Huws Gray Reviews 1,292

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their knowledge and willingness to go the extra mile. The delivery service is frequently described as excellent, with many appreciating the promptness, efficiency, and the drivers' attentiveness in placing items exactly where needed. The overall service, from ordering to collection, is often commended for its ease and effectiveness. However, some customers experienced issues with product quality, such as poor-quality railway sleepers or topsoil containing lumps of clay. A few people also reported problems with order fulfillment, including incomplete deliveries or misunderstandings with online orders. Additionally, there were isolated instances of rude delivery drivers and difficulties with the website or communication regarding delivery dates.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with some... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process straightforward and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction, praising... See more

Based on these reviews

Rated 4 out of 5 stars

Ordered 5ltr tub of Ronseal Fencelife paint online from Huws Gray for a very competitive price. Ordered it for collection from my nearest store. I received a phone call in advance to let me know it... See more

Rated 4 out of 5 stars

Delivery itself was fine, everything ordered was fine, the only minor gripe I had was that when I checked on the order status, I was informed that (due to it being a bank holiday weekend) the order wo... See more

Rated 5 out of 5 stars

I ordered a pallet of bricks and two bulk bags of topsoil from Huws Gray - Excellent customer service from everyone- Good follow up from the offices and attentive service from their drivers. A really... See more

Rated 5 out of 5 stars

Huws and Gray not only supplied our dream kitchen but without Jo it probably wouldn’t have been possible. Jo is so knowledgeable, she understands the practical elements as well of the aesthetics. She... See more


Company details

  1. Building Materials Supplier

Written by the company

Huws Gray is the UK’s leading building materials supplier, with over 230 branches across England, Wales, and Scotland. From foundations to finishing touches, Huws Gray offer end-to-end project support for tradespeople and the DIY market, with a comprehensive product range including building materials, plant and tool hire, power tools, doors, windows, kitchens, bathrooms, plumbing and heating supplies, and bespoke manufactured lintels and roof trusses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

I am very pleased with my purchase

I am very pleased with my purchase. Good price, great communication with delivery. I was not at home when delivery came but the driver put the top soil 500kg bag exacly where I wanted it. I high reccomended Huws Gray.

April 10, 2026
Rated 1 out of 5 stars

Good company

Good company
Fantastic staff…stores ect …. Flooring products diabolical
Woodpecker floring are worst on market at
Extortionate product prices. 25 year guarantee is not honoured at all Avoid this product at huws gray at all costs…
Do not use

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great all round service

I ordered a pallet of bricks and two bulk bags of topsoil from Huws Gray - Excellent customer service from everyone- Good follow up from the offices and attentive service from their drivers. A really good experience which begs the question "why can't all Companies provide this level of service". Thanks Huws Gray

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really lovely people and excellent…

Really lovely people and excellent service. Helped me to carry my extremely heavy purchases round the corner and was super helpful with the use of the product. Highly recommended!

April 8, 2026
Rated 1 out of 5 stars

RIP off

If you don’t have an account at herne bay huws gray they will charge you extortionate prices! Go next door to jewsons

April 15, 2026
Unprompted review

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