Huttopia Europe Reviews 43

I stayed with Huttopia all over France; on the 14th of July I arrived at Oleron Chenes vert on the second day (the 15th) of my stay in Oleron I found cockroaches (and fleas) on my campsite, the cockroaches were all over my electric coolbox that had been placed on the ground next to my car, then alarmingly, when I sat in my camping chair and lent back, they scurried out of the holes in the arms!!! I told the manager at the time and on the 17th when I left. Nothing was done. I have contacted them since and they deny any infestation, however, I only stayed with Huttopia throughout France and I first saw these horrible things on that campsite. Had I known at that moment that they would travel on with me to my next campsite where they became a serious problem in my roof tent, I would have been more insistent that the management take immediate action, but I try to be accepting and I’m far too British sometimes! I became very ill during the night on the 19th and felt unwell every night for the remainder of my stay on Ile de Re. I had swollen glands and eyes, itchy runny nose and skin. The roaches increased in number despite my trying to kill them with spray and my stress level all increased. When I closed the tent on the final day on Ile de Re, I gave it one last spray and set off on the 5hr journey to Calvados, my last stay with Huttopia. Whilst I was driving, I saw one of the cockroaches crawl out of my bedding across my pillow! I realised then that they were now in my car and also that I could not bear another night sleeping in the tent with them. I didn't want to go to Calvados at all, but felt I had no alternative as I was travelling with a dog during high season and had no idea where else to go. When I arrived at Calvados I asked to see the manager and told her that I couldn't sleep in the tent because of the infestation that I had picked up in Oleron. She upgraded me to a glamping tent for the following two nights and told me that she would contact the manager in Oleron to ask them to pay for it.
I spent the entire time in Calvados washing clean clothes and bedding, everything I could wash, at high temperatures to kill them, trying to contact a doctor, speaking to pest controllers about the problem, and trying to figure out what to do when I got back to the UK. The manager at Calvados subsequently told me that I would have to pay the extra 212.61 euros for the upgrade because the manager at Oleron had refused! I was outraged but paid. I had had no holiday in Calvados, the 'glamping tent she had put me in was dirty too and I would not have chosen to stay there if I had had any option. Obviously, I could not enjoy exploring the area or relaxing in the sun or walking through the forest, because my whole life had now become about trying to find a way to rid myself of this awful infestation and get home safely to recover.

I had to cancel the stay at a site near my friend’s house in Folkestone and book a hotel for one night instead; more money. I had to drive home on the Friday instead of the Saturday which made a 5 - 6 hr drive into a 9hr drive. All the while with these unwanted guests crawling around with me in my car.

I had to wash everything as soon as I got home. Including myself and the dog. Clothes that could not be hot washed, had to go into the freezer (had to buy one specially) I had to get pest control out to treat the car, they took my BRAND NEW roof tent away and disposed of it. All in all, I've lost over £2000 and had a seriously traumatic experience instead of a holiday.

I went to the doctor and am now taking my second round of hideously strong antibiotics for a staphylococcus aureus infection in my lungs (known to be carried by cockroaches).
I have tried everything I can think of to get the campsite concerned to act responsibly, but they refuse to acknowledge that the infestation originated with them, they have been quite rude and dismissive instead of supportive and helpful. They evidently do not care about me or any other guests who will inevitably, whether they know it or not, have been affected by this. There was a lot of sickness on site that I noticed when there, children crying, coughing, diarrhoea. The whole site was filthy, the ideal habitat for cockroaches. I'm so exhausted, disillusioned and very, very sick; I will never return to France despite its beauty, because nobody seems to care enough about this. No regulating body to oversee how the campsites operate.

Unless this is the kind of adventure you are looking for, avoid this place and stay somewhere else!

I’ve used their Beaulieu site for several years and never had any problems with Huttopia. Excellent well run site with pleasant, helpful staff and would highly recommend it. This year we also stayed on their Gorges du Tarn site and experienced the same high standards.

Have tried to contact them by e mail (they do not answer) and telephone (always engaged with no answerphone message possible) several times over two days to change the dates of our booking. They have our deposit which we want returned if we cant change the dates. All confidence in them gone. Are they still operational?

Tried to book a campsite in Northern France through the Huttopia website but when I confirmed the payment in my banking app they confirmed the booking for a different site in Spain. Immediately contacted them but 2 days later haven't heard back. My bank were unable to reverse the payment because I confirmed it. Seems like a con and will now avoid all Huttopia campsites.

I looking online at the prices - it was 770 euros for our stay. I tried to book this evening of 31/12 but the network didnt work - after putting in all my details. I then went and booked my ferry instead and then tried the campsite again.

As it had gone past 12o'clock GMT the prices had increased by 30 euros.

I wrote to Customer services to see if they would honour considering their site was the problem and flatly refused with a total air of rudeness. Honestly - you would think such a small token would go such a long way.

After seeing these reviews on here too - I am worried about spending our time there. It doesnt look like they have responded to anyone on here either.

We hired an electric bike from the campsite.
We locked it on the bike rack in the centre of Boise while we ate lunch. Using the lock the campsite provided.

The lock was cut and the bike stolen.
The campsite forced us to pay €2000. They said we could claim it back on our insurance. We have not been able to claim any money back and are furious that we had to pay this.
Surely Huttopia is insured for losses like this?

We have made a formal complaint but are not getting anywhere with Huttopia.

Very concerned about forthcoming holiday with Huttopia. Booked after Xmas by phone but tried to contact twice about an issue via email and have had no reply. Having seen reviews on this site am concerned this companies poor communication is an indication of problems to come. Not happy!

Staff moved our car, which was parked out of the way in front of our hut, without permission, scratching our bumper! There were no signs that idicated that we couldn't park there, and all other parking was full. They refused to apologize and did not compensate us adequately. One manager said that they would refund us for several nights, but the morning we left, we were only able to get 1 night refunded, after arguing extensively with the assistant manager.

Not enough reserved parking spaces! Inonvenient location if you want to spend a lot of time downtown. Sub-par and overpriced acomodation. Faulty circuit inside gypsy caravan. Had to fix it myself. Dirty balcony, with bird poop all over the place, which hadn't been cleaned in a year or so. Spiders in bathroom. Smelled like cigarette smoke when we arrived.

Campsite has potential, but needs a facelift! Very friendly bicycle-rental staff and cozy minimarket.

We had a really good experience with Huttopia last year. However, their handling of refunds in the Covid-19 situation has been extremely disappointing and really undone any good impression of them we once had.

We once had a great time at Huttopia Watwiller so rebooked this year, but unfortunately when I reached out to them at the start of the pandemic when the borders closed Huttopia refused point blank, their customer service representative mocked me for being worried I wouldn't get a refund. I was right though, despite taking out the Cancellation Insurance in January when we booked we have not been given a refund, and apparently nopt receive one until December 31st 2021.

If you want to book a holiday in the times of pandemics, don't use these guys.