HBN Reviews 36

I ordered and paid for three items from this online shop. On January 6th, I received a notification that the ordered items had been delivered. However, I only received two pairs of shorts. I immediately informed the shop that the shipment was incomplete! They then told me that the missing item would be delivered later, as it was a "pre-order" item. A month later, I reminded them that the missing item still hadn't arrived. Suddenly, they denied any knowledge of the missing item and insisted that the entire order had been delivered. As proof, customer service sent me a receipt for my full payment... presumably as proof that the items had been delivered... how ridiculous is that!

WARNING: This shop is disreputable and unreliable. The customer service's behavior is outrageous.

Got the hoodie a jersey and some running shorts, only the hoodie was any good the others felt cheap and obviously extremely overpriced

Massive scam. Do not buy from them I ordered some pieces and after a month of waiting still had not received them, or any information on why they were delayed. I contacted them through multiple channels (email, their website and instagram) and received no response. I finally began commenting on their posts saying I had not received the order. They deleted my comments multiple times until they finally replied to my dm. Then they shipped the order. It came and both pieces are terrible quality. Worse than adidas pieces that cost half the price.

I bought two jerseys during Black Friday 2025. Ordered December 17, no ship date. Two weeks later, no updates. 20 days from order date I got a note that my order was refunded. Absolutely zero communications, just three emails, ordered, thank you, refunded. At the 9th day from that email, still waiting for it. Hopefully it comes through.

Never received my order. Company never replied to emails. Finally got in touch by Instagram but only got a response every couple of weeks. Told me there was a customs issue even though the shipping company said otherwise. Still haven't received the order 10 weeks later.

A shirt was missing from my order, a problem with dealership. I contacted via Instagram DMs and they responded, the issue made it so the shirt arrived a month late, but they took care of me at all times, which shows they care about customers. As for the items, they are TOP in terms of design and pretty good quality.

I wouldn't recommend this store. Sent me the wrong item. Inquired about sending back to get the correct item. Assured it would be taken care of then no contact. I have still not received the correct item. Very disappointing.

Very quick to reply both via email and social media, quickly took care of my issue and was fully resolved including refund within 48 hours. I see some negative reviews here but want to assure potential customers I didn't have any problems.
Specifically, my issue was that an order I needed cancelled. Will definitely shop with them in the future and appreciate the quick reply time

ordered a top, it never arrived. I emailed after 2 weeks - ignored. Follow-up emails also ignored.
Definitely a scam! Now having to sort through my bank as they are just fully ignoring me.

Wish I'd read these reviews before purchasing. Sent me a wrong item on purchase...don't respond to emails to fix their mistake.. rubbish. avoid!

Really poor. Ordered a pair of shorts. When they arrived the size I ordered wasn’t even close to the dimensions listed on the website (stated large was 36 inch waste, wasn’t even 32). Emailed about an exchange for an appropriate size as it’s a product issue and they didn’t respond. Avoid.

They say they ship in 6-12 days, I am at 15 days and 2 emails to customer service with no answers. You also cannot cancel your order without reaching out to customer service, who don't answer. Avoid this scam hole at all costs.

Love this brand, got a few clothing items, great quality items, love that the different styles they have. Literally my favourite new brand for casual and sports wear! Just got their new running items and feels like great!

Want to return an item but there is no mechanism to do this on the site. UK law requires companies to offer returns within 14 days of receipt, so I contacted the company via their contact form and via instagram but after more than a week, have received no reply. I see this is a problem for many customers, and wish I had read trustpilot before ordering here.

They don't reply on email of DM's, they don't give a return address and so they don't refund. DO NOT ORDER HERE.

Great quality stuff, took a bit to arrive but im really satisfied with what i got for the money

I ordered the Japanese leopard print football jersey, which turned out to be too big. I wasn't looking to return it, just to exchange it for a better size. I emailed Human by Nature. No response. I contacted them via their website portal, but still nothing. I even tried through PayPal, but because I used their store credit system, I wasn't eligible to open a proper dispute, which is extremely frustrating and unclear.

To make matters worse, PayPal customer service tried to contact them on two separate occasions on my behalf, and they still never replied. So, after multiple attempts through different channels, and literally weeks of silence, I’ve been left stuck with something I can’t wear but paid £55.00 for.

It's not the product that’s the problem. It's the complete lack of basic customer service. A simple reply and an exchange would’ve solved it. Disappointed and definitely won’t be buying again.

I ordered a jersey and the quality is good, some people talk about the sizing but it's perfect. it is aligned on european size and not american size so keep it in mind while ordering

For the price you pay, I expect some customer service. It’s been 2 weeks and the tracking code says no log of order being made. 2 weeks and counting without package… respond to your emails!

Ordered a shirt over 3 weeks ago and they still haven't sent it even though they said 7-10 day delivery. They’ve also ignored me every time I’ve tried to reach out.