Hungrrr Reviews 

50
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Requested a copy of last month’s invoice on Monday 12th Jan. despite nearly daily chase ups still no copy. Can’t speak with them directly. Company has lost the plot. Terrible customer service.

Rated 1 out of 5 stars

Really shocking experience. As mentioned in some of the other comments, we waited months for a website and then got something that looked like it was made in Adobe Dreamweaver in the 1990s for an ic... See more

Rated 1 out of 5 stars

I have been dealing with Hungrrr for almost three months and am still waiting to launch our online ordering platform. They constantly miss deadlines, ignore emails and never respond to calls. I can'... See more

Rated 5 out of 5 stars

We are a public house with a large garden, we set up Hungrrr during the first lockdown of covid and now, We love our Hungrrr app. Simple to set up, straight forward to adapt, integrated payment syste... See more

Company details

  1. e-Commerce Solution Provider

Written by the company

Introduce a bespoke website and mobile app for your business with hungrrr's feature-rich ordering technology. Our system gives you a powerful ecommmerce food ordering website as well as iOS (Apple) and Android apps all managed from a single easy to use system.


Contact info

2.1

Poor

TrustScore 2 out of 5

50 reviews

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No recent history of asking for reviews

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2.1

All reviews

(50)

1 review in the last 12 months

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Rated 5 out of 5 stars

App and Website Development

Have used Hungrrr to develop our Website and App for our pizza takeaway since April 2021

Although the website itself is quite basic, It works extremely well along with the app and we have been fortunate that any minor problems we have had have been dealt with quickly. We have also made suggestions of things they could improve and they have taken these on board and made these improvements.

Overall we have found Hungrrr to be a good service and very good value for money

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Best decision I have made.

They have built my website and app to a very high standard, answered any questions extremely quickly, changed anything I wanted changing, they have done far more than I could ever have hoped for.

It's very affordable, they are extremely professional, kind and helpful. I genuinely can not find a single fault with this company.

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service that…

Really pleased with the service that Hungrrr provided to our fast food business. It has been a very cost effective solution that has helped our bottom line. Most importantly, the team are very easy to speak with and they have a decent level of delegated authority to solve a problem when and if needed - unlike so many experiences in which one phones an organisation and eventually gets through to a person who does not have the privileges to actually help or solve ! We would recommend Hungrrr.

January 12, 2022
Unprompted review
Rated 4 out of 5 stars

Getting Better

Was not good at start as they were overwhelmed by demand during start of lockdown but have improved Not being able to integrate with ICR system in future will cause us issues Still it does work well overall

December 20, 2021
Unprompted review
Rated 1 out of 5 stars

Really shocking experience

Really shocking experience. As mentioned in some of the other comments, we waited months for a website and then got something that looked like it was made in Adobe Dreamweaver in the 1990s for an ice cream company. We ended up never using the website, but using the app for a while. The app was OK but nothing groundbreaking, we use Square POS which gives us the same ordering capability for free.

Requested a cancellation of my account about 3 months ago and have chased numerous times. Been billed every month since for a product I'm not using. Stay clear.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Super reliable and always going to go the extra mile to deliver to any brief, however difficult. A critical partner for our business and one I cannot more highly recommend!

January 22, 2021
Unprompted review
Rated 5 out of 5 stars

Credit where credit is due

Despite there was a delay earlier in the year due to the pandemic which is understandable.

I have to say credit where credit is due, Hungrrr team took feedback onboard regarding communication.

Since they have took on more people, issues are sorted out quickly and with clear communication. Special thanks to Ayeisha!

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

We have a bar in Aberdeen and the covid…

We have a bar in Aberdeen and the covid restrictions have really effected our business. We decided to start offering a takeaway and delivery service and after seeing the Brewdog app we decided to sign up with Hungrrr.

It took just under a week to get our website live and taking orders and the apps launched 1 week after, to say i'm happy with the service is an understatement. Our customers have really supported us and our takeaways orders are much higher than we'd expected.

A special thanks to Jay and Erin who've been amazing!

Greg & Lucy

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service for online ordering

I have worked with many online ordering providers and many promise the Earth but struggle to provide the basics, along with a generally poor design once live.

Hungrrr have been professional from the outset, with excellent service from their production team combined with an excellent looking and functionally rich site provision.

I have no hesitation in recommending Hungrrr.

November 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great product and fantastic service

Having been a customer of Hungrrr for a couple of years I cannot speak highly enough both of the product and their customer support. The package of app/ website ordering system and design is all first class and has made a massive difference to our restaurant. Our customers have also expressed their positive experiences in ordering - so all in all five star! - Derek Harper Director Thai Kitchen

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

NOT RECOMMENDED.....👎👎👎

NOT RECOMMENDED.....👎👎👎
SLOW ... EXPENSIVE ...
BE ONLY GREAT SERVICE WHEN YOU SIGN UP... AFTER THEY MADE YOU PAY MONEY , NOW YOUR JOB TO CALL THEM OR E:MAIL THEM TO UPDATE THE WORK.. ***READ SELFISHNESS TERM&CONDITIONS CAREFULLY. MORE REASONABLY COMPANY OUT THERE... AND NO PAYMENT IN ADVANCE ASK.

September 3, 2020
Unprompted review
Hungrrr logo

Reply from Hungrrr

Hi Napapon,

We're really sorry to hear you didn't receive a great experience when you signed up with us.

When the first lockdown was introduced we were initially overwhelmed with the demand for our product, it was a very challenging time for our team and we did let some customers down.

Since then we've doubled the size of our team, invested in training and built new processes to help us give great service to all our customers, new and old.

I can now confidently say that we're giving our customers service we can be proud of.

If you would like to give us another go, please give us a call and we can show you how we do things now.

Regards,
Blair

Hungrrr

Rated 1 out of 5 stars

AVOID AVOID AVOID

I have been dealing with Hungrrr for almost three months and am still waiting to launch our online ordering platform.
They constantly miss deadlines, ignore emails and never respond to calls. I can't comment on how their software performs because I am still waiting to try it out after almost 3 months.
Avoid at all costs - the low price is not worth the wasted time and endless frustration.

August 17, 2020
Unprompted review
Rated 1 out of 5 stars

Don't do it.

Don't do it.

Signed up in May and still waiting.

Constantly fail to deliver on deadlines.

We're not going to be able to re-open as planned due to constant lies and false promises from Hungrrr.

Avoid.

July 23, 2020
Unprompted review

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