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I’ve brought human made from other stores but I thought I’d shop online. I ordered 2 items from Japan to New Zealand on a Saturday and received them Wednesday. Quality of the clothing is unmatched, service was super fast I can’t complain and I will definitely order again
I am extremely disappointed with the service from this store. They have not been helpful or responsive at all. The process is incredibly slow, and I had to contact DHL myself regarding the issues. There is no after-sales service.
I have encountered significant issues with the shipping costs, particularly the high duty and tax. This is because the store did not display the shipping cost I paid on my order, resulting in my country charging a higher rate. I need you to check this issue and contact DHL on my behalf.
Currently, DHL has informed me that Japan wants to return the package, which has left me utterly confused. Please resolve this matter as quickly as possible.
Additionally, on the invoice, the shipping cost of 2384 yen is not shown—only the product cost of 9000 yen is listed. As a result, it appears that I haven't paid the shipping or freight cost.
All I am asking for is a discussion and some communication to resolve this issue.
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