Hold jer væk fra Hvidovre VVS!!!!!!!
Sorry for writing in English but I want to be nuanced. Please read it even if in English!
My VVS experience with Hvidovre VVS was the worst ever. I strongly recommend you to stay away from this unprofessional, bully and unreasonable VVS. Instead I used another VVS based in Nørrebro, they did a fantastic job for a reasonable price!
It all started more than a year ago when I contacted Hvidovre over a contact email address. With no information about the cost despite me asking, they sent a guy who made some measurements in my toilet. It took him less than 10 min but had to return twice because he had forgotten some additional measurements. After that I received an invoice of 655 DKK. I was very surprised that less than 10 min of measurements resulted in such an invoice. Furthermore, the initial invoice which was tweaked later on did actually account for a full hour!
After some exchange of opinions, Hvidovre VVS did not reply to my last email where I declined the offer of forgetting about the initial invoice while taking on the VVS task. I offer to settle with half the amount which he did not reply to either.
I had forgotten all about this but then one year later Hvidovre VVS starts the discussion all over again and involving lawyers, and adding up to 1.312 DKK to the invoice which I ended up paying to get him out of my life.
Reply from Hvidovrevvs
Hej Miriam,
Det arbejde du ønskede at få udført. Fik du en fast pris på - inden vi lavede en aftale dato for arbejdets udførelse.
Du fik en fast pris, - fordi Hvidovre VVS har helt faste priser på den type opgave. Det har vi haft de sidste 12 år.
Da montøren kom ud til dig, - ønskede du igen en pris, og du fik den samme pris oplyst igen.
Dette ønskede du ikke at gøre brug af, og sendte montøren hjem.
Derfor afregner Hvidovre vvs selvfølgelig for montørens tid. Da du så også valgte ikke at ville betale noget, og vi rykkede dig uden renter, uden gebyrer for noget som helst i et år. Og du stadigvæk fastholdte - at du ikke ønskede at betale. Så sendte vi det til inkasso. Det er korrekt.