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Rated 3 out of 5 stars

Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... See more

Company replied

Rated 3 out of 5 stars

It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... See more

Rated 4 out of 5 stars

I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, for... See more

Rated 1 out of 5 stars

1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

224 reviews

5-star
4-star
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1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Really good broker I've only ever had…

Really good broker I've only ever had positive experience with Hugo's.
24/7 Crypto trading is a major plus for me , I can work around my awkward shifts.
Same day withdrawals all week even on a Sunday !

July 19, 2020
Unprompted review
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Reply from Hugo's Way

Thank you for the positive feedback, John. We understand the importance of traders having access to their funds and as such, we offer same-day deposits and withdrawals coupled with 24/7 live support.

Rated 5 out of 5 stars

Great customer service

Great customer service, expert knowledge

July 17, 2020
Unprompted review
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Reply from Hugo's Way

Thank you, David. We are proud to offer our traders round the clock, professional support via LiveChat, email and call back request.

Rated 5 out of 5 stars

I have been using this broker for a…

I have been using this broker for a short while, as I am a new trader had a few queries I asked the customer 24/7 chat and got all the answers I needed! Very happy with the service, I will be using them for the foreseeable future.

July 17, 2020
Unprompted review
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Reply from Hugo's Way

Hi Molly and thank you for leaving us such positive feedback! We are always here for you via LiveChat, email and call back request.

Rated 5 out of 5 stars

Better than most I’ve tried.

Been using these guys for a while since switching from IG. Much better user experience and range. Definitely won’t be changing back at the moment. Very happy.

July 17, 2020
Unprompted review
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Reply from Hugo's Way

Thanks for leaving such a positive review, Dan!

Rated 1 out of 5 stars

3 strikes and you're out!

This is the second time giving these guys a chance. The first time I was stooped out of many trades too warly and I gave them the benefit of the doubt. With their servers lagging on MT4 and your money not changing with the current price to them taking you out of positions this is the last time they will see any of my money. Do not use this broker. I haven't had this issue with any other broker and I liked the fact that they offer low spreads and indicies trading but I was trading forex and their spreads are super lower and they still take you out of trades. Take your money elsewhere.

July 16, 2020
Unprompted review
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Reply from Hugo's Way

Hi Mason and thanks for providing us with some feedback. We have undergone major service upgrades by adding an additional server to the Hugo’s Way platform as well as fully optimising the existing one. The upgrades aim to dramatically improve platform performance and minimise any unscheduled downtime. After a full investigation, we found that too many users logging into the platform at once, along with many dormant MT4 accounts, was affecting server performance. The additional server will help spread the workload of the existing server which has been fully updated.

Whenever a trader feels like a trade was negatively affected through no fault of their own, we encourage them to get in touch with their MT4 account number along with the trade ID of any negatively affected trades. From here we can investigate exactly what happened and report back to you with our findings. If indeed your trade was negatively affected, we will look at reimbursement options for you. Please get in touch with your MT4 account number and one of our dedicated trading professionals can investigate further for you. Our professional support team is available 24/7 via LiveChat, call back request or email support@hugosway.com. We look forward to hearing from you.

Rated 5 out of 5 stars

Been with these for a while now along…

Been with these for a while now along with a few other brokers, I find them easy to use and good for crypto trading, like being able to deposit and withdraw in BTC wouldn't want to do it any other way now as used to getting it so quickly. Good that the crypto is 24/7 as well as so many aren't, I'm not sure how anyone could trade BTC without 7 days a week access.

July 6, 2020
Unprompted review
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Reply from Hugo's Way

Thank you for your positive review.

Rated 1 out of 5 stars

Scammy broker

Scammy broker, they will rob you of your money without any evidence of why your trade failed. They will blame it on fictional spreads that they make up on the fly 20+, 30+ pip spreads on major and minor pairs that are typically only a couple pips!! They will try to use these fake spread amounts to somehow justify them sucking hundreds out of your account instantaneously!! Stay away from this broker if you care about your money!

