Hulah Reviews 

16
TrustScore 4.5 out of 5

4.5

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Company details

  1. Travel & Vacation

Information provided by various external sources

Hulah provides travellers with an online, on-demand personal travel assistant that finds, plans and books their holidays. Hulah works by learning about travellers first, by asking them to fill out a travel personality questionnaire. Hulah is able to efficiently and effectively find the perfect trips, which are completely tailored to the customer. By using a mixture of local knowledge, machine learning and travel agent experience Hulah is able to save customers hours of time that would have been wasted searching the internet.


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4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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4.5

All reviews

(16)

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Rated 5 out of 5 stars

Great trip to Greece!

Great experience using the service. It was easy to communicate with the team, the roadmap provided was really helpful - including all necessary documents and tickets sent out with easy access.
The process of getting Hulah to plan the trip, getting the best deals and options, so I could focus on the enjoying part, was awesome!

July 7, 2017
Unprompted review
Rated 5 out of 5 stars

Holiday in Greece

We booked our holiday in Greece with Hulah and had the best experience! If you're anything like me and hate the planning part of travelling, Hulah is a life saver! Fifi (our guru!) was so easy to deal with and found a way to accommodate all of our wishes, while staying within our budget. The platform worked really well and we stayed in amazing places - that we definitely want to go back to!
No brainer, we'll be using Hulah all the time!

July 3, 2017
Unprompted review
Rated 5 out of 5 stars

Due to a bereavement my family and I …

Due to a bereavement my family and I had to book emergency flights and accommodation in order to attend my grandfathers funeral.
We booked through Hulah and they took a weight off our shoulders, they arranged flights, accommodations, transport and even medical insurance for a family of 5 at short notice.
They remained patient and helpful when we changed accommodation on more then one occasion and were always contactable via email or whassap.
I would like to thank them for all there help and would definitely recommend them to friends.

May 12, 2017
Unprompted review
Rated 5 out of 5 stars

South East Asia adventure

We recently booked a trip to Malaysia, Singapore and Indonesia through Hulah. Jamie was our travel guru and he worked hard to create an exciting itinerary for us, including the different stops we requested and reservations at interesting hotels. Hulah accommodated changes we requested to ensure we ended up with the trip we desired. I have no hesitation in recommending Hulah to any other traveller. Thank you, Hulah!

May 8, 2017
Unprompted review
Rated 5 out of 5 stars

An absolute wonderful experience

An absolute wonderful experience! We booked our honeymoon with Hulah in March 2017. Hulah looked after us every step of the way, from the initial email, to the changes we made about our dates and destinations and even a reminder of what documents to print just before the trip.

If you want a truly amazing travel experience but do not want the hassle of planning, Hulah is your best friend - I could not have planned a better getaway whilst planning a wedding at the same time, so thank you so much Hulah!

May 3, 2017
Unprompted review
Rated 5 out of 5 stars

Hulah is amazing!

Had the best experience with Hulah for our honeymoon! From start to finish, they were the most helpful in every aspect. It was such a relief knowing we had Fifi to support us if anything went wrong (not that it did as Hulah were so organised!) They listened to all of our requests and although we were a bit fussy, Hulah were still so helpful. I absolutely loved the PDFs they designed to lay out all of the important details of our honeymoon, things to do, and the checklists we needed to tick off! Thank you Hulah for being so patient with our needs and ensuring we had the best honeymoon we could ever have! Will definately be using their services again for the future!

Shahnaz and Musthaqeem

April 28, 2017
Unprompted review
Rated 5 out of 5 stars

Can I have Hulah for every aspect of my life?

Can I have Hulah for every aspect of my life? Solid customer experience. Surprised at speed guru managed to find my options (within 24 hours). The extra info about free luggage was great. As I usually get tricked into 'cheap' flights that turn very expensive with all the add-ons. Not with Hulah.

Absolute winner.

