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Rated 3 out of 5 stars

Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... See more

Company replied

Rated 3 out of 5 stars

It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... See more

Rated 4 out of 5 stars

I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, for... See more

Rated 1 out of 5 stars

1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Do not believe positive review about…

Do not believe positive review about this firm. They are big scammers. Over a year now, I cannot withdraw my capital and my profits. Customer service is useless

October 25, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Dear Mark,

Thank you for your feedback. Unfortunately, we were unable to locate any funds deposited to your account. Kindly confirm you are in fact using https://hugosway.com/ and not another similar site.

We offer 24/7 customer support via email, call-back request and Live Chat. Please reach out to us here: https://hugosway.com/contact-us/, as we have received no communication from you at all and we would like to assist you if possible.

Kind regards,
The Hugo's Way Support Team

Rated 1 out of 5 stars

NO HELP AT ALL…

My account was compromised over night by someone Hugo said was at a different IP. I lost over $2000 USD and they did nothing to help. I’ve heard rumours but now I know.

October 13, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Anthony,

We are sorry you feel this way.

Unfortunately, we were unable to look into your account based on the information you provided. To be able to assist you, please get in touch with our customer support including your account details who will be able to direct you to our specialized trading team and look into your issue further.

Best regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

Customer service chat was a 0 stars.

Customer service chat was a disaster. Finally got a knowledgeable person to call back. He fixed the problem in 5 minutes.

September 21, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi there,

We're sorry you feel this way. Our support team are trained to respond to queries in a timely and professional manner, whilst following scripts in order to give accurate responses to customer queries. Apart from call-back requests, we also provide 24/7 support through LiveChat or by Email.

Kind regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

I was in contact with a girl that goes…

I was in contact with a girl that goes by the name of brandy Mulla. I invested $350 with her and then she asked me for a 10% of my return And then kept asking for more money. I never received any money back from her nor my return. I will have to reach out to my bank and file a police report. Be careful because they are a scam.

September 19, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Jackie,

Please note that asking clients to invest or send funds is against our policy and we can confirm that nobody by the name of Brandy Mulla works within our company. Our agents are trained to respond professionally and resolve issues in a timely manner, whilst following scripts in order to give accurate responses to customer queries. All calls are recorded and our audit team take time going through the calls to make sure that all issues were handled well and up to our standard.

From what we can see, your account is not registered with us. However, should you require any further assistance, please get in touch with us through our LiveChat, by Email or by call.

Kind regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

I can’t even cash out

I can’t even cash out. I sent my drivers license and still having issues . Come at your own risk!!

September 16, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Jes,

At Hugo's Way, we have a specialised KYC team who take time to review documents to avoid any possibility of risk. We suggest getting in touch and providing an additional identification document to prove your identity, if you encounter any issues. We promise you that this is in no way done to waste ones time, but rather to safeguard your account and your funds.

Please get in touch with a member of our support team, should you encounter any queries in the process.

Kind regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

Stay away from these people

Stay away from these people, they will keep everything you deposit with them. Stay well clear. Although I managed to get everything refunded with the help of The Watch Guard .Tech. I hope others would be wise and learnWhen you first open an account with this company they bombard you with calls. They obviously share your details with other investment companies as they also call. I was getting 12-15 calls a day at one point, even at the weekend, trying to get me to invest more and take an account manager, which I refused to do. When I asked to close my account because someone else had managed to withdraw most of my money and had added their email address and phone number to my account, which I can't change back, I can't get hold of anyone. I have emailed, called and used the chat function on the website and keep getting told someone will call me in the next 24 hours. It's been 2 weeks and still no call. Every single employee has a generic "British" name but not one of them has a British accent, so obviously using false names. DO NOT INVEST WITH THIS COMPANY. I am still trying to get my money back but I don't hold out much hope. But a breakthrough came out when I found TheWatchGuard .tech on trust pilot and he has done a lot for me to get my funds back.

September 16, 2021
Unprompted review
Rated 1 out of 5 stars

Please be careful...

I recently tried to suspend or deactivate my account and even when giving them personal information, as well as a photo ID picture, they will not do what I ask of them. The process overall will give you a huge headache and I do not really trust this website anymore. Looking at the reviews, many people have problems with this site and get cheated out of their money already as it is. Do yourself a favor and go to another trading platform because most likely you will end up running into these problems sooner or later. Stay blessed.

August 11, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Maya,

Unfortunately, we were unable to investigate your query further based on the information you provided.

