Human Interest Reviews 377

Kenny L is a great dude and walked me through my problems and made me worry less the missing star is for the company itself dicking me around with my money

Maria from the support team helped me transition my an 401k from an old employer to my personal account. I had a lot of questions and she was patient and supportive through the process.

Kenny did an outstanding job in assisting me with log in issues. Keep up the great customer service Kenny! Merry Christmas!

Kenny was amazing! So helpful, kind, patient to all my questions, and insightful to the process.

Marissa T. was great!

I was having issues logging in after a previous company I worked for transferred funds over. I called and got through the whole process with Nathan without any issues!

Poor customer experience, changes made to our investment options without our approval or adequate communication

I received an email saying my Vanguard fund would be swapped with a Russel fund without any explanation why this change was being made and without any information on the new fund e.g. expense ratios, historical performance

Vanguard is the most reputable and trusted brand for index funds. It is being replaced with a vendor no one has heard of and we do not have an option to stop it

I wasn't happy with the recurring fees Human Interest charges simply for owning funds like VTSAX. What are these "HIA Advisory Fees" and "HII Record Keeping and Custodial fees" when Vangaurd manages this fund, what advice am I paying for here?

Eliza was great! She provided outstanding customer service. From the start, she remained calm, friendly, and professional, which immediately put me at ease. She quickly understood my issue and resolved it within minutes. This was one of the best support experiences I’ve had.

Kelly was very helpful and professional. He assisted me in changing my password for Human Interest and made the process easy and quick. I really appreciate his support.

As an employer, we were initially really excited to find Human Interest - the pricing was transparent and competitive, and they promised an integration with our PEO that would run seamlessly with minimal management from us. While the pricing is good, the integration has proved to be a fiction. It has broken twice, and it was not noticed either time by Human Interest - our employees, who pay attention to their money, caught that contributions had stopped. I was willing to write the first time off to a fluke, but the second time we pushed for answers and it turns out their was a known issue with their API. I guess no one thought it might be important to monitor potentially impacted accounts? Three months later and I'm still trying to get the missing contributions processed, in a back and forth that has reached comical levels of inefficiency.

If you plan on relying on their payroll provider integrations, be advised that with the money you're saving, you're purchasing headaches. We will be looking for a new provider in 2026, and would recommend you save yourself the trouble.

Kenny was very helpful

Nathan was extremely patient and helpful! Very satisfied

The incredibly long wait for assistance was quite annoying, nut once connected with Marissa she was extremely helpful by explaining to me the process which I seem to be stuck in limbo for my funds disbursement. The clerk that I ended up speaking to on the IRA side, however, was absolutely useless so I’m still no better off that when I started. Thank you Marissa for doing your part!

Kenny has great customer service and he was very helpful assisting me.

I recently started at a new company and had some questions about rollover since I was mailed a check and didn't know what to do with it. I waited less than 2-3 minutes for someone to assist and Marissa was super patient, helpful, and answered all of my questions. These types of things tend to make me very anxious and I feel much better now that I am on the right track now!

Maria was very patient, polite, had great understanding of my request and stay with me on the call till request was processed

Friendly customer service.
My wait time on the phone was a bit long, but once connected, the representative jumped right in and helped resolve my issues and concerns promptly. I was very pleased with the care and professionalism shown. I would encourage the company to continue prioritizing customer calls to improve time efficiency overall.

Marissa T. was very knowledgeable was able to answere all my questions, and made it a fun overall experiance for me.

Eliza was professional and easy to talk to and offered assistance in a timely manner

Eliza was great - she asked reasonable questions and listened - really listened. I was glad to speak with her and happy with the amount of assistance she was able to give me.