April 27, 2017
Unprompted review
Rated 4 out of 5 stars

Camping trip

Hulah were great with providing multiple options for a camping trip over Easter with a breakdown of the costs etc.

I would recommend highly to people who were looking to plan a stress free holiday.

Small issue was there were a few questions we needed answered last minute which they were unable to come back to us on and we were also unable to get in touch with the camp site.

**24.04 **

We appreciate the detailed response and definitely enjoyed our trip with the planning which Hulah offered.

April 23, 2017
Unprompted review
Hulah logo

Reply from Hulah

Hi Johnny,

We are very sorry for the delay in responding to your questions in advance of your trip. We did in fact raise your queries with the campsite directly immediately after you got in touch, however they were very slow to get back to us with answers, which in turn caused a delay from us to get back to you. While we have no direct control over our suppliers or their timeframes, we do understand that it is our duty to keep you informed of our communications with them, and where delays occur, do our best to respond to questions on their behalf.

We do hope the rest of the experience leading up to and during your camping trip was enough to offset the delays in communication, but we do once again offer our most sincere of apologies.

Best wishes,
Jamie

*Edited on 28/4/17 for privacy reasons.

Rated 5 out of 5 stars

Extremely helpful and friendly

Extremely helpful and friendly, Hulah were able to arrange an extremely last minute package for us to Dubai (literally as we were in the departure lounge of the airport!) They not only provided a number of different options to consider but also trusted us and made the payment to the hotel on our behalf as we were boarding our flight. Although the hotel we chose was not exactly what we were expecting, Hulah provided us a partial refund as a lovely gesture for the inconvenience caused by the hotel - something we were not expecting at all! Great service all round and highly recommend. Thanks Hulah!

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Making life easy

I really enjoyed using Hulah. The agent was great and very efficient and polite. She listened to all of my requests even when I changed my mind. She showed me loads of options and I feel like I can have my ideal holiday. They are very quick and full of information. And I love how clear everything is - no hidden costs or nasty surprises. I have already recommended Hulah to my friends and will definitely be using them in future.

Thank you so much Hulah Team for all your hard work.

March 28, 2017
Unprompted review
Rated 5 out of 5 stars

Stress free planning!

After planning a large scale wedding (with numerous events pre and post wedding) the only thing I wanted more than ever was to get away from it all and go on holiday..... honeymoon to be precise. However the LAST thing I wanted was to plan, research, book and follow up on numerous holiday packages and destinations.
....... and welcome Hulah!!!
Our saviour! It was as simple as asking for a destination (Mauritius), requesting what you want from the holiday (tranquility and relaxation on a beach) and a budget..... and they made it happen!
Fefe Kara from Hulah created beautiful packages with a variety of resorts, each and everyone better than the rest. Included were 'straight to the point' facts of the resort, services and location. The only hard part of it was choosing the resort, purely because they were all so wonderful!

The service was so easy, they covered everything from booking the flights, resort and transfers.
Thank you Fefe Kara and Hulah travels for your patience, kindness and professionalism.
If only you had a wedding planning service too!!!
Hamida and Foyzul

March 23, 2017
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very easy to use and makes the whole process of booking much less stressful. Gives you a range of options to choose from which is very helpful. Very speedy process.

March 5, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent work

Everything arranged and timed perfectly, great location. I will definitely be back!

February 21, 2017
Unprompted review
Hulah logo

Reply from Hulah

Thanks a lot Narcis! Glad to have helped in your trip planning, hope you had a wonderful trip. - Fifi

Rated 5 out of 5 stars

Front to end fantastic service

This is a brilliantly simple concept, extraordinarily executed.

Literally blown away by the attention to detail thoughout the whole customer/user experience.

They broken everything down including transfer attendee name and had drawn up a roadmap so there is no way I could get confused.

Thoroughly enjoyed this service and will use 100% every time. They were determined to beat all my previous quotes for other companies and have saved me quite so much.

February 21, 2017
Unprompted review

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