Please note that requesting identification documents is important when deactivating an account, this is because we would need verification that the user closing that account is actually the owner of the account. This is to eliminate the risk of any inconvenience by third parties.

Should you require any further assistance, please get in touch with a member of our 24/7 customer support team through Live Chat, call-back request or email.

Kind regards,
The Hugo's Way Support Team.

Rated 4 out of 5 stars

I have been with Hugo's Way for around…

I have been with Hugo's Way for around 6 months now and never had any issues.

Customer service has always been on point and any issues swiftly resolved.

Withdrawal and deposits are also always super quick. I trade FX and the spreads have always been pretty decent.

Overall I am happy with Hugo's Way and will carry on using for the foreseeable.

August 5, 2021
Unprompted review
Rated 4 out of 5 stars

Great broker . Highly recommended

I have been with the broker for 18 months now and cant recommend them highly enough. I trade Forex and Crypto. After switching from my previous broker they are like a breath of fresh air and allow me to trade at weekends. The support is first class on the rare occassion I have had to speak to them and withdrawals are straight forward.

August 5, 2021
Unprompted review
Rated 4 out of 5 stars

So far so good

So far so good, no complaints.

Makes trades quickly, all week.

Regular withdrawals are correctly paid in a timely fashion. Not like some others I been with.

Works well for manual trading and with EAs (expert advisors) and supports mt4. Great for automatic trading.

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

I have been with the broker for year…

I have been with the broker for year and they are excellent. Very good customer service and excellent spreads on trades , with wide variety of pairs etc to use. Their platform is very user friendly and easy to navigate too. In terms of withdrawals and depositing money very smooth process too with several options , and no issues with getting money out

Would recommned this broker without any hesitation

August 5, 2021
Unprompted review
Rated 4 out of 5 stars

10 months with them, Good experience...

Been trading with them since Nov 2020, and everything is good so far. I switch to them because they are offering nice leverage.

For instance, on crypto, they are offering 1:100 leverage and 1:500 on forex.

Second major reason is 24/7 trading. I can trade cryptocurrencies during the weekend as well. While this option wasn't available with my previous broker.

Well, deposits and withdrawals are pretty swift. Hugosway processed withdrawal within a day, even during the weekend.

Lastly, I like customer support, they are responsive, I had to chat with them once, and they were very cooperative.

I'm looking to stick with them for longer.

August 4, 2021
Unprompted review
Rated 2 out of 5 stars

Not regulated for US Traders & Slow Profits!

I give 2 stars due to the rate of my trading profit with Crypto & Forex trades! Profits would shoot up in my demo account but in real trades it was like a turtle... Then, I was told Hugo's Way is NOT regulated and protected for USA traders. Therefore, I withdraw most of my money and left about $1 so I would not have a problem receiving my money like so many others. Glory be to GOD, I received all of my money hours later...

July 28, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi US Trader,

We are sorry you feel this way. Please note that Hugo’s Way is a fully transparent ECN/STP Broker, establishing a safe and secure trading environment for all clients. The demo account was designed for traders to be exposed to real-time forex situations, mirroring the activities of the real market trading environment with virtual funds.

As you have not provided any contact details in your review, we are unable to locate your account to investigate your complaint further. We highly recommend that you do get in touch with a customer support representative, who are available 24/7 to provide clients with any assistance they may require at all times.

Regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

They steal money...they close your…

They steal money...they close your trade and steal your money ...they stole my money..and to prove the loss it is not even showing in the daily transaction activities happened twice this morning.....you all will burn ...as easy as you stole it...you will loose it all even faster than you can spend it...

July 28, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi there,

Please note that the closing of buy orders are triggered by the bid price so you will see the chart line hitting the Stop Loss. While the closing of sell orders are triggered by the ask price, which is not visible by default. That is why stop losses of sell orders may occur on prices not seen on the chart. The Ask Line can be enabled by right-clicking on the chart and opening Properties within the MT4 platform.

Since you have not provided any account information, we were unable to locate your account to investigate your query further. Should you require any more information, please get in touch with a member of our 24/7 customer support team through Live Chat, callback request or email.

Kind regards,
The Hugo's Way Support Team.

Rated 5 out of 5 stars

6 months in with Hugosway broker.

6 months in with Hugosway broker.

My trading plan for 2021 was to leverage the crypto market, step in Hugosway with 1:500 leverage fx and 1:100 on crypto. I mainly trade BTC, LTC and ETH but there are many crypto pairs to trade with on this broker.

Liquidity is there 24/7 making trades happen quickly, every day of the week.

