I've received my Fleur Ziggy dress. Thrilled, sizing and description accurate. A delightful light cotton voile which can take me anywhere. Beautiful mint/navy print is not see through, I'm so impre... See more
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Review summary
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Quality just as excellent as my last purchase several years ago - such a well made and useful layering piece as well as so lovely to sleep in when temperatures climb with 100% natural cotton fabric. P... See more
My Humidity parcel arrived in timely manner. Humidity quality always delivers and the Maison cardigan was no exception. My size was sold out in NZ so I ordered it from Australia. The shipping bumped t... See more
This lovely chocolate, crossover soft jumper is true to its photo. The crop style is perfect for short bodice frame. The item arrived in excellent packing within the week. I'm very happy shopping w... See more
Company details
Written by the company
Humidity is crafted in the stunning Margaret River region in Western Australia, where the “lifestyle and environment “are just a few of the secret ingredients to the brand. Our designs fit “just right” because we check and test every piece.
Contact info
Australia
- humiditylifestyle.com
4.7
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Unreliable Size
The item was on sale so I can’t return it.
I chose the XS being the smallest and my normal size but it was ridiculously long in the sleeves and too big all over. I have the one star as it did arrive quickly.
August 19, 2024
Reply from Humidity
Hi Julie. We are sorry to hear that you are not happy with your purchase, however we have a lot of measures in place to ensure that a customer is aware of our sizing and returns policy before checking out and 100% confident with their purchase. We always strive for a happy customer.
Some of these measures include; a size guide that is available on each product page to ensure that the size that you are ordering is the right fit for you. We take time to hand measure every garment to make sure that you are 100% confident with the size that you are purchasing before checking out. We also make it very clear that sale items cannot be returned or exchanged. We include this information on every Sale EDM, social post, and we even go to the extent of having a terms and conditions box that must be ticked before checking out- our Shopify will not let you check out until you have ticked this box and agreed with the terms.
We must also mention that if you are ever unsure of something we have a brilliant customer service team that is always happy to help with any query. Thank you.
Archaic returns policy
Beware, Humidity has archaic sales terms. Humidity does not refund sale items, even when item is then advertised back at full price within days of purchase (so clearly still current stock). Out of line with today’s customer service expectations. Humidity has lost my future custom as a result. In stark contrast, I purchased two faux fur jackets from Bubishe Luxe in different sizes at same time. Both at a reduced price. Was able to return the one that didn’t fit to Bubishe for a full refund, no problem and no questions. This was in stark contrast to the lack of customer care from Humidity.
August 16, 2024
Unprompted review
Reply from Humidity
Hi Amy,
You advised us on email we had earned ourselves a bad review and that we have “archaic sales terms.” Amy, in this case you missed checking the terms and conditions and then didn’t read the pop-up box which would have avoided disappointment. Our terms and conditions are in obvious places at the top and bottom of the website and we call them “RETURNS” so they are easy to find. We keep it brief - no endless reading. The 2nd line states – “Sale items cannot be returned”. Just in case you forget to check the terms, we went the extra mile and an added an app with a pop-up box that stated – “I understand I cannot return sale items.” You must tick the box before you can proceed to checkout - you chose to proceed. In the good old days this would not have been the case. Humidity staff all shop online so we get it, that’s why we offer accurate measurements (not generic like most sites) for every style and state terms clearly on all our emails sale items.
Smooth and efficient all the way
Smooth and efficient all the way. Purchased and returned because too small and there was no bigger size. Tried on product in a store and loved it, the feel, the style, the colour and sadly not a bigger size. Next time I hope.
July 19, 2024
Reply from Humidity
Thank you so much, that is lovely feedback. Feel free to sign up for a restock notification for the size that you after, and we will make sure to let you know as soon as it is back in stock!
Reply from Humidity
Thanks Linda, we do too!
Reply from Humidity
Thanks Kim! We hope to see you again.
Disappointed with quality of product
Disappointed with quality of product. The quality of my recent products has declined and so will be purchasing your products less frequently
July 22, 2024
Reply from Humidity
Hi Julie, thank you for bringing this to our attention. We have looked back through your recent orders and haven't had any complaints about these products. Could you please email websales@humiditylifestyle.com to provide us with more details so we can look into this for you and resolve the issue. Thank you.
Quality of fabrication did not meet my…
Quality of fabrication did not meet my expectations.
July 19, 2024
Best hat/beany l ever bought
Best hat/beany l ever bought! I have toget another one cause one of my friend like it so much and she took it from me! Very comfortable and always got compliments every time l wear it!
June 17, 2024
Good packaging
Good packaging. Prompt delivery. Responded immediately to small fault in garment.
June 19, 2024
Quality reasonably priced garments
Quality reasonably priced garments. However, not all styles I like are available in XS size.
May 20, 2024
Great customer service
Great, friendly customer service. Clothes are well made and well priced. Prompt delivery and no issues with returns.
May 21, 2024
Heidi Knit Top
Love the Heidi Knit Top I bought to wear with jeans this winter. It is true to size, a perfect length and looks smart. Considering a second one in a different colour. Easy transaction and quick to arrive at my door.
May 20, 2024
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