I Inaccurate translation affected a special gift in Spanishordered a personalized book in…
I ordered a personalized book in Spanish for Mother's Day with great excitement, but unfortunately, the translation into Spanish was incorrect in several key parts. While the idea and design of the book are charming, the poor quality of the translation significantly impacted the message I wanted to convey. Since it was such a special gift, I expected every detail to be perfect, but I encountered confusing and poorly structured phrases in Spanish. I appreciate the concept of the product, but I believe more attention should be paid to the quality of the Spanish translations so as not to detract from the significance of such a meaningful gesture.
Reply from Hurra Héroes (ES)
Dear David,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience. We completely understand how important it is for every detail to be perfect, especially for a gift as special as one for Mother’s Day.
I want to assure you that all of our books are translated by native Spanish speakers, with great care taken to ensure the accuracy and natural flow of the language. We also provide a full preview of the entire book on our website before completing the order, allowing our customers to review the text and layout to ensure everything is exactly as expected before it goes to print.
Thank you once again for bringing this to our attention, and we will certainly keep your feedback in mind for future improvements.
Best regards,
Inés from Hooray Heroes