The platform lends well to EAs (expert advisors) and supports their use through mt4. Great for hands free trading.

My account has not skipped a beat and regular withdrawals are correctly paid within the same trading day.
Here's to another 6

July 25, 2021
Unprompted review
Rated 5 out of 5 stars

Hugosway 2+ years and counting. . . . . .

I have been trading my Hugosway account for 2+ years and counting.
I chose Hugosway to enable me to trade Crypto 24/7 way back when in 2019. It provides the highest crypto leverage I have found at 1:100, with a wide choice of pairs, although personally I stick to BTC it is good to check out lots of other pairs.
Hugosway was very simple to get started with, and even for a completely new trader, the live chat is really quick to reply if you get stuck.
I make deposits and withdrawals using Bitcoin, which is super fast, other methods are available but Bitcoin suits me best.
So 5 stars from me, as a broker is only going to work for you if it meets your trading requirements and for me Hugosway meets all the expectations I have for crypto trading and has been very reliable over this time.

July 19, 2021
Unprompted review
Rated 1 out of 5 stars

RUNNNNN!!

RUNNNNN!!! DO NOT PUT YOUR MONEY IN. MY ACCOUNT JUST FROZE ON AN OPEN TRADE. I WAS UP ON A TRADE AND THEY CLAIM THEYRE DOING MAINTENANCE NOW I CANT CLOSE MY TRADE OR DO ANYTHING ... NOW MY ACCOUNT IS NEGATIVE AND PROBABLY GOING TO BLOW OUT...

June 30, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi there Chip,

We're sorry to hear about your issue. Unfortunately we were not able to look into your account, as we did not locate any accounts with the name you provided. We kindly ask you to send us your email address used to open your account, and one of our dedicated trading professionals will look into this issue for you.

Please feel free to contact our customer support team at any time for further assistance, they are available 24/7 through web chat, email or by requesting a call back.

Regards,
The Hugo's Way Support Team.

Rated 1 out of 5 stars

Better avoided, shady AF

I'm part of a team of traders who routinely trades crypto across several brokers. I first became aware of hugo's way when the new guy was trying to join our team.

After watching him do a few trades... we looked for documentation on fees, leverage amounts, funding options, etc. You know basic information. I even signed up for an account and still couldn't find it.

How is anyone supposed to take a good position if I can't find the fees schedule?

Another frankly idiotic thing they do is somehow you're expected to make trades by lot... in crypto. How many coins are a lot of crypto. What is 0.1 of a lot of a bitcoin or of an ether. I guess if you like gambling this is the place for you.

I'm not even going to speculate, since I haven't and won't be giving them a deposit. But I do suspect, from watching the new guy lose a few hundred bucks on positions where his take profit should have triggeded but for some reason didn't. That there's some automated spread manipulation.

Even with that I wanted to test it and figured I'd send over some BTC dust. I went to deposit BTC and it wouldn't give me a deposit address until I had entered a fiat amount. What sort of scam is that? I can't just directly deposit an amount of btc? You guys want to qoute me to exchange it to fiat?

June 20, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Michael,

Hugo’s Way is a fully transparent ECN/STP Broker, establishing a safe and secure trading environment for clients through the award-winning MT4 platform. Our low spreads are provided directly by liquidity providers based on available rates at the time of trading.

You can find information regarding fees charged, funding options and more under the FAQ’s section of our website. All fee information related to trades can be found in your MT4 account under each instrument’s “Specifications” tab.

With regards to Crypto lot size trades, this is a standard procedure as all instruments available on our platform are CFDs, meaning that traders open positions on the underlying assets using contracts.

Should you require any further information or assistance you can contact our customer care team who are available 24/7, through Live Chat, email or call-back request.

Thank you,
The Hugo’s Way Support Team

Rated 1 out of 5 stars

Scam of the worst!

Scam of the worst!
Absolutely scam at it’s finest

June 8, 2021
Unprompted review
Hugo's Way logo

Reply from Hugo's Way

Hi Shahin,

Hugo’s Way is an ECN/STP broker committed to ensuring maximum security on client funds by providing cold storage for all client deposits. Our spreads come directly from liquidity providers to ensure competitive spreads at all times. Spreads may change according to levels of liquidity which may fluctuate during peak trading times, but any possibility of third party interference is eliminated.

Since you have not provided any account details in your review, we are unable to locate your account to investigate your complaint further. Our customer care representatives are available 24/7 to provide clients with any assistance they may need at all times. Please get in touch should you have any questions about your trades, by including your email address within your message.

Regards,
The Hugo’s Way Support Team.

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