July 6, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

I was unable to locate your account based on the information you provided on TP. We are a genuine broker and offer full transparency to our clients through a 24/7 professional support team. At any time if you feel like a trade was affected through no fault of your own, one of our dedicated trading professionals can investigate this for you. Once an investigation has taken place, they will contact you with a report of exactly what happened. Please get in touch with us quoting your MT4 account number and the trade ID of any affected trade. Our support team is available 24/7 via LiveChat, email or call back request.

Rated 5 out of 5 stars

What a great top broker,

What a great top broker, with amazing opportunities. Always on point when i am trading currency pairs through out the week and also love crypto trading on the weekend. Super fast server times making for seamless trading. Since signing up i have never looked back, now my only broker of choice. top job

July 5, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Dean and thank you for your review! We recently went through a major service upgrade and added an additional server to the platform as well as fully optimising the existing server to truly enhance your overall trading experience. It's a pleasure to continue to offer a service that makes our traders happy.

Rated 5 out of 5 stars

A good experience.

I've been using Hugosway for about 18 months now (I have been trading for 5 years in total).
Personally, I've had a good experience so far, no major issues and I've always found their live chat to be fast, friendly and quickly resolve any little issues.
There doesn't seem to be many brokers out there which are offering the same range of instruments. They cover forex, crypto, stocks, indices and commodities and seem to give way more leverage options than most.
I read a few reviews of people complaining, only good for beginners, etc which surprised me as I find them to be way cheaper than other beginner orientated platforms such as Etoro... I've used a fair few brokers and to me they seem very competitive. I'm happy with my choice and can't see myself changing any time soon.

July 3, 2020
Unprompted review
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Reply from Hugo's Way

Thank you for the kind words, Karl. We are happy to have you with us and are available 24/7 via LiveChat, email or call back request.

Rated 4 out of 5 stars

Pleasent trading experience

Pleasent trading experience

Having traded FX currencies at Hugosway over the past 12 months ive seen some great additions that have directly effected trading conditions for the better.

The server speed is now lightning fast and great for execution across all the platforms ive tried it on.

The customer service at Hugos has always been good and is there instantly to answer and question you have.
Recently i have been down the crypto rabbit hole and i am impressed with the 247 nature of crypto trading across their 30 odd pairs, my favourite is BTCUSD of course!
I use BTC as deposit and withdrawal method which is quick and convinient from my coinwallet.

I see they have affiliate scheme too which is something i am looking into starting for myself. I dont mind the spreads here they could be a tad better but they dont concern me much as i swing trade my account here

July 2, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Thank you for your review, Scott. We recently went through a major service upgrade and added an additional server to the platform as well as fully optimising the existing server. Joining our affiliate program is a great way to earn a passive income by referring friends to Hugo's Way. The program operates using a tiered structure to maximise your earning potential and is 5 tiers deep. Not only that, but you can also have access to an exclusive affiliate executive to help with advertising your campaign as well as a media pack containing marketing materials such as banners, logos and much more. You can join the program here: https://hugosway.com/hugo-fx-affiliate-program/ If you need any further assistance, don't hesitate to get in touch.

Rated 4 out of 5 stars

Not had any issues with these guys

Not had any issues with these guys, the platform they offer is decent and runs pretty smooth. Quick withdrawals and deposits which is always a good thing to see.

June 28, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Thank you for your positive words, TJ.

Rated 3 out of 5 stars

Terrible For Long Term Traders. TERRIBLE!

Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially when it comes to holding Cryptocurrency. I tested it against TradersWay ( same position size, same pair) Hugo’sway charged me over $100 in fees yet TradersWay only charged roughly $49. Will definitely be transferring what’s left of my money to another broker. Ridiculous.

