Extremely disappointing service
Extremely disappointing service and complete lack of transparency.
I paid for advertising in a magazine intended to promote local businesses at Smallford Farm Shop. What followed was an extremely disappointing experience. I received no written agreement setting out the terms of the service. The process was lengthy, communication was almost non-existent, and the graphic design was so poor that I ended up preparing my own advert.
The publication contained errors, followed by a delay of almost a year. During that time, advertisers were not informed that the magazine was not being distributed as expected. Other businesses I contacted were equally unaware of the situation, having assumed that receiving a copy at home meant the magazine was also available at the farm.
When the magazines finally appeared, the quantity seemed extremely limited, with only a two hundreds !!! copies apparently supplied. Despite repeated requests, Hunters failed to provide a copy of the agreement they claimed existed or basic information about the print run and distribution. Instead, I received dismissive responses and eventually silence.
Poor communication, lack of transparency and a deeply disappointing standard of service. I would not recommend this company.