I really want to be honest and fair. First the positives. Nate VIP manager is great, he was always supportive and tried his best. But management who make the decisions are crap, they do... See more
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There Games is A scam playing here for Long.didnt experience there slots games return winning everything they being controlled. Comeon did the Authorities blind with this scam gaming.Bec.It is very ob... See more
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I joined Hugo Casino after seeing some positive reviews online. At first, I was skeptical, but after my first week of playing, I can say the experience is amazing! The live casino section feels just l... See more
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A fair casino. I deposited 500 €, got a bonus for almost same amount and freespins. Played some table games, and managed to complete the rollout, and cashed out 898 €. I had to withdraw the money in 2... See more
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Company details
Written by the company
Prepare for an exciting gaming adventure at Hugo Casino, where thrills and bonuses await! Hugo Casino is your premier online gaming platform, fully licensed and regulated by the Government of Curacao. We are committed to offering a safe and secure gaming environment for our players. The fun never stops at Hugo Casino. We offer a wide range of games, including slots, table games, live casino experiences, and much more. Our game library includes titles from leading industry providers such as NetEnt, Microgaming, and Evolution Gaming. Additionally, we are generous with our bonuses and promotions, giving our players an extra edge to win big!
Contact info
Dr. Henri Fergusonweg 1, Curaçao
- support@hugocasino.com
- hugocasino.com
2.8
Average
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will try their best to steal your money
horrible experince with by far the most difficult withdrawals of any casino I have played
November 2, 2025
Unprompted review
Reply from Hugo Casino
Dear Mimer,
We’re sorry to hear that your experience didn’t meet your expectations. Please note that withdrawals at Hugo Casino are processed strictly according to our security and verification procedures to ensure player safety and regulatory compliance.
Unfortunately, we were unable to locate your account based on the information provided. To assist you properly, could you please share your account details via our Trustpilot request or contact our support team directly via our Live Chat or email? We’ll be happy to review your case in detail and provide an update on your withdrawal status, as well as provide any additional case clarification upon your request.
We look forward to resolving this matter for you.
Hugo Casino Representative.
SCAM AND DECEPTIVE CASINO
THIS SCAM CASINO IMPOSES A MAXIMUM CASHOUT LIMIT OF JUST $75 (OR EQUIVALENT IN OTHER CURRENCIES) ON ANY WINNINGS FROM THEIR FREE SPINS. THEY INTENTIONALLY HIDE THIS CRUCIAL RESTRICTION DEEP WITHIN A LONG AND CONFUSING “BONUS TERMS” PAGE, COMPLETELY SEPARATE FROM THE MAIN PROMOTIONAL OFFER. IT’S CLEARLY DESIGNED SO MOST PLAYERS WON’T NOTICE IT. BE AWARE , THIS PRACTICE IS DECEPTIVE AND UNFAIR. USERNAME: LOULOU1990
November 2, 2025
Unprompted review
Reply from Hugo Casino
Dear Louplante,
Thank you for sharing your feedback. Please note that each bonus comes with its own withdrawal limits and specific terms, which are always outlined in the bonus conditions. The maximum withdrawal is in place to ensure responsible gaming and to keep promotions fair for all players.
We completely understand that these terms can sometimes be confusing. If you ever have any questions or need clarification, please don’t hesitate to contact us – our team is always happy to assist you. You can reach us via email at support@hugocasino.com
or through live chat on our website.
We truly value you as a player and are here to make your experience enjoyable and fair.
Kind Regards,
Kawaii Partners Team.
100 euro withdraw bottom line
100 euro withdraw bottom line, other than that its good
September 25, 2025
Unprompted review
Reply from Hugo Casino
Dear Daniel Najibziea,
Thank you for your feedback!
We’re glad to hear that you’re enjoying your overall experience with us. Regarding withdrawals, please note that our minimum and maximum withdrawal limits are clearly stated in our Terms and Conditions.
Currently, players can have up to three withdrawal requests active simultaneously, and the maximum withdrawal limits are as follows:
Per transaction: €500;
Per day: €500;
Per month: €15,000
We appreciate your understanding, as these limits are in place to ensure secure and efficient processing for all transactions.
Should you ever have any questions about withdrawals or payment options, our support team will be happy to assist you at any time.
Best Regards,
Hugo Casino Representative.
Easy registration and fast withdravel
October 28, 2025
Unprompted review
Reply from Hugo Casino
Dear Pavel Lander,
Thank you so much for your feedback! We’re delighted to hear that you found the registration process easy and that your withdrawals were fast and smooth. Providing a seamless and enjoyable experience for our players is very important to us, and it’s wonderful to know that our efforts are appreciated.