June 26, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Asante and thanks for the feedback. Swap fees are charged for positions held overnight and are calculated using this formula: Swap Fee = (Pip Value X Swap Rate X Number of Nights) / 10. Swap rates can be found in the MT4 instrument specification for your reference. To help reduce swap fees, try and avoid leaving positions open overnight. Hugo’s Way offers a lucrative affiliate program where you can earn commission by referring friends. Affiliation commission is a great way to earn a passive income and offset any additional trading costs. Should you need any further help or assistance, don't hesitate to reach out to our support team who are available 24/7 via LiveChat, email or call back request.

Rated 3 out of 5 stars

Average Broker

Been with these guys for about 5 months. Good selection of crypto pairs and I like being able to deposit And withdraw via BTC.

The spreads are nothing to write home about though and seem as loose as other brokers.

Not really had a problem with them and probably better for people starting out in forex.

June 23, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Thank you for providing us with some feedback. We use BTC as a primary deposit and withdrawal keeping the speed of transactions in mind. We are proud to offer same-day withdrawals and users can withdraw whenever they wish! Our spreads are competitive and live spreads can be tracked on our website homepage. Should you need any or assistance, in the future, don't hesitate to get in touch to a member of our professional, 24/7 support team.

Rated 1 out of 5 stars

I started an account with Hugos Way…

I started an account with Hugos Way around April 2020 with $500. I noticed at one point it rolled down to a $400 balance but then it increased back. Then at the beginning of June 2020, my account was right around $1000 and now it is at a NEGATIVE -$956. I notice after checking on my trades around the end of March or First week of June, my account was frozen. It was not moving. I was puzzled as this is my FIRST time trading. I reached out to Hugos Way after receiving the email that they experienced freezing on some accounts. They refused to acknowledge that MY accounts did freeze. I believe this is because they had to refund TOO many accounts and did not want to own up to it. I KNOW FOR A FACT that my account FROZE! I sent over screen shots of the accounts that were in the red during that time and everything. They still refuse that the account froze. And they say that your funds are secure but apparently they are not. I have an AUTO trading BOT so I know this should NOT have happened.

June 21, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Dana and thank you for providing us with some feedback. Please be advised that our trading team has been over your positions and can not see any negatively affected trades where Hugos Way would be liable. Although we do allow 3rd party software to be used on our platform, we can not take responsibility for any trades which will have been effected through the use of an auto trading bot. Furthermore, please be advised that your MT4 account is not in a negative balance. As part of our continued commitment to client security, the company keeps its funds completely separate to traders'. This means we can easily distinguish which monies belong to which client. By using cold storage, client funds are kept offline and away from potential online threats. We hope this helps to clear things up for you, Dana. Should you need any assistance in the future, you can contact us 24/7 via LiveChat, email or call back request.

Rated 5 out of 5 stars

Hugosway have been very good so far

Hugosway have been very good so far. There’s lots available to trade with this broker including crypto’s and they allow deposits and withdrawals using bitcoin which is what I was after.
The spreads they have are quite reasonable and competitive, they also have a very responsive customer support team which is even available over the weekends.

June 17, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Thank you for reviewing us

Rated 5 out of 5 stars

I've been with Hugosway for just over a…

I've been with Hugosway for just over a year now and never had any issues with them. Really sorry to hear some of these other reviews but I can't say I have experienced anything like that. I was looking for a broker to be able to trade crypto with as my sole broker at the time IC Markets, while very good, is limited in this department. After reading some reviews I took the plunge and signed up with Hugosway which took minutes. I sent my BTC deposit from my Coinbase account and I was up and running in no time. Now that I am in a position to be making regular profit I try to withdraw weekly and find my money hits my Coinbase wallet normally within 2 hrs or so.

The range of assets, cryptos, stocks, indices etc that you can trade is vast and the generous leverage options are really helpful for smaller account growth. An excellent experience to date!

June 11, 2020
Unprompted review
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Reply from Hugo's Way

Thank you very much for your review

Rated 4 out of 5 stars

Very decent broker

Very decent broker, I use them both for crypto and forex. Any issues I’ve had were covered quickly by the support team and withdrawals are always prompt. All in all a good rating amongst the brokers I do use!

June 8, 2020
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Thank you for your kind words

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