Team