We hope you continue to enjoy your time at HugoCasino and take advantage of all the exciting games and promotions we offer. Your support means a lot to our team, and we look forward to providing you with many more enjoyable experiences in the future!
Kind regards,
Hugo Casino Team.
Been waiting 4 days now on withdrawl…
Been waiting 4 days now on withdrawl won’t accepted any documents keeps saying no address found but it’s clear on all docs so not a great casino save ur money
October 25, 2025
Unprompted review
Reply from Hugo Casino
Dear Clare Barron,
Thank you for your message. We understand your concern regarding the withdrawal delay and apologize for the inconvenience.
Please note that verification is an important step for security reasons and to ensure the safety of your account and funds. To help us process your withdrawal faster, we kindly ask you to provide additional information regarding your account.
If you have any questions or need further assistance, please feel free to contact us via email at support@hugocasino.com
or through our live chat.
Thank you for your understanding and cooperation.
Kind Regards,
Kawaii Partners Team.
Awful casino
Awful casino. Bonuses are limited to X3 withdrawal ( the information is well hidden - this information is lacking when you read through the terms of the free spins) bonus needs x45 wagering. You cannot use bonuses when the withdrawal is pending. Registration is long and troublesome. Support is rude and Bot-like.
October 28, 2025
Unprompted review
Reply from Hugo Casino
Dear Holden,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points regarding our bonus system:
Free spins and cash bonuses are subject to wagering requirements, including the x45 wagering for free spins. These requirements are in place for security reasons and to ensure fair play, and this is a standard policy used by most platforms in the industry.
Bonuses cannot be used while a withdrawal is pending, which also helps protect both the player and the platform.
Regarding registration and support, we appreciate your comments and will take them into account as we continuously work to improve our processes and service. Our goal is to provide a smooth registration experience and professional support for all players.
Should you have any questions or need further assistance, please feel free to contact us via email at support@hugocasino.com
or through our live chat.
We value your feedback and hope to have the opportunity to provide a better experience in the future.
Kind Regards,
Kawaii Partners Team.
Super great casino with several…
Super great casino with several depositmethods and a great bonusprogram, and a 10 star supportteam that answers Quick and solves issues in minutes.
October 28, 2025
Unprompted review
Reply from Hugo Casino
Dear Emma Lindh,
Thank you very much for taking the time to share such positive feedback.
We’re truly delighted to hear that you’re enjoying our platform, including the variety of deposit methods, the bonus program, and especially our support team’s quick and efficient assistance.
Providing an enjoyable and seamless experience for our players is always our top priority, and it’s rewarding to know that our efforts are appreciated.
We greatly value your trust and look forward to continuing to offer you an exceptional gaming experience in the future.
Kind regards,
Kawaii Partners Team.
The baddest casino ever.before i…
The baddest casino ever.before i register i asked if they accept players from country.they said yea of course.just put this country atrenative.i won money and in the verification they closed my account lost the money i played and the winning money.the worst ever.fraud and liers.they couldn t give an answer regarding the big faul they made.
October 27, 2025
Unprompted review
Reply from Hugo Casino
Dear Maria Christou,
We’re sorry to hear about your experience and understand your frustration.
Please note that we have already provided detailed information regarding your case. We kindly ask you to check the last two emails from our Financial Department sent on 2025-10-27, as they contain all the necessary information and clarification regarding your account and verification process.
If you have further questions after reviewing those emails, please don’t hesitate to reach out, and we will be happy to assist you.
Best regards,
Hugo Casino Team.
Not enough bonus's or new games .
Not enough bonus's or new games .
Average
October 27, 2025
Unprompted review
Reply from Hugo Casino
Dear Andrea,
Thank you for your feedback! We’re always working to bring in fresh content and exciting new opportunities for our players.
We encourage you to keep an eye on the Promotions tab, subscribe to our email newsletter, and join our Telegram channel — that’s where you’ll find our newest bonuses, special deals, and game additions as soon as they go live.
Moreover, you are more than welcome to reach out via Live Chat or via email support@hugocasino.com to check for any loyalty bonuses or ask the team about the relevant bonuses available for your account.
Your feedback helps us improve, and we truly appreciate it!
Hugo Casino Representative.
Reply from Hugo Casino
Dear Robskics,
Thank you for your feedback.
We’re glad to hear that you find Hugo Casino a nice platform and that you enjoy the wide range of games we offer. Providing our players with variety and entertainment is always our goal, and it’s great to know that we’ve met your expectations.
We appreciate your trust and look forward to welcoming you back for more enjoyable moments.
Kind regards,
Hugo Casino Team
Witdhrawal takes some time but it fine
October 18, 2025
Unprompted review
Reply from Hugo Casino
Dear Danijel Mandič,
Thank you for your feedback!
We’re glad to hear that you’re enjoying your experience overall. While withdrawals may take a little time, we appreciate your understanding and are happy that it hasn’t affected your enjoyment.
Your support means a lot to us, and we look forward to continuing to provide you with smooth, fun, and rewarding game sessions!
Best Regards,
Hugo Casino Representative.
Platform looks really good
Platform looks really good. Have him been using it long easy to navigate Graphics he captivated.
October 23, 2025
Unprompted review
Reply from Hugo Casino
Dear J. Rana,
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that you’re enjoying our platform and that its design, navigation, and graphics have made a strong impression. Creating an intuitive and visually captivating environment is one of our top priorities, and it’s wonderful to know that you’ve found it both easy to use and enjoyable to spend time on.
Our team continuously works on enhancing the user experience — from smooth navigation and engaging visuals to reliable performance — to make sure every session feels seamless and entertaining.
We truly appreciate your support and look forward to welcoming you back for many more great experiences!
Best Regards,
Hugo Casino Representative.
Great casino with a broad selection of…
Great casino with a broad selection of slots and games.
October 26, 2025
Unprompted review
Reply from Hugo Casino
Dear Snus,
Thank you for your kind words.
We’re delighted to hear that you enjoy the broad selection of slots and games available at Hugo Casino. We constantly work to expand our game library to ensure there’s always something new and exciting for every player.
We truly appreciate your trust and support, and we look forward to providing you with even more great experiences.
Kind regards,
Hugo Casino Team
Reply from Hugo Casino
Dear Alberto,
Thank you for your kind review. We’re pleased to know that you find Hugo Casino an excellent and entertaining online platform where everything is easy to use.
We truly value your support and hope you continue to enjoy every moment with us.
Kind regards,
Hugo Casino Team
Everything perfect
October 26, 2025
Unprompted review
Reply from Hugo Casino
Dear Irek,
Thank you for your positive feedback. We’re very happy to hear that everything has been perfect with your experience at Hugo Casino.
Your support is greatly appreciated, and we look forward to welcoming you again soon.
Kind regards,
Hugo Casino Team
Great casino my go to casino and sports…
Great casino my go to casino and sports betting app easy and quick payouts 👌
October 17, 2025
Unprompted review
Reply from Hugo Casino
Dear Jordan,
Thank you for your great review. We’re thrilled to hear that Hugo Casino is your go-to platform for both casino games and sports betting.
It’s wonderful to know that you enjoy our fast and easy payouts. We appreciate your trust and look forward to providing you with many more great experiences.
Kind regards,
Hugo Casino Team
Reply from Hugo Casino
Dear Daniel,
We appreciate your kind review! It’s wonderful to hear you’re enjoying your time with us.
Don’t forget to check our Promotions tab and Telegram channel to stay updated on the latest events and bonus codes.
Hugo Casino Representative.
Try Try Try
Hey its a great Casino u can Play everything you want nothing more to say
Greetings 😊
October 24, 2025
Unprompted review
Reply from Hugo Casino
Dear Matthias,
We love your energy — thank you for sharing such a positive message! 🎉
It’s great to hear you’re enjoying the variety of games at Hugo Casino. Don’t forget to check the Promotions tab and join our Telegram channel to stay updated on the latest bonuses and events!
Hugo Casino Representative.
Great website to play on and good…
Great website to play on and good service
October 24, 2025
Unprompted review
Reply from Hugo Casino
Dear Sasse,
We greatly appreciate your kind feedback and are pleased to learn that your experience with Hugo Casino has been a positive one.
Our team strives to provide a high-quality and engaging gaming environment for all our players, and it’s rewarding to know that our efforts have met your expectations.
Your encouraging words inspire us to continue enhancing our services and maintaining the highest standards of entertainment.
Thank you once again for choosing Hugo Casino — we look forward to your next visit.
Sincerely,
Hugo Casino Representative
Love it
Love it, when you are loyal enough you get a lot in return! And a personal guy you can ask for freebies and that help you if you’re wondering about something. Fast answers. Nothing too complain about, I love it!
October 25, 2025
Unprompted review
Reply from Hugo Casino
Dear Camilla,
Your kind words truly made our day — thank you so much for sharing your positive experience!
We’re thrilled that you enjoyed your time at Hugo Casino. Our team is dedicated to creating a place where every player feels appreciated, and your feedback confirms that we’re on the right track.
It’s messages like yours that inspire us to keep delivering a fun and rewarding gaming experience.
We hope to see you again very soon at Hugo Casino!
With gratitude,
Hugo Casino Representative
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